NTT Data IT Help Desk Associate Interview Questions and Answers

Q1. Dns , dhpc, outlook,excel, ms office
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Q2. Outlook configuration process
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Q1. Tell me about your self
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Q1. What is DHCP ?
Ans. 
DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.
• Automatically assigns IP addresses to devices on a network

• Helps in managing and organizing network resources efficiently

• Reduces the need for manual configuration of IP addresses

• Ensures that each device on the network has a unique IP address

• DHCP server leases IP addre
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Q2. What is LAN ?
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LAN stands for Local Area Network, a network that connects computers and devices within a limited area such as a home, office, or building.
• LAN is a network that covers a small geographic area, typically within a single building or campus.

• It allows connected devices to communicate with each other and share resources such as files, printers, and internet access.

• LANs are commonly used in homes, offices, schools, and other...read more
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There was a aptitude test for 1 hr.

Topics : About your hobbies, COVID 19, Fast Food culture, Online education Boon or Bane

Q1. Basics about Computers such as ip address, Task manager, Device Manager, Ram & Rom and some scenario based questions related to service desk / tech support
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Q2. 1. What are the different types of ip address 2. What is Static and Dynamic IP address 3. What is incident management
Ans. 
This question covers IP address types, static and dynamic IP addresses, and incident management.
• Different types of IP addresses include IPv4 and IPv6

• Static IP addresses are manually assigned and do not change, while dynamic IP addresses are assigned by a DHCP server and can change

• Incident management is the process of identifying, analyzing, and resolving IT incidents to minimize their impact on business operations
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Favorite color and the reason

Q1. Itil certification will be good
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Q1. Self introduction
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Q1. Troubleshooting steps for APIPA
Ans. 
APIPA stands for Automatic Private IP Addressing. It is a feature in Windows that allows a computer to automatically assign itself an IP address when a DHCP server is not available.
• Check if the computer has an IP address in the range of 169.254.0.1 to 169.254.255.254

• Verify if the computer is unable to obtain an IP address from a DHCP server

• Ensure that the network cable is properly connected and the DHCP server is funct...read more
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Q1. Diffrence between workgroup and domain
Ans. 
Workgroup is a peer-to-peer network where each computer has its own security settings. Domain is a centralized network managed by a server.
• Workgroup is suitable for small networks with few computers.

• In a workgroup, each computer has its own user accounts and security settings.

• In a domain, user accounts and security settings are managed by a central server.

• Domain is suitable for large networks with many computers.

• Domain...read more
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Q2. How to pat file backup
Ans. 
To pat file backup, use a backup software or manually copy the files to a backup location.
• Use a backup software like Acronis True Image or EaseUS Todo Backup

• Manually copy the files to an external hard drive or cloud storage

• Ensure that the backup location is secure and easily accessible

• Schedule regular backups to avoid data loss
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Q3. What is dns describe dns
Ans. 
DNS stands for Domain Name System. It is a system that translates domain names into IP addresses.
• DNS is like a phonebook for the internet

• It helps to locate websites by translating domain names into IP addresses

• DNS servers store information about domain names and their corresponding IP addresses

• DNS can also be used for email routing and other network services
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