Outreach Integrated Services Interview Questions and Answers

The group discussion is the we work with team and the team (Group). The discussion is the company group had the meeting an they think what they do on next and etc....

Q1. What is the meaning of Teleperformance?
Ans. 
Teleperformance is a global outsourcing company specializing in customer experience management.
• Global outsourcing company

• Specializes in customer experience management

• Provides services such as customer support, technical support, sales, etc.
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Q2. What motivated you to select this job?
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Passion for problem-solving and interest in software development drove me to choose this job.
• Passion for problem-solving

• Interest in software development

• Opportunity to learn and grow in the field
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Q3. Are you interested to do work
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Yes, I am very interested in doing work as a Junior Software Programmer.
• I am passionate about coding and problem-solving

• I enjoy learning new technologies and improving my skills

• I have completed relevant courses or certifications in software development
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Q4. Did you work Before in Teleperformance
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No, I have not worked at Teleperformance before.
• I have not worked at Teleperformance in the past.

• My previous work experience does not include Teleperformance.

• I am a new candidate for this position and have not worked at Teleperformance.
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Q5. Are you Happy with thus job
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Yes, I am happy with this job because I enjoy coding and problem-solving.
• I enjoy coding and problem-solving

• I appreciate the opportunities for growth and learning in this role

• I have a positive relationship with my team and enjoy collaborating on projects
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Q1. Myself in english with my background
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Q2. Write essay on one topic
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The impact of climate change on biodiversity
• Climate change is causing shifts in habitats and ecosystems

• Loss of biodiversity can lead to negative consequences for ecosystems and human societies

• Conservation efforts are crucial to protect vulnerable species

• Examples: coral bleaching due to rising sea temperatures, deforestation leading to loss of habitat for wildlife
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Q3. I dont get offer letter
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Q1. Myself in english with family background
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Q2. Write essay on one topic
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The impact of social media on mental health
• Social media can contribute to feelings of inadequacy and low self-esteem

• Excessive use of social media can lead to anxiety and depression

• Cyberbullying on social media platforms can have serious mental health consequences

• However, social media can also provide a sense of community and support for those struggling with mental health issues
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Q1. Myself in english with family back ground
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Q2. Talk on one topic for two minutes
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The impact of climate change on marine life
• Climate change is causing ocean temperatures to rise, leading to coral bleaching and habitat destruction

• Acidification of the oceans due to increased carbon dioxide levels is harming marine organisms like shellfish and corals

• Overfishing and pollution are exacerbating the effects of climate change on marine ecosystems

• Examples: Coral reefs in the Great Barrier Reef are experienci...read more
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Myself in english with family background

Q1. Tell me about yourself then role and responsibilities
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Q2. What makes you switch from an existing company to our company?
Ans. 
I am looking for a new challenge and growth opportunities in a company known for its strong reputation and positive work culture.
• Seeking new challenges and growth opportunities

• Attracted to company's strong reputation

• Interested in positive work culture

• Possibility of career advancement

• Better salary or benefits package
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Q3. Tell me about your previous company experience?
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Q1. Can spell your full name, place, contact number and address?
Ans. 
Yes, I can spell my full name, place, contact number, and address.
• Full Name: John Doe

• Place: New York City

• Contact Number: 555-555-5555

• Address: 123 Main Street, Apt 1A, New York, NY 10001
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Q2. Tell which one you like either college life or working life?
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I prefer working life over college life due to the sense of accomplishment and independence it provides.
• Working life offers financial stability and independence

• College life can be stressful with exams and assignments

• In working life, you can see the direct impact of your efforts on your career growth

• Working life allows for more freedom to make decisions and take ownership of projects
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Q3. Tell about feminizam?
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Feminism is a social and political movement advocating for equal rights and opportunities for women.
• Feminism aims to challenge and dismantle gender-based discrimination and inequality.

• It seeks to empower women and promote gender equality in various aspects of society, including politics, economics, and culture.

• Feminism encompasses a wide range of perspectives and approaches, including liberal feminism, radical feminism...read more
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Q4. It's an general topic, you guys need to prepare and communicate well. Then eagerly seeking accent and tone
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Calculation regarding percentage

One to one, handling US client and need to repeat the sentence and rearrange the sentence. Listening skill is important

Q1. User access management control
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Q2. Change management control
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Q1. What were the findings during assessment
Ans. 
The findings during assessment revealed a lack of communication among team members and a need for more efficient project tracking.
• Lack of communication among team members was identified as a key issue

• There was a need for more efficient project tracking tools and processes

• Some team members lacked the necessary skills or training for their roles
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Q2. Review of policy
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Reviewing policies involves analyzing, updating, and ensuring compliance with regulations and best practices.
• Analyze current policies to identify gaps or areas for improvement

• Update policies to reflect changes in regulations or best practices

• Ensure policies are communicated effectively to all stakeholders

• Regularly review policies to ensure ongoing compliance

• Example: Reviewing a company's data security policy to ensure
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Q1. To create policy what is required
Ans. 
To create policy, research, analysis, drafting, consultation, and approval are required.
• Research on the topic to understand the issue and potential solutions

• Analysis of the research findings to determine the best course of action

• Drafting the policy document with clear objectives, guidelines, and procedures

• Consultation with stakeholders, experts, and affected parties for feedback and input

• Approval of the policy by relev
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Q2. What are the findings
Ans. 
The findings include key insights and conclusions from the research or analysis conducted.
• Findings highlight key trends and patterns identified during the project.

• Conclusions drawn from the data collected and analyzed.

• Recommendations based on the findings to improve project outcomes.

• Implications of the findings on future project planning and execution.
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Q1. What is control
Ans. 
Control is the process of monitoring and influencing the performance of a project to ensure it meets its objectives.
• Control involves comparing actual performance to planned performance

• It also involves taking corrective actions to address any deviations from the plan

• Control helps in ensuring that the project stays on track and achieves its goals

• Examples of control measures include regular progress reports, milestone tra
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Q2. What is user access management control
Ans. 
User access management control is the process of regulating and monitoring access to a system or network by users.
• It involves setting up user accounts with appropriate permissions and restrictions.

• It includes authentication methods such as passwords, biometrics, or two-factor authentication.

• User access management control also involves monitoring user activity and enforcing security policies.

• Examples include role-based ...read more
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Q1. Why did you leave your first organisation
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Q2. Are you ready to relocate
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Q1. Overall experience and introduction
Ans. 
I have over 5 years of experience in customer service for finance, with a strong background in handling inquiries and resolving issues.
• Experience in handling customer inquiries and resolving issues

• Strong background in finance industry

• Over 5 years of experience in customer service
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Q2. About your family
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Shortlisted students were divided in group of 19

Selected students from gd got the call for case study round

Q1. Questions were based on the case study and guesstimates
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Q2. No. of aeroplane flying in the sky right now
Ans. 
It is impossible to accurately determine the exact number of airplanes flying in the sky at any given moment.
• The number of airplanes in the sky constantly changes due to take-offs, landings, and flights being at different stages.

• Factors such as time of day, weather conditions, and air traffic also affect the number of airplanes in the sky.

• Air traffic control systems may provide estimates of the number of airplanes in a
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Q3. How will u utilise 1 acre of land provided to u near ur college
Ans. 
I would utilize the 1 acre of land near my college for creating a sustainable community garden.
• Establishing vegetable and fruit gardens to promote healthy eating among students

• Setting up a composting area to reduce waste and enrich the soil

• Creating a space for outdoor classes and events to enhance learning and community engagement
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Q4. How to start a starbuck franchisein ur town
Ans. 
To start a Starbucks franchise in your town, you need to follow a specific process set by the company.
• Contact Starbucks corporate office to inquire about franchise opportunities

• Meet the financial requirements and submit a franchise application

• Find a suitable location for the Starbucks store

• Complete the required training and adhere to Starbucks' standards and guidelines
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Q5. Sql extraction of the given table and data
Ans. 
Use SQL query to extract data from a given table
• Use SELECT statement to retrieve data from the table

• Specify the columns you want to retrieve after SELECT

• Use FROM clause to specify the table name

• Add conditions using WHERE clause if needed

• Use ORDER BY clause to sort the results if necessary
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Q1. Tell me about yourself
Ans. 
Experienced customer support executive with strong communication skills and problem-solving abilities.
• Over 5 years of experience in providing chat and email support for various companies

• Proficient in handling customer inquiries, resolving issues, and providing product information

• Skilled in multitasking, time management, and working efficiently under pressure

• Excellent written and verbal communication skills

• Familiar with...read more
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Q2. Asked me how long I was living in the current city
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Q1. Essay on worst decision of your life
Ans. 
My worst decision was dropping out of college without a plan.
• Lack of guidance and support led to impulsive decision

• Struggled to find stable job without degree

• Realized the importance of education later on
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Q2. Had to handle 3 mock chats continuously
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Q1. Self introduction
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Q2. What will you do if customer asks for refund
Ans. 
I would follow company policy and guidelines for processing refunds, ensuring customer satisfaction.
• Review company policy on refunds

• Check if customer is eligible for a refund based on policy

• Process refund according to company guidelines

• Communicate refund process and timeline to customer

• Offer alternative solutions if refund is not possible
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