Peninsula Facility Management Services Senior Customer Support Executive Interview Questions and Answers

Questions and answers of aptitude

Q1. Speed test in typing
Add your answer
Q2. Paragraph writing for speed test
Add your answer

Q1. General questions related to our studies
Add your answer

Q1. Tell me something about yourself??
Add your answer
Q2. Previous work experience??
Add your answer
Q3. Strength and weekness
Add your answer
Q4. Reason of changing the job
Add your answer
Q5. Why do we hire you on this role
Add your answer

Q1. General questions as asked in HR round
Add your answer
Q2. Ooperational questions.
Add your answer
Q3. Tell me a time when you have delivered exception experience to a customer?
Ans. 
I once went above and beyond to help a customer with a technical issue.
• Customer was having trouble with our software

• I spent extra time troubleshooting and researching solutions

• Provided step-by-step instructions and followed up to ensure issue was resolved

• Customer was extremely grateful and left positive feedback
Answered by AI
Add your answer
Q4. Tell us a time when you failed to deliver the expected experience?
Add your answer
Q5. How to handle difficult customer and scenario?
Ans. 
To handle difficult customers, listen actively, empathize, apologize, offer solutions, and follow up.
• Listen actively to understand the customer's issue

• Empathize with the customer's frustration

• Apologize for any inconvenience caused

• Offer solutions to resolve the issue

• Follow up to ensure customer satisfaction
Answered by AI
Add your answer
Q6. How to say no to a customer?
Ans. 
Saying no to a customer requires empathy, clear communication, and offering alternatives.
• Acknowledge their request and express empathy

• Explain why you cannot fulfill their request

• Offer alternatives or suggest other solutions

• Thank them for their understanding and offer to help in any other way

• Example: 'I understand how frustrating it is to not receive a refund, but unfortunately our policy does not allow refunds after 30...read more
Answered by AI
Add your answer
Q7. How can you explain something technical to a non tech savy customer?
Ans. 
Use simple language, analogies, and visuals to explain technical concepts to non-technical customers.
• Avoid using technical jargon and acronyms

• Use analogies to relate technical concepts to everyday experiences

• Use visuals such as diagrams or videos to help explain complex ideas

• Encourage questions and provide real-life examples

• Be patient and avoid overwhelming the customer with too much information
Answered by AI
Add your answer

There will be a mock call or mock chat in a imaginary situation to check the comprehension, written and verbal skills and grammer.

It was a versant round from Pearson.

Q1. Manager asked basic questions related to CV. explained the job profile. checked the communication and stability.
Add your answer

Q1. Basic salary expectations
Add your answer

Q1. What Movie have you watched recently?
Ans. 
I recently watched the movie 'The Shawshank Redemption'.
• Directed by Frank Darabont

• Based on a novella by Stephen King

• Considered one of the greatest films of all time
Answered by AI
Add your answer
Q2. Looper, it is an English movie
Add your answer
Q3. Explain that movie?
Ans. 
The movie is a science fiction thriller about a group of astronauts who go on a mission to investigate a mysterious signal from an alien planet.
• A group of astronauts embark on a dangerous mission to explore an alien planet

• They encounter strange and terrifying creatures on the planet

• The crew must navigate through various challenges to uncover the truth behind the mysterious signal

• The movie explores themes of isolation,
Answered by AI
Add your answer
Q4. How would lead a team of 5, if two of them are not working well?
Ans. 
I would address the performance issues with the two team members individually and provide support and guidance to help them improve.
• Have one-on-one meetings with each team member to discuss their performance and any challenges they may be facing

• Provide additional training or resources to help them improve

• Set clear expectations and goals for each team member

• Monitor their progress and provide regular feedback

• Consider rea
Answered by AI
Add your answer
Q5. Would you prefer new technologies or staying in the old technology?
Ans. 
I prefer new technologies as they often offer improved efficiency and capabilities.
• New technologies often provide better efficiency and capabilities

• Staying in old technology may lead to falling behind competitors

• Adopting new technologies can enhance customer experience and satisfaction
Answered by AI
Add your answer

Q1. Tell me about yourself.
Add your answer
Q2. What is the most difficult situation you faced and how did you overcome it?
Add your answer

Q1. How you connect the people as well Ans. My politeness is the to connect the with bothem of his heart
Add your answer

Q1. How to deal the people I gave him all his questions answered which he required
Add your answer

Checking the IQ level by conducting that

Q1. Share details of your previous job.
Add your answer
Q2. Why are you looking for a change?
Add your answer
Q3. What are your salary expectations?
Add your answer
Q4. Tell me about yourself.
Add your answer
Q5. Why should we hire you?
Add your answer

Q1. What is value of marketing
Ans. 
Marketing creates value by promoting products/services and building brand awareness.
• Marketing helps businesses reach their target audience

• It creates brand recognition and loyalty

• It generates leads and sales

• It helps businesses understand their customers' needs and preferences

• It creates a competitive advantage

• Examples: Coca-Cola's 'Share a Coke' campaign, Nike's 'Just Do It' slogan
Answered by AI
Add your answer
Q2. What is about your self
Add your answer

Q1. What are your salary expectations?
Ans. 
I expect a salary that is competitive and reflects my skills and experience in the customer care field.
• I am looking for a salary that is in line with industry standards.

• I would like to be compensated fairly for my expertise and the responsibilities of the role.

• I am open to discussing salary based on the specific job requirements and the company's compensation structure.

• I value a comprehensive benefits package that incl...read more
Answered by AI
Add your answer
Q2. What is your family background?
Ans. 
My family background is diverse and supportive, with members from different professions and backgrounds.
• My father is a doctor and my mother is a teacher.

• I have two siblings, one is an engineer and the other is a lawyer.

• We come from a close-knit family that values education and hard work.

• Growing up, I learned the importance of empathy and communication from my family.

• Their diverse experiences have taught me to appreciat
Answered by AI
Add your answer
Q3. Why should we hire you?
Ans. 
I have excellent communication skills, a strong customer service background, and a passion for helping others.
• I have a proven track record of providing exceptional customer service in my previous roles.

• I possess excellent communication skills, both written and verbal, which are essential for effective customer care.

• I am highly empathetic and have the ability to understand and address customer concerns with patience and...read more
Answered by AI
Add your answer
Q4. What are your strengths and weaknesses?
Ans. 
My strengths include excellent communication skills, empathy, and problem-solving abilities. My weaknesses include being overly self-critical and sometimes taking on too much responsibility.
• Strength: Excellent communication skills - I am able to effectively communicate with customers and understand their needs.

• Strength: Empathy - I can empathize with customers and provide them with the support they need.

• Strength: Probl...read more
Answered by AI
Add your answer
Q5. Tell me about yourself.
Ans. 
I am a dedicated and experienced Customer Care Executive with a passion for providing excellent service.
• I have worked in the customer service industry for over 5 years.

• I am skilled in handling customer inquiries, resolving complaints, and providing product information.

• I have a strong ability to empathize with customers and understand their needs.

• I am proficient in using customer relationship management (CRM) software a...read more
Answered by AI
Add your answer