NR Technoserve Desktop Support Engineer L1 and L2 Interview Questions, Process, and Tips

For that job discussion

Q1. Salary details for that job
Add your answer
Q2. Ex: In our laptop charger is connected and power is coming the laptop is not booting what can you do?
Add your answer
Q3. My system having over heating issue can you check?
Add your answer

Q1. What are the hardware components
Ans. 
Hardware components are physical parts of a computer system that enable it to function.
• Motherboard: main circuit board that connects all components

• CPU: central processing unit, performs calculations and executes instructions

• RAM: random access memory, stores data temporarily for quick access

• Hard Drive: stores permanent data like operating system and files

• Graphics Card: processes and renders images and videos

• Power Supply...read more
Answered by AI
Add your answer

Diploma in computer engineering

Check my self confidence

Q1. What is difference between share printer and network printer?
Ans. 
A shared printer is connected to a single computer and shared over a network, while a network printer is directly connected to the network.
• Shared printer is connected to a single computer and shared over a network

• Network printer is directly connected to the network

• Shared printer requires the host computer to be turned on for printing

• Network printer can be accessed by multiple users without relying on a single computer
Answered by AI
View 1 more answer
Q2. What is technical issues on desktop support engineer?
Ans. 
Technical issues on desktop support engineer involve troubleshooting hardware and software problems on desktop computers.
• Troubleshooting hardware issues such as faulty components, connectivity problems, and hardware failures

• Resolving software issues like operating system errors, application crashes, and driver conflicts

• Providing support for network connectivity issues, printer problems, and peripheral device malfunctio
Answered by AI
Add your answer
Q3. Is system is restart multiple times what was the issue?
Ans. 
The issue could be due to a hardware problem, software conflict, or a corrupt system file.
• Check for any recent software installations or updates that may have caused conflicts

• Look for any hardware issues such as overheating or faulty components

• Check system logs for any error messages that may indicate a corrupt system file

• Consider running diagnostic tests to identify the root cause of the restarts
Answered by AI
Add your answer
Q4. What is Dora process?
Ans. 
DORA process stands for Discover, Observe, Rationalize, and Automate. It is a methodology used in IT operations for improving efficiency.
• Discover: Identify the current state of IT operations

• Observe: Monitor and analyze the performance and issues

• Rationalize: Evaluate and prioritize improvements

• Automate: Implement automation to streamline processes
Answered by AI
Add your answer
Q5. What is the latest OS?
Ans. 
The latest OS is Windows 11, released by Microsoft in October 2021.
• Windows 11 is the latest operating system released by Microsoft

• It was officially released in October 2021

• Windows 11 comes with new features like a redesigned Start menu and Taskbar
Answered by AI
Add your answer