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NSB Bpo Solutions

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2.8

based on 609 Reviews

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NSB Bpo Solutions Process Trainer Interview Questions and Answers for Experienced

Updated 29 Sep 2024

NSB Bpo Solutions Process Trainer Interview Experiences for Experienced

1 interview found

Process Trainer Interview Questions & Answers

user image Md Fayez Arbab

posted on 29 Sep 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Sep 2023. There was 1 interview round.

Round 1 - HR 

(5 Questions)

  • Q1. Versant test for ecommerce
    • Add your answer
  • Q2. Self Introduction
    • Add your answer
  • Q3. Professional experience review
    • Add your answer
  • Q4. Salary Expectations
    • Add your answer
  • Q5. Client Round over video call
    • Add your answer

Interview Preparation Tips

Topics to prepare for NSB Bpo Solutions Process Trainer interview:
  • Tna
  • TNI
  • Refresher Efficacy calculation
  • KPI'S of Trainer
  • Salary expectations
Interview preparation tips for other job seekers - Be confident . Know your Kpis well . Prepare about job role in advance

Top trending discussions

View All
Career Growth
2w
a quality analyst
Looking for at least 7 lakhs per annum
Let me start with this. I have done a hotel management course and got placed at IGI airport as a Guest service officer (Front office) where I was getting just 17k per month and after 9 months i resigned. Then I got the opportunity at one of the BPO- ienergizer as an executive agent and my initial salary was 26k per month. I thought it was a good hike and i joined this bpo. Now it's been almost 5 years of experience and now I am a quality analyst where I am getting 40k per month. Now I am not satisfied with my job it's kinda boring. My interests are more into the finance sector and I don't know what should be the best path where I can get 12 lakhs per annum within 1-2 year. I am ready for anything like improving my skill set and all. I don't know how to approach other companies with my current skill set as there are some companies when they see that guy is working in the bpo sector they just reject my cv. PLEASE SUGGEST ME WHAT SHOULD BE BEST APPROACH FROM HERE.
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Interview questions from similar companies

Process Trainer Interview Questions & Answers

Globiva user image Anonymous

posted on 21 Sep 2021

I applied via Referral and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. How many years experience you have?
    • Add your answer
  • Q2. Why Trainer Profile?
    • Add your answer
  • Q3. What was your KRA, Throughput, FPA and how u calculate them?
  • Ans. 

    KRA, Throughput, and FPA are performance metrics used in process training.

    • KRA (Key Result Area) is a metric used to measure an employee's performance in achieving specific goals.

    • Throughput is the rate at which a process produces its output.

    • FPA (Function Point Analysis) is a method used to measure the size and complexity of a software system.

    • KRA can be calculated by setting specific goals and measuring the employee's pr...

    • Answered by AI
    Add your answer
  • Q4. How you gonna help the process to enhance
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while sharing but learning during experience wrong English can be corrected but your confidence is something which help u to reach your goal.

Process Trainer Interview Questions & Answers

IntouchCX user image Anonymous

posted on 12 Jul 2022

Interview experience
4
Good
Difficulty level
Hard
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Oct 2022. There were 2 interview rounds.

Round 1 - Aptitude Test 

General English, grammar, scenario based write up

Round 2 - One-on-one 

(1 Question)

  • Q1. Presentation Round with Managers
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Read the JD carefully. Be clear with your answer. Try to answer questions logically and try to answer keeping in mind how will you contribute and do things differently.

Process Trainer Interview Questions & Answers

Alorica user image Anonymous

posted on 6 Jun 2023

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jun 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Why you left your previous company?
    • Add your answer
  • Q2. What are 7 adult learning principles.
  • Ans. 

    Adult learning principles are key concepts that guide the design and delivery of effective training programs for adult learners.

    • Adults need to know why they are learning something before they invest time and effort.

    • Adults bring life experiences and knowledge to learning experiences.

    • Adults are more motivated to learn when they see the relevance of the content to their goals.

    • Adults prefer self-directed learning and want ...

    • Answered by AI
    Add your answer
Round 3 - Aptitude Test 

Basis logic and English

Round 4 - HR 

(1 Question)

  • Q1. Salary discussion
    • Add your answer

Process Trainer Interview Questions & Answers

AM Infoweb user image Anonymous

posted on 21 Feb 2025

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Feb 2024.

Round 1 - Aptitude Test 

Basic Apptitiude question on Maths and Grammer.

Round 2 - HR 

(2 Questions)

  • Q1. Tell me something about yourself
    • Add your answer
  • Q2. Strength and Weaknesses and about previous experience
    • Add your answer

Customer Care Executive Interview Questions & Answers

Bpo Convergence user image Anonymous

posted on 10 May 2021

Interview Questionnaire 

1 Question

  • Q1. Tell me Something about your self and your family
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Speak your answer well confident.... that's it!

Customer Care Executive Interview Questions & Answers

Bpo Convergence user image Anonymous

posted on 2 May 2021

Interview Questionnaire 

2 Questions

  • Q1. About ur self
    • Add your answer
  • Q2. Work experience
    • Add your answer

Customer Care Executive Interview Questions & Answers

Etech Global Services user image Anonymous

posted on 6 Apr 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a customer care executive with excellent communication skills and a passion for helping others.

    • I have over 5 years of experience in customer service roles, where I have honed my problem-solving and interpersonal skills.

    • I am skilled in handling customer inquiries, resolving complaints, and providing exceptional service.

    • I have a proven track record of maintaining high customer satisfaction ratings and exceeding perf...

    • Answered by AI
    Add your answer
  • Q2. Work experience last job done
  • Ans. 

    I worked as a customer care executive at XYZ company for 2 years.

    • Handled customer inquiries and complaints via phone, email, and chat

    • Provided product information and resolved customer issues

    • Maintained accurate records of customer interactions and transactions

    • Collaborated with other departments to ensure customer satisfaction

    • Received positive feedback from customers for excellent service

    • Answered by AI
    Add your answer
Round 3 - Assignment 

Grammer test and hearing test writing test for international proceds

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and also need good grammer for the selection

Customer Care Executive Interview Questions & Answers

IntouchCX user image Rrrbaahubali

posted on 15 May 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself?
    • Add your answer
  • Q2. Tell me about your previous company experience?
    • Add your answer

Customer Support Executive Interview Questions & Answers

IntouchCX user image Anonymous

posted on 4 Jun 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Respond to a particular scenario where the customer is dissatisfied and we are trying to make it right
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - They are really looking at grammar and communication. Confidence is the key!
More about working at NSB Bpo Solutions

NSB Bpo Solutions Interview FAQs

How many rounds are there in NSB Bpo Solutions Process Trainer interview for experienced candidates?
NSB Bpo Solutions interview process for experienced candidates usually has 1 rounds. The most common rounds in the NSB Bpo Solutions interview process for experienced candidates are HR.
How to prepare for NSB Bpo Solutions Process Trainer interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at NSB Bpo Solutions. The most common topics and skills that interviewers at NSB Bpo Solutions expect are Training Delivery, Customer Service Training, Lightning, Process Training and Product Training.
What are the top questions asked in NSB Bpo Solutions Process Trainer interview for experienced candidates?

Some of the top questions asked at the NSB Bpo Solutions Process Trainer interview for experienced candidates -

  1. Client Round over video c...read more
  2. Versant test for ecomme...read more

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NSB Bpo Solutions Process Trainer Interview Process for Experienced

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NSB Bpo Solutions Process Trainer Salary
based on 5 salaries
₹2.8 L/yr - ₹4.5 L/yr
8% less than the average Process Trainer Salary in India
View more details

NSB Bpo Solutions Process Trainer Reviews and Ratings

based on 2 reviews

1.8/5

Rating in categories

2.5

Skill development

2.1

Work-life balance

1.8

Salary

2.5

Job security

2.1

Company culture

2.1

Promotions

2.5

Work satisfaction

Explore 2 Reviews and Ratings
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