Mphasis BPO 1 Interview Questions and Answers

Q1. Asking questions
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Q2. Introduce yourself
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Q1. Normal introduction from the interviewee
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Q2. 1. Brief introduction 2. Qualifications 3. Family background 4. Why do you want to join bpo? 5. Why do you think we should hire you?
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Q3. 1. Why you have interest in private sector?
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Q4. 1. If done bcom, bsc, bca-- why didn't you chose to go in that particular sector
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Q5. Are you okay with night shifts?
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Easy questions -- reasoning
Writing a paragraph on given topic

Q1. Your introduction in the starting
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Q2. Your interest, where do you live
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Q3. Are you comfortable with night shifts
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Q4. HR will give a passage to read and then you have to make him/her understand the conclusion of that paragraph
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Q1. Tell me about yourself
Ans. 
I am a dedicated and detail-oriented professional with experience in customer service and problem-solving skills.
• Customer service experience in a call center setting

• Strong communication skills

• Ability to multitask and prioritize tasks effectively

• Experience in resolving customer complaints and issues

• Proficient in using CRM software and Microsoft Office applications
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Q2. Tell me about your college life
Ans. 
I was actively involved in various extracurricular activities and maintained a good balance between academics and personal growth.
• Participated in college sports teams and cultural events

• Held leadership positions in student organizations

• Maintained a high GPA while pursuing internships and part-time jobs
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Social media advantage disadvantage

Q1. Tell about your family background
Ans. 
I come from a close-knit family with parents who have always supported and encouraged me.
• Parents have always been supportive

• Close-knit family

• Encouraging environment
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Q2. Tell about your previous work experience,what work doing
Ans. 
I have 2 years of experience working as a BPO Associate at XYZ company. I handled customer inquiries, resolved issues, and processed orders.
• Worked as a BPO Associate at XYZ company for 2 years

• Handled customer inquiries and resolved issues

• Processed orders and maintained customer satisfaction

• Utilized CRM software to track customer interactions
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Q1. That is assessment one is voice
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Q2. Mail chat that is non voice process
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Q1. Personal information
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Q2. Background , Rotational shifts Hobbies
Ans. Family background, Night and Day shift, my hobbies
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Discuss topic on your own and speak for 5mins

Q1. Self introduction
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Q2. Strength and weakness
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Q1. What is ur fvorite movie and explain the storyline
Ans. 
My favorite movie is The Shawshank Redemption, a story of hope, friendship, and redemption in the face of adversity.
• The movie follows the journey of Andy Dufresne, a banker who is wrongly convicted of murder and sent to Shawshank State Penitentiary.

• Andy forms a close friendship with fellow inmate Red, and together they navigate the challenges of prison life.

• The film explores themes of hope, resilience, and the power of...read more
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