NR Technoserve Desktop Support Engineer L1 and L2 Interview Questions, Process, and Tips

Q1. Domain related queries
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Q1. Data centre related questions
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Q1. Sla,customer support ,azure,active directory
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Q1. Tell me about ur self
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Q2. How are u doing
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Q1. Role of deskstop support engineer
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Desktop Support Engineers provide technical assistance to users, troubleshoot issues, and maintain computer systems.
• Provide technical assistance to users for hardware and software issues

• Troubleshoot and resolve technical problems with desktop computers, laptops, printers, and other peripherals

• Install, configure, and update software applications and operating systems

• Maintain and update computer systems to ensure optimal...read more
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Q2. How fast is a bus?
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The speed of a bus can vary depending on the type of bus, road conditions, and traffic.
• The speed of a city bus is typically around 20-30 miles per hour.

• A school bus usually travels at speeds of 40-50 miles per hour.

• Long-distance buses like Greyhound can reach speeds of 60-70 miles per hour.

• Buses in Europe may travel faster due to higher speed limits on highways.
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Q3. What exactly is a blue screen death
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A blue screen of death (BSoD) is a stop error screen that appears when a system encounters a critical error that it cannot recover from.
• Occurs when the operating system encounters a critical error and is unable to recover

• Also known as a stop error or BSoD

• Usually displays a blue screen with error codes and information about the error

• Requires a system restart to resolve the issue
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Q4. What is DNS(domain naming service)?
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DNS is a system that translates domain names to IP addresses, allowing users to access websites using human-readable names.
• DNS resolves domain names to IP addresses

• It helps users access websites using human-readable names

• DNS servers store records of domain names and their corresponding IP addresses

• DNS operates as a hierarchical system with multiple levels of authority

• Examples: translating 'www.google.com' to '172.217.3
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Q5. What is type of connection?
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A type of connection refers to the method used to establish communication between devices or systems.
• There are various types of connections such as wired (Ethernet, USB) and wireless (Wi-Fi, Bluetooth)

• Connections can also be categorized as point-to-point or multipoint

• Examples include HDMI for video/audio, RJ45 for Ethernet, and USB for data transfer
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Q6. Can you explain active directory?
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Active Directory is a directory service developed by Microsoft for Windows domain networks.
• Centralized database for managing network resources

• Stores information about users, computers, and other network objects

• Allows for authentication and authorization of users

• Enables administrators to assign policies, deploy software, and apply updates

• Supports hierarchical structure with domains, trees, and forests
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Q1. What is bsod? What is networking? What is pst and ost fills? How using ost pst fills? What is out look? Some off questions etc
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BSOD stands for Blue Screen of Death, a Windows error screen displayed when a system encounters a critical error. Networking refers to the practice of connecting computers and other devices to share resources. PST and OST files are used in Microsoft Outlook to store email data. Outlook is an email client developed by Microsoft.
• BSOD is a Windows error screen that appears when a critical system error occurs.

• Networking in...read more
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Q2. What is printer?
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A printer is a device that produces text or graphics on paper or other media.
• Printers can be connected to computers or networks to produce physical copies of digital documents.

• There are different types of printers such as inkjet, laser, and dot matrix printers.

• Printers can be used for printing documents, photos, labels, and more.

• Common printer manufacturers include HP, Canon, Epson, and Brother.
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Q1. What is ram and what eeprom
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RAM is a volatile memory used for temporary storage while EEPROM is a non-volatile memory used for permanent storage.
• RAM stands for Random Access Memory and is used for temporary storage of data and instructions while the computer is running.

• EEPROM stands for Electrically Erasable Programmable Read-Only Memory and is used for permanent storage of data that needs to be retained even when the power is turned off.

• RAM is v...read more
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Q2. How to resolve the system slow issue
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To resolve system slow issue, check for malware, clear cache, update drivers, and increase RAM.
• Scan for malware and viruses using antivirus software

• Clear cache and temporary files

• Update drivers for hardware components

• Increase RAM if possible

• Disable unnecessary startup programs

• Defragment hard drive

• Check for overheating and clean the system if necessary
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Q3. What is the full form vga cabel
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VGA stands for Video Graphics Array.
• VGA is a standard video connection used to connect a computer to a monitor or display.

• It is an analog video signal that carries red, green, and blue color information.

• VGA cables have 15 pins and are commonly used for older computer systems.

• VGA cables are gradually being replaced by digital connections like HDMI and DisplayPort.
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Q4. What is the cmos full form
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CMOS stands for Complementary Metal-Oxide-Semiconductor.
• CMOS is a type of semiconductor technology used in microprocessors, microcontrollers, and other digital logic circuits.

• It is known for its low power consumption and high noise immunity.

• CMOS is commonly used in devices such as computers, smartphones, and digital cameras.

• The CMOS battery on a computer motherboard is responsible for maintaining the system clock and o...read more
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Q5. CMOS is complementary semi conductor
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CMOS is a type of semiconductor technology.
• CMOS stands for Complementary Metal-Oxide-Semiconductor.

• It is widely used in digital circuits and microprocessors.

• It consumes very low power and generates less heat compared to other technologies.

• Examples of CMOS-based devices include smartphones, laptops, and digital cameras.
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Q6. What is bios Basic input out system
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BIOS stands for Basic Input/Output System. It is a firmware that initializes hardware components during boot-up and provides a runtime interface for operating systems.
• BIOS is responsible for performing a Power-On Self Test (POST) to check if all hardware components are functioning properly.

• It provides a runtime interface for the operating system to communicate with the hardware components.

• BIOS settings can be accessed ...read more
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Q7. Basic input outputs system
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Q8. What is the cpu c
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CPU stands for Central Processing Unit, which is the primary component of a computer that performs most of the processing.
• CPU is also known as the brain of the computer

• It is responsible for executing instructions and performing calculations

• CPU speed is measured in GHz

• Examples of popular CPU brands include Intel and AMD
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Q9. Central processing unit
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Q1. Desktop support engineer
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Q2. Server support engineer
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Q3. Network support engineer
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Q4. Hardware support engineer
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Q5. Windows os full information
Ans. 
Windows OS is a popular operating system developed by Microsoft.
• Windows OS is available in different versions such as Windows 7, 8, 10, etc.

• It has a graphical user interface (GUI) and supports multitasking.

• Windows OS supports various file systems such as NTFS, FAT32, exFAT, etc.

• It comes with built-in applications such as Microsoft Office, Internet Explorer, Windows Media Player, etc.

• Windows OS can be customized with th...read more
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Q6. Linux and Ubuntu full information
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Q7. Ubuntu configuration
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Q1. Knowledge of ms office
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Q2. Knowledge of installation software
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Q3. Knowledge of outlook configuration
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Q4. Knowledge of Mai configuration
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Q5. Knowledge of server configuration
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Q6. Knowledge of add printer
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Q7. Knowledge of connect printer
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Q1. Tell me about your self?
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Q2. What is outlook?, how to configure outlook?
Ans. 
Outlook is a personal information manager from Microsoft used for email, calendar, contacts, and tasks.
• Open Outlook and click on File > Add Account

• Enter your email address and password

• Follow the prompts to complete the setup

• Configure server settings if necessary

• Test the account to ensure it is working properly
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Q1. What is DHCP AND DNS?
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DHCP assigns IP addresses to devices on a network. DNS translates domain names to IP addresses.
• DHCP stands for Dynamic Host Configuration Protocol

• It automatically assigns IP addresses to devices on a network

• DNS stands for Domain Name System

• It translates domain names to IP addresses

• DNS is used to access websites and other resources on the internet
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Q2. Diffrence between router and switch? Differnce between TCP AND UDP? what is port no. Of SMTP AND POP3? What is Printer? How to add new printer? What is BSOD? HOW to fix it? How to take backup of data ...read more
Ans. 
Questions related to networking and technical support.
• Router connects multiple networks and switches connect devices within a network.

• TCP is a connection-oriented protocol while UDP is connectionless.

• SMTP uses port number 25 and POP3 uses port number 110.

• Printer is a device that produces a hard copy of digital documents.

• To add a new printer, go to Control Panel > Devices and Printers > Add a Printer.

• BSOD (Blue Screen o...read more
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Q3. What is APIPA? WHAT IS SUBNETMASK? DIFFERENCE BETWEEB IPv4 and IPv6. How many types of os installation? What is BIOS AND what is use of CMOS BATTARY? WHST IS HDD and how many types of HDD? How to sho...read more
Ans. 
A set of technical questions related to desktop support engineering.
• APIPA is Automatic Private IP Addressing used when DHCP server is not available.

• Subnet mask is used to divide an IP address into network and host portions.

• IPv4 uses 32-bit addresses while IPv6 uses 128-bit addresses.

• There are two types of OS installation: clean installation and upgrade installation.

• BIOS is a firmware that initializes hardware during bo...read more
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1) I have one laptop and network is not working in this laptop. How to fix it?
2) I have one desktop and display is not coming then how to troubleshoot it?
3) I have one laptop and power is not coming in this laptop then how to troubleshoot it?

Q1. Salary discussion and acceptation
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Q2. And then release offer latter
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