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Optum Global Solutions
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posted on 2 Feb 2025
I was interviewed in Jan 2025.
A case study in an Optum interview typically revolves around solving a real-world problem related to healthcare, data analysis, technology, or business strategy, given Optum’s focus on healthcare services and technology solutions. Here are some tips on how to approach a case study interview at Optum and a sample example:
Steps to Approach an Optum Case Study:
1. Understand the Problem Statement:
Take time to read the case study carefully and make sure you understand the key issue or question.
Identify the stakeholders involved (patients, healthcare providers, insurance companies, etc.) and the objective (cost reduction, improving patient outcomes, increasing efficiency, etc.).
2. Clarify Assumptions:
If there are any ambiguous elements, ask questions to clarify the problem.
You can also state your assumptions if you're making any, but be clear that these are assumptions.
3. Break Down the Problem:
Identify key data points you would need to analyze.
Break the problem into smaller pieces that can be addressed step-by-step.
4. Analyze:
Use frameworks like SWOT analysis, PESTLE analysis, or Porter’s Five Forces if applicable to the case.
In case of a data-related problem, try to identify key metrics (such as patient satisfaction, cost, quality of care, etc.) and how they can be improved or measured.
For technology-related cases, consider aspects like scalability, security, user experience, and integration with existing systems.
5. Propose a Solution:
Present your findings logically and suggest a solution based on your analysis.
Make sure to consider both short-term and long-term impacts on patient
Computer typing should be 40 wpm. And optional question answer multiple choice questions
I applied via Walk-in and was interviewed in Apr 2024. There were 2 interview rounds.
What people are saying about Optum Global Solutions
posted on 11 Nov 2024
I applied via Walk-in and was interviewed before Nov 2023. There was 1 interview round.
Optum Global Solutions interview questions for designations
I applied via Company Website and was interviewed before Jan 2023. There was 1 interview round.
posted on 11 Sep 2024
Customer service representatives are professionals who interact with customers to provide information, handle complaints, and process orders.
Customer service representatives are responsible for addressing customer inquiries and resolving issues.
They often work in call centers, retail stores, or online platforms.
Good communication skills, patience, and problem-solving abilities are essential for this role.
Examples of ta...
Versant test which was taken online
posted on 3 Sep 2024
I applied via Naukri.com and was interviewed before Sep 2023. There was 1 interview round.
Experienced customer service representative with a passion for helping others and resolving issues efficiently.
Over 5 years of experience in customer service roles
Strong communication and problem-solving skills
Ability to remain calm and professional in high-pressure situations
Proven track record of exceeding customer satisfaction goals
Example: In my previous role at XYZ Company, I handled over 50 customer inquiries dai...
I applied via Approached by Company and was interviewed in Jul 2022. There were 3 interview rounds.
An online test is taken for checking your vocabulary and typing
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