Opendigi Technologies FOS Executive Interview Questions and Answers

Q1. What is a Business Process Outsourcing (BPO)?
Ans. 
BPO is the practice of contracting specific business tasks to a third-party service provider.
• BPO involves outsourcing non-core business functions such as customer service, technical support, and data entry.

• Companies opt for BPO to reduce costs, improve efficiency, and focus on core competencies.

• Popular BPO destinations include India, the Philippines, and Eastern Europe.

• Examples of BPO companies include Accenture, Conve
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Q2. What motivates you to pursue this job?
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I am motivated to pursue a career as a Customer Care Executive because I enjoy helping others and resolving issues to ensure customer satisfaction.
• I have a passion for providing excellent customer service and building positive relationships with customers.

• I am motivated by the opportunity to make a difference in someone's day by resolving their concerns and providing support.

• I enjoy the challenge of problem-solving and...read more
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Q3. How much salary did you expect?
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I am looking for a competitive salary that reflects my experience and skills in customer care.
• I am open to discussing salary based on the responsibilities and expectations of the role.

• I have researched the average salary range for Customer Care Executives in this industry.

• I am looking for a salary that is commensurate with my qualifications and experience.

• I am also interested in discussing benefits and opportunities fo
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Q4. What are the main kpi in bpo
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Key Performance Indicators (KPIs) in a BPO are metrics used to measure the performance and success of the operations.
• Average Handle Time (AHT) - measures the average time taken to handle a customer query or concern.

• First Call Resolution (FCR) - measures the percentage of customer issues resolved on the first call.

• Customer Satisfaction Score (CSAT) - measures the satisfaction level of customers with the service provided...read more
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Q1. Electrical Maintenance
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Q2. Customer service
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Q3. Maintenance services
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Q4. Rectify the error
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To rectify the error, identify the root cause, implement a solution, and communicate with the customer.
• Identify the root cause of the error by analyzing the situation and gathering relevant information.

• Implement a solution by taking necessary actions to correct the error and prevent it from happening again.

• Communicate with the customer to explain the error, apologize for any inconvenience caused, and provide assurance ...read more
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Q1. Most important things
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Q2. Height recommended
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Q1. What is the process of the interview rounds conducted one at a time?
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Q2. Other
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Distance,train , coding

Q1. Tell me about your self
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Q2. Please explain any topic in your family
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Q3. Why are you choosing this company
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Q4. Explain about this company
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Q5. Please explain any topic in 2mints
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The topic of emotional intelligence in the workplace
• Emotional intelligence refers to the ability to understand and manage emotions in oneself and others

• It is crucial for effective communication, teamwork, and leadership

• Examples include recognizing and regulating emotions, empathizing with others, and resolving conflicts peacefully
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Q6. What is Hr Position?
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Q7. Hr Qualification?
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Q1. Introduction and about experiance
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Q2. About work managment in organization
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Q1. Introducing oneself, discussing experiences, and other
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Q2. Regarding the workplace culture and organization
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Q1. Self introduction
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Q2. What are your current roles and responsibilities?
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Q1. What is property and casualty insurance?
Ans. 
Property and casualty insurance provides coverage for property damage and liability risks.
• Property insurance covers damage to physical property such as homes, buildings, and personal belongings.

• Casualty insurance covers liability risks such as bodily injury or property damage caused to others.

• Examples include homeowners insurance, auto insurance, and commercial property insurance.
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Q2. What is the endorsement and policy lifecycle in insurance?
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Endorsement and policy lifecycle in insurance involves making changes to an existing policy and managing it throughout its duration.
• Endorsements are changes made to an existing insurance policy, such as adding or removing coverage, changing policy limits, or updating personal information.

• The policy lifecycle includes the issuance of the policy, endorsements, renewals, and eventual cancellation or expiration.

• Insurance c...read more
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Q1. What your pet name
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My pet name is Max, a friendly and loyal golden retriever.
• My pet's name is Max

• He is a golden retriever

• Max is friendly and loyal
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Q2. What your favourite game
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My favorite game is chess.
• I enjoy the strategic thinking and planning involved in chess.

• Playing chess helps improve my problem-solving skills.

• I like the competitive aspect of the game.

• Chess is a timeless game that can be played both casually and competitively.
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Q3. What is OTP full from
Ans. 
OTP stands for One Time Password.
• OTP is a unique code sent to a user's mobile phone or email for verification purposes.

• It is commonly used in online transactions, login processes, and account verifications.

• OTP is valid only for a single use or for a short period of time to enhance security.

• Example: When you log in to your bank account, you may receive an OTP on your phone to confirm your identity.
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Q4. What is your favourite player in India team
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My favorite player in the India team is Virat Kohli.
• Virat Kohli is known for his exceptional batting skills and leadership qualities.

• He has broken numerous records and is considered one of the best batsmen in the world.

• Kohli's aggressive playing style and passion for the game make him a fan favorite.

• His consistency in all formats of the game sets him apart from other players.
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Q5. What your best friend
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My best friend is someone who is always there for me, understands me, and supports me through thick and thin.
• My best friend is someone I can trust with anything and everything.

• They are always there to listen to me and offer support and advice.

• We share common interests and have a lot of fun together.

• My best friend is like family to me, and I cherish our friendship deeply.
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Q1. React lifecycle
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Q2. Redux architecture
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Q1. Personal project experience
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Q2. Datastructures and algorithms
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