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Optum Global Solutions Appeals Representative Associate Interview Questions and Answers

Updated 2 Feb 2025

Optum Global Solutions Appeals Representative Associate Interview Experiences

5 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - Case Study 

A case study in an Optum interview typically revolves around solving a real-world problem related to healthcare, data analysis, technology, or business strategy, given Optum’s focus on healthcare services and technology solutions. Here are some tips on how to approach a case study interview at Optum and a sample example:

Steps to Approach an Optum Case Study:

1. Understand the Problem Statement:

Take time to read the case study carefully and make sure you understand the key issue or question.

Identify the stakeholders involved (patients, healthcare providers, insurance companies, etc.) and the objective (cost reduction, improving patient outcomes, increasing efficiency, etc.).



2. Clarify Assumptions:

If there are any ambiguous elements, ask questions to clarify the problem.

You can also state your assumptions if you're making any, but be clear that these are assumptions.



3. Break Down the Problem:

Identify key data points you would need to analyze.

Break the problem into smaller pieces that can be addressed step-by-step.



4. Analyze:

Use frameworks like SWOT analysis, PESTLE analysis, or Porter’s Five Forces if applicable to the case.

In case of a data-related problem, try to identify key metrics (such as patient satisfaction, cost, quality of care, etc.) and how they can be improved or measured.

For technology-related cases, consider aspects like scalability, security, user experience, and integration with existing systems.



5. Propose a Solution:

Present your findings logically and suggest a solution based on your analysis.

Make sure to consider both short-term and long-term impacts on patient

Round 2 - HR 

(2 Questions)

  • Q1. When interviewing with Optum, you can expect a mix of technical, behavioral, and situational questions, especially considering their focus on healthcare services, technology, and data analysis. Here are so...
  • Q2. Done
Round 3 - Aptitude Test 

Computer typing should be 40 wpm. And optional question answer multiple choice questions

Interview Preparation Tips

Interview preparation tips for other job seekers - If you're looking to land a job at Optum, here’s a detailed guide on how to effectively position yourself for success in your job search:

1. Understand Optum’s Mission and Values

Optum is all about improving healthcare through technology and data analytics. Understanding this core mission is crucial, as you’ll need to demonstrate how your skills align with their vision of enhancing patient outcomes and driving efficiency in healthcare
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(4 Questions)

  • Q1. About self introduction and few from job experience
  • Q2. Self introduction
  • Q3. About previous experience
  • Q4. You need in brief about your previous experience where you work with what type of experience previously you got
Round 2 - Technical 

(1 Question)

  • Q1. Typing test, verification and offer letter

Appeals Representative Associate Interview Questions Asked at Other Companies

Q1. What do you know about UnitedHealthcare?
Q2. What is insurance
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Introduction basic
Round 2 - One-on-one 

(1 Question)

  • Q1. Why should we hire you
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about your self?
  • Q2. Tell me about your daily routine?
  • Q3. What do you know about UnitedHealthcare?

Optum Global Solutions interview questions for designations

 Appeals Representative

 (6)

 Appeals Analyst

 (4)

 Senior Appeals Analyst

 (1)

 Associate Representative

 (1)

 Claims Representative Associate

 (3)

 Customer Support Representative

 (1)

 Service Provider Representative

 (1)

 Senior Customer Service Representative

 (2)

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Jan 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. 1) tell me about yourself? 2) what do u understand by Medicare and Medicaid? 3) do you know about copay , deductible . 4) they will ask all the questions which you have mentioned in your resume. 5) whole ...

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident . Don't take much stress before the interview ..they will ask you general questions ..

Interview questions from similar companies

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Personal details
  • Q2. Professional experience
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
  • Q2. Why do you want to join wipro?
  • Q3. What do you know about customer service representatives?
  • Ans. 

    Customer service representatives are professionals who interact with customers to provide information, handle complaints, and process orders.

    • Customer service representatives are responsible for addressing customer inquiries and resolving issues.

    • They often work in call centers, retail stores, or online platforms.

    • Good communication skills, patience, and problem-solving abilities are essential for this role.

    • Examples of ta...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be fluent and clearly Pronounciate your words.
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Self introduction
Round 2 - Aptitude Test 

Versant test which was taken online

Round 3 - Technical 

(1 Question)

  • Q1. A round with the ops manager

Interview Preparation Tips

Interview preparation tips for other job seekers - Pathetic experience
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Sep 2023. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    Experienced customer service representative with a passion for helping others and resolving issues efficiently.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Ability to remain calm and professional in high-pressure situations

    • Proven track record of exceeding customer satisfaction goals

    • Example: In my previous role at XYZ Company, I handled over 50 customer inquiries dai...

  • Answered by AI
  • Q2. Question about career gaps

I applied via Approached by Company and was interviewed in Jul 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. General questions like address and intro
Round 3 - Aptitude Test 

An online test is taken for checking your vocabulary and typing

Interview Preparation Tips

Interview preparation tips for other job seekers - The main thing is how you answer the interview question. One should be fluent in English and should give an appropriate answer to the question. Question must be about job and depends on job profile. Again, if you do have some experience please make sure to tell it while you are giving your intro.

Optum Global Solutions Interview FAQs

How many rounds are there in Optum Global Solutions Appeals Representative Associate interview?
Optum Global Solutions interview process usually has 1-2 rounds. The most common rounds in the Optum Global Solutions interview process are One-on-one Round, HR and Case Study.
What are the top questions asked in Optum Global Solutions Appeals Representative Associate interview?

Some of the top questions asked at the Optum Global Solutions Appeals Representative Associate interview -

  1. What do you know about UnitedHealthca...read more
  2. Typing test, verification and offer let...read more
  3. Introduction ba...read more

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Optum Global Solutions Appeals Representative Associate Interview Process

based on 8 interviews

Interview experience

4.4
  
Good
View more

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Optum Global Solutions Appeals Representative Associate Salary
based on 335 salaries
₹2 L/yr - ₹4.1 L/yr
At par with the average Appeals Representative Associate Salary in India
View more details

Optum Global Solutions Appeals Representative Associate Reviews and Ratings

based on 52 reviews

4.4/5

Rating in categories

3.9

Skill development

4.3

Work-life balance

3.4

Salary

4.6

Job security

4.5

Company culture

3.3

Promotions

4.1

Work satisfaction

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