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Prometric Testing IT Helpdesk Executive Interview Questions, Process, and Tips

Updated 11 May 2023

Prometric Testing IT Helpdesk Executive Interview Experiences

1 interview found

IT Helpdesk Executive Interview Questions & Answers

Anonymous

posted on 11 May 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed before May 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.

View all tips

Round 2 - HR

(2 Questions)

Q1. Tell about your past experience

Add your answer

Q2. Random questions related to career for checking the communication

Add your answer

Round 3 - Technical

(6 Questions)

Q1. What is the work of ping command

Ans.

Ping command is used to test the reachability of a host on an IP network.

Ping sends ICMP echo request packets to the target host
It waits for the host to respond with an ICMP echo reply
Ping measures the round-trip time for the packets to reach the host and come back
It can also show packet loss and network latency

Answered by AI

Add your answer

Q2. If internet goes down what you will check first

Ans.

I would check the network connection, router settings, and contact the internet service provider.

Check network connection on the device
Verify router settings and restart if necessary
Contact internet service provider for outage information

Answered by AI

Add your answer

Q3. What is the port number of DNS, DHCP, active directory

Ans.

DNS - 53, DHCP - 67/68, Active Directory - 389

DNS port number is 53
DHCP port numbers are 67 and 68
Active Directory port number is 389

Answered by AI

Add your answer

Q4. In which technology you are best

Ans.

I am best in troubleshooting hardware and software issues, network configurations, and providing technical support to end users.

Troubleshooting hardware and software issues
Network configurations
Providing technical support to end users

Answered by AI

Add your answer

Q5. What you will do if domain controller goes down

Ans.

I will troubleshoot the issue, check for backups, and work on restoring the domain controller.

Troubleshoot the issue to identify the root cause
Check for backups and restore if available
Work on restoring the domain controller to bring it back online

Answered by AI

Add your answer

Q6. How you will do the housekeeping of server

Ans.

Housekeeping of servers involves regular maintenance tasks to ensure optimal performance and security.

Regularly update software and firmware to patch security vulnerabilities
Monitor server performance and address any issues promptly
Clean up unnecessary files and logs to free up disk space
Implement backup and disaster recovery plans to prevent data loss
Document server configurations and changes for future reference

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Give the answers with good communication

Skills evaluated in this interview

Top trending discussions

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Salary Discussions, Hike & Promotions

an architect

Help me choose New Regime or Old Regime for my salary revision

Hi I am working as a full stack Architect (14 yeo) and Following is my CTC. Please help me calculate in hand salary and choose New or OLD regime. I have been doing Old regime till last year with a salary of 48 CTC. Now post revision it increased to 56L CTC effective March 1st. My PF alone will cover 80C Also have additional 50000 contribution in NPS My HRA is around 25K per month (300000) Health insurance for family 28000 Mom's medical expense 30000 (No personal (Have medical complications) or corporate insurance unfortunately) I have a home loan however its under construction, so not eligible yet for tax benefits

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Interview questions from similar companies

IT Helpdesk Executive Interview Questions & Answers

Wipro

posted on 7 Mar 2022

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - Group Discussion

Current topic

Round 3 - Technical

(1 Question)

Q1. What is networking? Role of IT helpdesk?

Ans.

Networking is the process of connecting devices to share resources and information. IT helpdesk plays a crucial role in maintaining network infrastructure.

Networking involves connecting devices to share data and resources
IT helpdesk ensures smooth functioning of network infrastructure
Helpdesk troubleshoots network issues and resolves them
Helpdesk ensures network security and monitors network performance
Helpdesk assists...

Answered by AI

Add your answer

Round 4 - One-on-one

(2 Questions)

Q1. SWOT analysis and management skills

Add your answer

Q2. Why do you want to join?

Add your answer

Round 5 - HR

(6 Questions)

Q1. Share details of your previous job.

Add your answer

Q2. Why should we hire you?

Add your answer

Q3. Why are you looking for a change?

Add your answer

Q4. What are your salary expectations?

Add your answer

Q5. What are your strengths and weaknesses?

Add your answer

Q6. Tell me about yourself.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be positive, confident but not try to be over confident.

Skills evaluated in this interview

Senior Associate Interview Questions & Answers

Wipro

Anonymous

posted on 29 Apr 2021

I applied via Walk-in and was interviewed before Apr 2020. There were 5 interview rounds.

Interview Questionnaire

1 Question

Q1. What is Excel what is vlookup what is your strength and weakness

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest and bold

Software Engineer Interview Questions & Answers

Wipro

Anonymous

posted on 16 Sep 2021

I was interviewed before Sep 2020.

Round 1 - Coding Test

(1 Question)

Round duration - 140 minutes
Round difficulty - Medium

Test timing was at 2:00 pm , it was conducted in a college and the environment was good for the test. Camera was a primary part of test, so no suspicious activity.

Q1.

Sum of Two Numbers Represented as Arrays

Given two numbers in the form of two arrays where each element of the array represents a digit, calculate the sum of these two numbers and return this sum as an ar...

Ans.

Given two numbers represented as arrays, calculate their sum and return the result as an array.

Iterate through the arrays from right to left, adding digits and carrying over if necessary
Handle cases where one array is longer than the other by considering the remaining digits
Ensure the final sum array does not have any leading zeros

Answered by AI

Add your answer

Round 2 - Face to Face

Round duration - 20 minutes
Round difficulty - Easy

The round was conducted at around 12 p.m. I was called at the college location and then it was conducted. The interviewer was quite polite and frank.

Round 3 - HR

Round duration - 8 minutes
Round difficulty - Easy

This round was conducted right after finishing and clearing the technical round at the same place and on the same day.

Interview Preparation Tips

Eligibility criteriaAbove 60 %Wipro Limited interview preparation:Topics to prepare for the interview - OOPS, Data Structures, Database Concepts, Coding problemsTime required to prepare for the interview - 2-3 monthsInterview preparation tips for other job seekers

Tip 1 : Practice atleast 2-3 Coding problems daily so your logic building becomes stronger.
Tip 2 : Exercise problems based on OOPS concepts and others too.
Tip 3 : If you can have your own project built, then it's the major point and will act as a plus point.

Application resume tips for other job seekers

Tip 1 : Your resume should be in standard form, short and simple will be more effective.
Tip 2 : Whatever you have learned, you need to mention it in your resume as that will be your primary source of selection and having project on your resume is important.

Final outcome of the interviewSelected

Skills evaluated in this interview

Associate Interview Questions & Answers

Cognizant

Anonymous

posted on 2 Sep 2021

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire

3 Questions

Q1. 1. Why do you want to change?

Add your answer

Q2. 2. What is your goal?

Add your answer

Q3. 3. Critical project you have handled?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always be yourself and provide short and to the point answer

Interview preparation tips for other job seekers - JUST BE YOURSELF

Prometric Testing Interview FAQs

How many rounds are there in Prometric Testing IT Helpdesk Executive interview?

Prometric Testing interview process usually has 3 rounds. The most common rounds in the Prometric Testing interview process are Resume Shortlist, HR and Technical.

What are the top questions asked in Prometric Testing IT Helpdesk Executive interview?

Some of the top questions asked at the Prometric Testing IT Helpdesk Executive interview -

What is the port number of DNS, DHCP, active direct...read more
If internet goes down what you will check fi...read more
What you will do if domain controller goes d...read more

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