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Mott MacDonald

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Mott MacDonald Customer Service Executive Interview Questions and Answers

Updated 18 Aug 2023

Mott MacDonald Customer Service Executive Interview Experiences

1 interview found

Customer Service Executive Interview Questions & Answers

user image GUNSLORD Gaming

posted on 18 Aug 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Why do you want to work here?
    • Add your answer
  • Q2. What are your qualifications
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident and be honest to the point if you are a student just say you want to gain experience in the industry

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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Deloitte user image Anonymous

posted on 18 Apr 2023

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
    • Add your answer
  • Q2. What is the most difficult situation you faced and how did you overcome it?
    • Add your answer

Customer Service Executive Interview Questions & Answers

Deloitte user image Anonymous

posted on 11 Oct 2022

I applied via Naukri.com and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

The duration for aptitude test was 10minutes.

Round 3 - One-on-one 

(2 Questions)

  • Q1. How do you handle client when he was dissatisfied? Present yourself as a product to a customer?
  • Ans. 

    When a client is dissatisfied, I handle the situation by actively listening, empathizing, finding a solution, and following up.

    • Listen attentively to the client's concerns and let them express their dissatisfaction.

    • Show empathy and understanding by acknowledging their feelings and apologizing for any inconvenience caused.

    • Ask probing questions to identify the root cause of their dissatisfaction.

    • Offer a solution or altern...

    • Answered by AI
    Add your answer
  • Q2. Present yourself as a product to a customer?
  • Ans. 

    I am a customer service executive, dedicated to providing exceptional support and ensuring customer satisfaction.

    • I am knowledgeable about our products and services

    • I am empathetic and understanding towards customer needs

    • I am a good listener and communicator

    • I am proactive in resolving customer issues

    • I am committed to delivering a positive customer experience

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident on what you answer and never feel yourself tensed it ensures thst recruiter feels you are not confident on your answer

Customer Support Associate Interview Questions & Answers

Deloitte user image Anonymous

posted on 5 Oct 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Job Fair and was interviewed in Sep 2023. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. My job gap. Y did i left job
    • Add your answer
  • Q2. When my job was last about my self .. How many marks i got in diploma
    • Add your answer
  • Q3. Wheather im martied or working
    • Add your answer
  • Q4. How much salary i was earning
    • Add your answer
  • Q5. How much do i except
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Humble request.
I need job immediately

Customer Support Associate Interview Questions & Answers

Deloitte user image Anonymous

posted on 2 Jan 2023

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell us about your previous experience
    • Add your answer
  • Q2. Why did you leave the company
    • Add your answer
Round 3 - One-on-one 

(3 Questions)

  • Q1. What were your responsibilities in your previous role?
    • Add your answer
  • Q2. Can you work in rotational shifts?
    • Add your answer
  • Q3. Explained the job role, company norms
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, don't comment negative about your previous company. Show passion towards Deloitte.

Customer Service Executive Interview Questions & Answers

Deloitte user image Anonymous

posted on 18 Apr 2023

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself.
    • Add your answer
  • Q2. What is the most difficult situation you faced and how did you overcome it?
    • Add your answer

Customer Service Executive Interview Questions & Answers

Deloitte user image Anonymous

posted on 11 Oct 2022

I applied via Naukri.com and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - Aptitude Test 

The duration for aptitude test was 10minutes.

Round 3 - One-on-one 

(2 Questions)

  • Q1. How do you handle client when he was dissatisfied? Present yourself as a product to a customer?
  • Ans. 

    When a client is dissatisfied, I handle the situation by actively listening, empathizing, finding a solution, and following up.

    • Listen attentively to the client's concerns and let them express their dissatisfaction.

    • Show empathy and understanding by acknowledging their feelings and apologizing for any inconvenience caused.

    • Ask probing questions to identify the root cause of their dissatisfaction.

    • Offer a solution or altern...

    • Answered by AI
    Add your answer
  • Q2. Present yourself as a product to a customer?
  • Ans. 

    I am a customer service executive, dedicated to providing exceptional support and ensuring customer satisfaction.

    • I am knowledgeable about our products and services

    • I am empathetic and understanding towards customer needs

    • I am a good listener and communicator

    • I am proactive in resolving customer issues

    • I am committed to delivering a positive customer experience

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident on what you answer and never feel yourself tensed it ensures thst recruiter feels you are not confident on your answer
More about working at Mott MacDonald

Mott MacDonald Interview FAQs

How many rounds are there in Mott MacDonald Customer Service Executive interview?
Mott MacDonald interview process usually has 2 rounds. The most common rounds in the Mott MacDonald interview process are Resume Shortlist and HR.

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Mott MacDonald Customer Service Executive Interview Process

based on 1 interview

Interview experience

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Good
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