Ola Cabs Operations Executive Interview Questions and Answers

Customer service is the support and assistance provided to customers before, during, and after their purchase or interaction with a company.

• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information, guidance, and solutions to customers.

• Customer service aims to ensure customer satisfaction and build strong relationships.

• Examples of customer service include answer...read more

Handle a hirated customer on call

• Stay calm and patient

• Listen actively to their concerns

• Empathize with their situation

• Apologize for any inconvenience caused

• Offer a solution or escalate to a higher authority if necessary

• Follow up with the customer to ensure their issue is resolved

E-commerce is a game-changer in the retail industry, providing convenience and accessibility to customers worldwide.

• E-commerce has revolutionized the way people shop, making it easier and more convenient for customers to purchase products from anywhere in the world.

• It has also opened up new opportunities for businesses to reach a wider audience and increase their sales.

• Examples of successful e-commerce companies includ...read more