NR Technoserve Desktop Support Engineer Interview Questions and Answers

Q1. Related Work Experience
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Q1. DNS, DHCP, OSI Model Networking & SCCM patching management ITIL
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Q2. Dora process, Active Directory and domain controller
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Q1. Technical and communication skills
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Medium to hard question.

One is easy problem another one medium problem.

Q1. Tell me about your self.
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Q2. What is your project.
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Q3. What is your stregth.
Ans. 
My strength lies in my ability to troubleshoot technical issues efficiently and effectively.
• Strong problem-solving skills

• Excellent communication skills

• Ability to work well under pressure

• Attention to detail

• Experience with various operating systems and software applications
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Q1. Sla,customer support ,azure,active directory
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Q1. My interview not Complete
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Q2. Remote tools networking uses
Ans. 
Remote tools used in networking include TeamViewer, AnyDesk, and Remote Desktop Connection.
• TeamViewer

• AnyDesk

• Remote Desktop Connection
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There was a aptitude test for 1 hr.

Q1. What is bsod? What is networking? What is pst and ost fills? How using ost pst fills? What is out look? Some off questions etc
Ans. 
BSOD stands for Blue Screen of Death, a Windows error screen displayed when a system encounters a critical error. Networking refers to the practice of connecting computers and other devices to share resources. PST and OST files are used in Microsoft Outlook to store email data. Outlook is an email client developed by Microsoft.
• BSOD is a Windows error screen that appears when a critical system error occurs.

• Networking in...read more
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Q2. What is printer?
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A printer is a device that produces text or graphics on paper or other media.
• Printers can be connected to computers or networks to produce physical copies of digital documents.

• There are different types of printers such as inkjet, laser, and dot matrix printers.

• Printers can be used for printing documents, photos, labels, and more.

• Common printer manufacturers include HP, Canon, Epson, and Brother.
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Hardware and networking problem

Q1. Application related problems
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Q2. How to resolved Os installation problem
Ans. 
To resolve OS installation problems, check hardware compatibility, ensure proper boot order, and troubleshoot installation media.
• Check hardware compatibility with the OS being installed

• Ensure proper boot order in BIOS settings

• Troubleshoot installation media, such as checking for scratches or creating a new bootable USB

• Check for any error messages during installation and troubleshoot accordingly
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Q3. Windows update, internet connection problem, data recovery
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Q4. How to rectify data recovery, dual monitor connection
Ans. 
To rectify data recovery, dual monitor connection, check cables, update drivers, and use data recovery software.
• Check cables and connections for dual monitor setup

• Update drivers for graphics card and monitor

• Use data recovery software to recover lost data

• Ensure proper backup procedures are in place to prevent data loss
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Q1. Self introduction
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Q1. Troubleshooting steps for APIPA
Ans. 
APIPA stands for Automatic Private IP Addressing. It is a feature in Windows that allows a computer to automatically assign itself an IP address when a DHCP server is not available.
• Check if the computer has an IP address in the range of 169.254.0.1 to 169.254.255.254

• Verify if the computer is unable to obtain an IP address from a DHCP server

• Ensure that the network cable is properly connected and the DHCP server is funct...read more
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