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Deloitte Customer Service Executive Interview Questions and Answers

Updated 18 Apr 2023

Deloitte Customer Service Executive Interview Experiences

2 interviews found

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
  • Q2. What is the most difficult situation you faced and how did you overcome it?

I applied via Naukri.com and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

The duration for aptitude test was 10minutes.

Round 3 - One-on-one 

(2 Questions)

  • Q1. How do you handle client when he was dissatisfied? Present yourself as a product to a customer?
  • Ans. 

    When a client is dissatisfied, I handle the situation by actively listening, empathizing, finding a solution, and following up.

    • Listen attentively to the client's concerns and let them express their dissatisfaction.

    • Show empathy and understanding by acknowledging their feelings and apologizing for any inconvenience caused.

    • Ask probing questions to identify the root cause of their dissatisfaction.

    • Offer a solution or altern...

  • Answered by AI
  • Q2. Present yourself as a product to a customer?
  • Ans. 

    I am a customer service executive, dedicated to providing exceptional support and ensuring customer satisfaction.

    • I am knowledgeable about our products and services

    • I am empathetic and understanding towards customer needs

    • I am a good listener and communicator

    • I am proactive in resolving customer issues

    • I am committed to delivering a positive customer experience

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident on what you answer and never feel yourself tensed it ensures thst recruiter feels you are not confident on your answer

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Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Why do you want to work here?
  • Q2. What are your qualifications

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and be honest to the point if you are a student just say you want to gain experience in the industry

I appeared for an interview in Nov 2020.

Interview Questionnaire 

1 Question

  • Q1. Oops concept, collections, spring annotations, SQL queries

Interview Preparation Tips

Interview preparation tips for other job seekers - 1st round was written test- 1 java coding question and 1 SQL query
2nd round was technical interview and 3rd round was managerial round

I applied via Recruitment Consultant and was interviewed in Nov 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Final round was about people’s managing. How do you deal with skilled issues against will issues. Under performers, stakeholder management. About the process and Indetail

I applied via Campus Placement and was interviewed in Oct 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Introduce yourself, about the role and cross questions on profile

Interview Preparation Tips

Interview preparation tips for other job seekers - All is well. Stay calm and composed and confidence

I appeared for an interview before Oct 2020.

Interview Questionnaire 

2 Questions

  • Q1. Asked questions related to my projects.
  • Q2. Situational questions with no exact answers

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and do not keep shut

I applied via Recruitment Consultant and was interviewed before Nov 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. IT mergers and acquisitions
  • Ans. 

    IT mergers and acquisitions involve the consolidation of technology companies through various means.

    • Mergers involve two companies combining to form a new entity

    • Acquisitions involve one company purchasing another

    • IT mergers and acquisitions can lead to increased market share and cost savings

    • Examples include Dell's acquisition of EMC and Microsoft's acquisition of LinkedIn

  • Answered by AI
  • Q2. Key factors to consider during IT separation
  • Ans. 

    Key factors to consider during IT separation

    • Identify critical systems and data

    • Develop a plan for data migration and system decommissioning

    • Ensure compliance with legal and regulatory requirements

    • Communicate effectively with stakeholders

    • Manage risks and ensure business continuity

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared with technical concepts and Merger and acquisitions process

Interview Questionnaire 

2 Questions

  • Q1. How did you manage a team with vibrant background
  • Q2. This was the best question I had from GH during interview as I was handling a team in TCS which had people from 7 diff states. I said I felt this is an opportunity for me to learn diff cultures of India an...

Interview Questionnaire 

5 Questions

  • Q1. Tell me something about yourself?
  • Q2. Why you want to join us?
  • Q3. Articleship Experience
  • Ans. 

    Articleship experience is essential for gaining practical knowledge and skills in the field of consulting.

    • Articleship provides hands-on experience in real-world scenarios.

    • It helps in understanding the practical application of theoretical knowledge.

    • Working under experienced professionals enhances skills and knowledge.

    • Articleship is a crucial step towards becoming a successful consultant.

  • Answered by AI
  • Q4. Recently adapted Ind As's
  • Ans. 

    Ind AS's are Indian Accounting Standards converged with IFRS.

    • Ind AS's are applicable to certain classes of companies in India.

    • They aim to bring transparency and comparability in financial reporting.

    • Ind AS's have been adapted from IFRS with certain modifications.

    • They cover various aspects of accounting such as revenue recognition, leases, financial instruments, etc.

  • Answered by AI
  • Q5. FAR check if each one FA is located severly (proced"s involved)
  • Ans. 

    To check if each FA is located severely, follow the FAR procedures.

    • Refer to FAR Part 45 for definitions and identification of FAs

    • Check the records of each FA to determine its location

    • Ensure that the location of each FA is compliant with applicable regulations

    • If any FA is found to be located severely, take appropriate corrective action

  • Answered by AI

Deloitte Interview FAQs

How many rounds are there in Deloitte Customer Service Executive interview?
Deloitte interview process usually has 2-3 rounds. The most common rounds in the Deloitte interview process are Resume Shortlist, Aptitude Test and One-on-one Round.

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Deloitte Customer Service Executive Interview Process

based on 1 interview

Interview experience

3
  
Average
View more

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Deloitte Customer Service Executive Salary
based on 13 salaries
₹2.5 L/yr - ₹5.5 L/yr
At par with the average Customer Service Executive Salary in India
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4.4/5

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