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Optum Global Solutions Appeals Representative Associate Interview Questions and Answers

Updated 2 Feb 2025

Optum Global Solutions Appeals Representative Associate Interview Experiences

5 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I was interviewed in Jan 2025.

Round 1 - Case Study 

A case study in an Optum interview typically revolves around solving a real-world problem related to healthcare, data analysis, technology, or business strategy, given Optum’s focus on healthcare services and technology solutions. Here are some tips on how to approach a case study interview at Optum and a sample example:

Steps to Approach an Optum Case Study:

1. Understand the Problem Statement:

Take time to read the case study carefully and make sure you understand the key issue or question.

Identify the stakeholders involved (patients, healthcare providers, insurance companies, etc.) and the objective (cost reduction, improving patient outcomes, increasing efficiency, etc.).



2. Clarify Assumptions:

If there are any ambiguous elements, ask questions to clarify the problem.

You can also state your assumptions if you're making any, but be clear that these are assumptions.



3. Break Down the Problem:

Identify key data points you would need to analyze.

Break the problem into smaller pieces that can be addressed step-by-step.



4. Analyze:

Use frameworks like SWOT analysis, PESTLE analysis, or Porter’s Five Forces if applicable to the case.

In case of a data-related problem, try to identify key metrics (such as patient satisfaction, cost, quality of care, etc.) and how they can be improved or measured.

For technology-related cases, consider aspects like scalability, security, user experience, and integration with existing systems.



5. Propose a Solution:

Present your findings logically and suggest a solution based on your analysis.

Make sure to consider both short-term and long-term impacts on patient

Round 2 - HR 

(2 Questions)

  • Q1. When interviewing with Optum, you can expect a mix of technical, behavioral, and situational questions, especially considering their focus on healthcare services, technology, and data analysis. Here are so...
  • Q2. Done
Round 3 - Aptitude Test 

Computer typing should be 40 wpm. And optional question answer multiple choice questions

Interview Preparation Tips

Interview preparation tips for other job seekers - If you're looking to land a job at Optum, here’s a detailed guide on how to effectively position yourself for success in your job search:

1. Understand Optum’s Mission and Values

Optum is all about improving healthcare through technology and data analytics. Understanding this core mission is crucial, as you’ll need to demonstrate how your skills align with their vision of enhancing patient outcomes and driving efficiency in healthcare
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Apr 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(4 Questions)

  • Q1. About self introduction and few from job experience
  • Q2. Self introduction
  • Q3. About previous experience
  • Q4. You need in brief about your previous experience where you work with what type of experience previously you got
Round 2 - Technical 

(1 Question)

  • Q1. Typing test, verification and offer letter

Appeals Representative Associate Interview Questions Asked at Other Companies

Q1. What do you know about UnitedHealthcare?
Q2. What is insurance
Interview experience
2
Poor
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Introduction basic
Round 2 - One-on-one 

(1 Question)

  • Q1. Why should we hire you
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about your self?
  • Q2. Tell me about your daily routine?
  • Q3. What do you know about UnitedHealthcare?

Optum Global Solutions interview questions for designations

 Appeals Representative

 (6)

 Appeals Analyst

 (4)

 Senior Appeals Analyst

 (1)

 Associate Representative

 (1)

 Claims Representative Associate

 (3)

 Customer Support Representative

 (1)

 Service Provider Representative

 (1)

 Senior Customer Service Representative

 (2)

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Jan 2023. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. 1) tell me about yourself? 2) what do u understand by Medicare and Medicaid? 3) do you know about copay , deductible . 4) they will ask all the questions which you have mentioned in your resume. 5) whole ...

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident . Don't take much stress before the interview ..they will ask you general questions ..

Interview questions from similar companies

I applied via Company Website and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

This round involve three section Maths,english,logical reasoing

Round 2 - HR 

(3 Questions)

  • Q1. Introduction of yourself
  • Q2. Job profile and education details
  • Q3. Information about company

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview in three stages
PR Round
HR Round
Managerial Round

I applied via Campus Placement and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Questions logical

Round 2 - HR 

(1 Question)

  • Q1. Tell me about urself

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep calm n answer the questions with confidence.

I applied via Naukri.com and was interviewed before Sep 2021. There were 3 interview rounds.

Round 1 - Aptitude Test 

Basic excel and grammar questions

Round 2 - Group Discussion 

A topic would be given to the candidates. Ex. "Pro's and Con's of social media"

Round 3 - Technical 

(1 Question)

  • Q1. Meaning of financial terms. My Self.
  • Ans. 

    Financial terms refer to the vocabulary used in the world of finance and economics.

    • Financial terms include words and phrases related to investments, banking, accounting, and more.

    • Examples of financial terms include assets, liabilities, interest rates, dividends, and capital gains.

    • Understanding financial terms is important for making informed financial decisions and communicating effectively with financial professionals

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and its ok if you miss to answer any question.

I applied via Campus Placement and was interviewed before Feb 2021. There were 4 interview rounds.

Round 1 - Aptitude Test 

Do with confidence prepare your self

Round 2 - Group Discussion 

Start putting your points on first 3 mins only

Round 3 - Technical 

(1 Question)

  • Q1. Some accounts based questions
Round 4 - HR 

(5 Questions)

  • Q1. What is your family background?
  • Q2. Why should we hire you?
  • Q3. Where do you see yourself in 5 years?
  • Q4. Tell me about yourself.
  • Q5. What are your strengths and weaknesses?

Interview Preparation Tips

Topics to prepare for TCS Process Associate interview:
  • Technical Skills
Interview preparation tips for other job seekers - Please stick on to the resume and prepare in advance talk with confidence

I applied via Recruitment Consultant and was interviewed before May 2018. There were 6 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Tell me something about yourself?
  • Ans. 

    I am a recent graduate with a degree in Business Administration and a passion for process improvement and efficiency.

    • Graduated with a degree in Business Administration

    • Passionate about process improvement and efficiency

    • Have experience in analyzing data and identifying areas for improvement

  • Answered by AI
  • Q2. A recent movie that I have watched.
  • Ans. 

    I recently watched the movie 'The Shawshank Redemption'.

    • Directed by Frank Darabont

    • Based on a novella by Stephen King

    • Set in a prison in Maine

    • Themes of hope, friendship, and redemption

    • Starring Tim Robbins and Morgan Freeman

  • Answered by AI
  • Q3. Why you want a job change?
  • Ans. 

    Seeking new challenges and growth opportunities in a different work environment.

    • Desire for career advancement

    • Seeking new challenges

    • Looking for a better work-life balance

    • Interested in exploring different industries or roles

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - I had confidence and optimistic even though I was not a scholar.
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Optum Global Solutions Interview FAQs

How many rounds are there in Optum Global Solutions Appeals Representative Associate interview?
Optum Global Solutions interview process usually has 1-2 rounds. The most common rounds in the Optum Global Solutions interview process are One-on-one Round, HR and Technical.
What are the top questions asked in Optum Global Solutions Appeals Representative Associate interview?

Some of the top questions asked at the Optum Global Solutions Appeals Representative Associate interview -

  1. What do you know about UnitedHealthca...read more
  2. Typing test, verification and offer let...read more
  3. Introduction ba...read more

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Optum Global Solutions Appeals Representative Associate Interview Process

based on 8 interviews

Interview experience

4.4
  
Good
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Optum Global Solutions Appeals Representative Associate Salary
based on 337 salaries
₹2 L/yr - ₹4.1 L/yr
At par with the average Appeals Representative Associate Salary in India
View more details

Optum Global Solutions Appeals Representative Associate Reviews and Ratings

based on 53 reviews

4.3/5

Rating in categories

3.7

Skill development

4.1

Work-life balance

3.3

Salary

4.7

Job security

4.4

Company culture

3.2

Promotions

4.0

Work satisfaction

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