Application Support Consultant Interview Questions and Answers

High priority work SLA is 4 hours, medium priority work SLA is 8 hours, and low priority work SLA is 24 hours.

• High priority work SLA: 4 hours

• Medium priority work SLA: 8 hours

• Low priority work SLA: 24 hours

I prepare a detailed troubleshooting guide with steps to follow and relevant information before going to a call.

• Gather information about the issue reported by the user

• Document previous solutions that have worked for similar issues

• Include screenshots or logs if necessary

• List contact information for escalation if needed

The SLA of email responses from clients varies depending on the client's agreement with our company.

• SLA for email responses can range from 1 hour to 24 hours

• Some clients may have a specific SLA in their contract

• It is important to prioritize responses based on SLA agreements

• Regularly monitoring and meeting SLA requirements is crucial for client satisfaction