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NTT Data Senior Customer Care Representative Interview Questions and Answers

Updated 12 Jun 2022

NTT Data Senior Customer Care Representative Interview Experiences

1 interview found

Senior Customer Care Representative Interview Questions & Answers

user image Anonymous

posted on 12 Jun 2022

I applied via Company Website and was interviewed in May 2022. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. How you deal the night shift?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Talk freely , comfortably and truly.

Top trending discussions

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Career Growth
2w
a system engineer
New Job Anxiety?
Hey all I recently got an offer from a company as it offered me a 60-70 % hike over my current company which was about to secure a job. I am having 3 years of experience in SAP BW domain and mostly and in this I have worked for 1.6 years in BW support and that too in night shifts where there is not much work. I started preparing interviews and cleared them and now got an offer and I put my notice and my last working day was next week. Now coming to the main part even though I'm good about most part having less real time experience and exposure is freaking me out and what will be the new company expectations and I decided to work hard to learn all the details it's just the hands on I'm not sure. With in mean time I'll be preparing in that company I mean once I join should I need to tell my lead or manager that this is at where am I and should I just bluff them as i know everything. Any suggestions please...the joining date is around the corner which gives me more anxiety
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Interview questions from similar companies

Customer Service Representative Interview Questions & Answers

Sutherland Global Services user image Anonymous

posted on 21 Aug 2024

Interview experience
2
Poor
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about urself
  • Ans. 

    I am a dedicated and empathetic customer service representative with a passion for helping others.

    • I have over 5 years of experience in customer service roles

    • I excel at problem-solving and conflict resolution

    • I am a great communicator and enjoy working in a team environment

    • Answered by AI
    Add your answer
  • Q2. Tell me about ur college days
  • Ans. 

    My college days were filled with new experiences, friendships, and academic challenges.

    • Studied hard to maintain good grades

    • Participated in extracurricular activities like debate club and volunteering

    • Made lifelong friends through dorm life and group projects

    • Balanced social life with academic responsibilities

    • Answered by AI
    Add your answer

Customer Service Representative Interview Questions & Answers

Accenture user image Anonymous

posted on 11 Sep 2024

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Personal details
    • Add your answer
  • Q2. Professional experience
    • Add your answer

Customer Service Representative Interview Questions & Answers

Wipro user image Anonymous

posted on 5 Jun 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
    • Add your answer
  • Q2. Why do you want to join wipro?
    • Add your answer
  • Q3. What do you know about customer service representatives?
  • Ans. 

    Customer service representatives are professionals who interact with customers to provide information, handle complaints, and process orders.

    • Customer service representatives are responsible for addressing customer inquiries and resolving issues.

    • They often work in call centers, retail stores, or online platforms.

    • Good communication skills, patience, and problem-solving abilities are essential for this role.

    • Examples of ta...

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be fluent and clearly Pronounciate your words.

Senior Representative Interview Questions & Answers

Cognizant user image Anonymous

posted on 10 Feb 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Self introduction
    • Add your answer
Round 2 - Aptitude Test 

Versant test which was taken online

Round 3 - Technical 

(1 Question)

  • Q1. A round with the ops manager
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Pathetic experience

Customer Service Representative Interview Questions & Answers

Sutherland Global Services user image Anonymous

posted on 8 Mar 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Sep 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. What's the difference between empathy and sympathy?
    • Add your answer
Round 2 - Behavioral 

(2 Questions)

  • Q1. Tell me about yourself.
    • Add your answer
  • Q2. What's the difference between empathy and sympathy?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus and reassurance and you'll get it.

Customer Support Representative Interview Questions & Answers

Accenture user image Mayuri chikane

posted on 27 Dec 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Versant round through app

Round 3 - HR 

(1 Question)

  • Q1. Hobbies, topic to speak on
    • Add your answer
Round 4 - Case Study 

About previous experience, about projects knowledge

Customer Service Representative Interview Questions & Answers

Wipro user image Anonymous

posted on 29 May 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before May 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. They usually ask open ended questions like describe your routine , your favourite movie, role model etc.
    • Add your answer

Customer Service Representative Interview Questions & Answers

Sutherland Global Services user image Anonymous

posted on 7 Sep 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. If you die today, What would be your regret?
    • Add your answer
  • Q2. If you resign, what would be the reason for it.
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. What is customer service
  • Ans. 

    Customer service is the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

    • It includes being friendly, attentive, and responsive to customer needs.

    • Examples of customer service activities include answering phone calls, responding to emails, and assisting customers in person.

    • Answered by AI
    View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and Honest

Customer Service Representative Interview Questions & Answers

Accenture user image Anonymous

posted on 2 Sep 2021

I applied via LinkedIn and was interviewed in Aug 2021. There were 4 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. About myself
    • Add your answer
  • Q2. Some question elated to my education field
    • Add your answer
  • Q3. Some questions about accenture
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I am little bit shy. I am fresher so I am a little nervous, bt it's ok.
More about working at NTT Data

NTT Data Interview FAQs

How many rounds are there in NTT Data Senior Customer Care Representative interview?
NTT Data interview process usually has 1 rounds. The most common rounds in the NTT Data interview process are HR.

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NTT Data Senior Customer Care Representative Salary
based on 25 salaries
₹2.2 L/yr - ₹3.5 L/yr
16% less than the average Senior Customer Care Representative Salary in India
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