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Mott MacDonald Customer Service Executive Interview Questions and Answers
Mott MacDonald Customer Service Executive Interview Experiences
1 interview found
GUNSLORD Gaming
Selected
I applied via Walk-in and was interviewed before Aug 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Why do you want to work here?
- Q2. What are your qualifications
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Anonymous
I applied via Naukri.com and was interviewed before Oct 2021. There were 3 interview rounds.
The duration for aptitude test was 10minutes.
(2 Questions)
- Q1. How do you handle client when he was dissatisfied? Present yourself as a product to a customer?
- Ans.
When a client is dissatisfied, I handle the situation by actively listening, empathizing, finding a solution, and following up.
Listen attentively to the client's concerns and let them express their dissatisfaction.
Show empathy and understanding by acknowledging their feelings and apologizing for any inconvenience caused.
Ask probing questions to identify the root cause of their dissatisfaction.
Offer a solution or altern...
- Q2. Present yourself as a product to a customer?
- Ans.
I am a customer service executive, dedicated to providing exceptional support and ensuring customer satisfaction.
I am knowledgeable about our products and services
I am empathetic and understanding towards customer needs
I am a good listener and communicator
I am proactive in resolving customer issues
I am committed to delivering a positive customer experience
Interview Preparation Tips
(2 Questions)
- Q1. Tell me about yourself.
- Q2. What is the most difficult situation you faced and how did you overcome it?
I applied via Recruitment Consultant and was interviewed before Dec 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Revenue process, control risk.
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed before Nov 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Education & work exp
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed before Jan 2019. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Questions about my previous job, questions related to P&L analysis, Balance Sheet, ratios because since my profile is related to M&A financial due diligence, all questions were around these areas.
Interview Preparation Tips
(1 Question)
- Q1. IND AS 115 and IND AS 116
I applied via Naukri.com and was interviewed in Feb 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Journal Entries, basic Accounting Principles, and question from current Operations and Working
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed in Dec 2022. There were 3 interview rounds.
(1 Question)
- Q1. Who is the regulatory body who overseas all banks in India
- Ans.
The regulatory body overseeing all banks in India is the Reserve Bank of India (RBI).
The Reserve Bank of India (RBI) is the central banking institution of India.
It is responsible for the regulation and supervision of the banking sector in India.
RBI formulates and implements monetary policy, issues currency, and manages foreign exchange reserves.
It also acts as a lender of last resort to banks and plays a crucial role i...
(1 Question)
- Q1. Why KYC AML is necessary
- Ans.
KYC AML is necessary to prevent financial crimes and ensure compliance with regulations.
KYC (Know Your Customer) helps in identifying and verifying the identity of customers to prevent fraud and money laundering.
AML (Anti-Money Laundering) measures are in place to detect and prevent the use of illegally obtained funds for criminal activities.
KYC AML regulations are mandatory for financial institutions to comply with to...
Interview Preparation Tips
Selected
I applied via Campus Placement and was interviewed in May 2024. There were 3 interview rounds.
Job against question paper and test
Job against question paper and test
(2 Questions)
- Q1. Work place working speed what working
- Q2. Self base question
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Mott MacDonald Customer Service Executive Interview Process
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