Deloitte Customer Service Executive Interview Questions and Answers

Q1. Tell me about yourself.
Add your answer
Q2. What is the most difficult situation you faced and how did you overcome it?
Add your answer

The duration for aptitude test was 10minutes.

Q1. How do you handle client when he was dissatisfied? Present yourself as a product to a customer?
Ans. 
When a client is dissatisfied, I handle the situation by actively listening, empathizing, finding a solution, and following up.
• Listen attentively to the client's concerns and let them express their dissatisfaction.

• Show empathy and understanding by acknowledging their feelings and apologizing for any inconvenience caused.

• Ask probing questions to identify the root cause of their dissatisfaction.

• Offer a solution or altern...read more
Answered by AI
Add your answer
Q2. Present yourself as a product to a customer?
Ans. 
I am a customer service executive, dedicated to providing exceptional support and ensuring customer satisfaction.
• I am knowledgeable about our products and services

• I am empathetic and understanding towards customer needs

• I am a good listener and communicator

• I am proactive in resolving customer issues

• I am committed to delivering a positive customer experience
Answered by AI
Add your answer