OnProcess Technology Interview Questions, Process, and Tips

Q1. Basic questions based on CV
Add your answer
Q2. Why do you want to leave your last job?
Add your answer
Q3. Are you comfortable in night shift?
Add your answer
Q4. Do you have to serve notice period?
Add your answer

Basic coding questioms are asked.
Oops
Java8
Collections
Springboot

Q1. Introduce yourself
Add your answer
Q2. What was your work profile in previous company?
Add your answer
Q3. Have you taken any calls with clients during your tenure ?
Add your answer
Q4. What was the document you prepared before you go to a call ?
Ans. 
I prepare a detailed troubleshooting guide with steps to follow and relevant information before going to a call.
• Gather information about the issue reported by the user

• Document previous solutions that have worked for similar issues

• Include screenshots or logs if necessary

• List contact information for escalation if needed
Answered by AI
Add your answer
Q5. How do you maintain priorities of the work you have been assigned?
Add your answer
Q6. What is the SLA of high priority work , low priority work and medium priority work that you have been assigned ?
Ans. 
High priority work SLA is 4 hours, medium priority work SLA is 8 hours, and low priority work SLA is 24 hours.
• High priority work SLA: 4 hours

• Medium priority work SLA: 8 hours

• Low priority work SLA: 24 hours
Answered by AI
Add your answer
Q7. What is SLA of email responses that you receive from clients!
Ans. 
The SLA of email responses from clients varies depending on the client's agreement with our company.
• SLA for email responses can range from 1 hour to 24 hours

• Some clients may have a specific SLA in their contract

• It is important to prioritize responses based on SLA agreements

• Regularly monitoring and meeting SLA requirements is crucial for client satisfaction
Answered by AI
Add your answer
Q8. Why do you want you join OnProcess.
Ans. 
I want to join OnProcess because of its reputation for providing excellent support services and opportunities for career growth.
• Reputation for excellent support services

• Opportunities for career growth

• Positive company culture
Answered by AI
Add your answer

Basic SQL Query they asked on interview, not any complex thing.

Q1. It was with VP , who asked about detailed previous experiences and wanted to know whether I am flexible with time or not. He also asked about few conceptual questions which were also not that much hard to ...read more
Add your answer
Q2. 1. SQL besic queries
Add your answer
Q3. 2. What would you do during discovery session?
Ans. 
During a discovery session, I would gather requirements, identify stakeholders, and establish project goals.
• Conduct interviews with stakeholders to understand their needs and expectations

• Identify project goals and objectives

• Gather and analyze data to identify potential issues and opportunities

• Document findings and present recommendations to stakeholders

• Establish a project plan and timeline
Answered by AI
Add your answer