Atos IT Helpdesk Executive Interview Questions and Answers

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Q1. What is networking? Role of IT helpdesk?
Ans. 
Networking is the process of connecting devices to share resources and information. IT helpdesk plays a crucial role in maintaining network infrastructure.
• Networking involves connecting devices to share data and resources

• IT helpdesk ensures smooth functioning of network infrastructure

• Helpdesk troubleshoots network issues and resolves them

• Helpdesk ensures network security and monitors network performance

• Helpdesk assists...read more
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Q1. SWOT analysis and management skills
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Q2. Why do you want to join?
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Q1. Share details of your previous job.
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Q2. Why should we hire you?
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Q3. Why are you looking for a change?
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Q4. What are your salary expectations?
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Q5. What are your strengths and weaknesses?
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Q6. Tell me about yourself.
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Q1. What's BSOD Error?
Ans. 
BSOD Error stands for Blue Screen of Death Error, a common error message displayed on Windows operating systems when a system crash occurs.
• BSOD Error is a stop error message displayed on a blue screen when Windows encounters a critical system error.

• It usually includes an error code and a message indicating the cause of the crash.

• Common causes of BSOD errors include hardware failures, driver issues, and software conflic...read more
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Q2. What's operating system?
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An operating system is a software that manages computer hardware and provides services for computer programs.
• Manages computer hardware resources such as CPU, memory, and storage

• Provides a user interface for interacting with the computer

• Supports running applications and managing files

• Examples include Windows, macOS, Linux, and Android
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Q3. What's no display?
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No display refers to a situation where a computer monitor or screen is not showing any images or information.
• Check if the monitor is properly connected to the computer

• Ensure the monitor is turned on and receiving power

• Try adjusting the brightness and contrast settings on the monitor

• Check if the computer is sending a signal to the monitor

• Restart the computer and monitor to see if the issue resolves
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Q1. Previous Experience and Self introduction
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Q1. Interview with the Manager.
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Q1. Basic Technical interview question regarding laptop and desktops
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Q2. Why we use Ping command
Ans. 
Ping command is used to test the reachability of a host on an IP network.
• Ping command sends ICMP echo request packets to the target host

• It waits for ICMP echo reply packets to confirm the host's availability

• Ping command helps in troubleshooting network connectivity issues

• It can also be used to measure round-trip time between the source and target host
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Q3. Difference between ipv4vand ipv6
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IPv4 uses 32-bit addresses while IPv6 uses 128-bit addresses.
• IPv4 addresses are written in decimal format (e.g. 192.168.1.1) while IPv6 addresses are written in hexadecimal format (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334).

• IPv4 supports around 4.3 billion unique addresses while IPv6 supports an astronomical number of unique addresses.

• IPv4 has a header length of 20 bytes while IPv6 has a fixed header length of 40 by...read more
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Q4. Outlook file corrupted or not opening
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Q1. Salary and other elated
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Medium level questions

To improve communication skills

Q1. As a experience what you have done in your previous company tell me about your roles and responsibilities
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Q1. What is VPN and why it is used for
Ans. 
VPN stands for Virtual Private Network. It is used to create a secure connection over the internet, allowing users to access private networks remotely.
• VPN encrypts data to ensure privacy and security

• It allows users to access restricted websites or content

• VPN can be used to bypass geo-restrictions and access region-locked content

• It is commonly used by remote workers to securely connect to their company's network
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Q2. BSOD Blue and black screen of depth
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Q1. Tell us about yourself
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Q2. Tell us about the story of a recently watched movie
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