Merchserve Global Customer Support Executive Interview Questions and Answers

Q1. Tell me about your self?
Ans. 
I am a dedicated and empathetic customer support executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer support roles

• I am skilled in handling customer inquiries and providing solutions in a timely manner

• I have a strong ability to empathize with customers and understand their needs

• I am proficient in using CRM systems and other customer support tools

• I have receiv...read more
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Q2. What is customer support?
Ans. 
Customer support is the assistance and guidance provided to customers before, during, and after they purchase a product or service.
• Customer support involves addressing customer inquiries, issues, and complaints.

• It includes providing information about products or services, troubleshooting technical problems, and offering solutions.

• Customer support can be provided through various channels such as phone, email, live chat,...read more
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Q3. How do you handle an arguing customer?
Ans. 
Stay calm, listen actively, empathize, offer solutions, seek help if needed.
• Remain calm and composed

• Listen actively to understand their concerns

• Empathize with their situation

• Offer solutions or alternatives

• Seek help from a supervisor if necessary
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Q4. How do you respond if you don't know the answer to a customers question?
Ans. 
I would apologize for not knowing the answer, assure the customer I will find out, and then research the solution.
• Apologize for not knowing the answer

• Assure the customer that you will find out the solution

• Research the answer and follow up with the customer
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Q5. What is customer satisfaction?what are the qualities of customer support executive?
Ans. 
Customer satisfaction is the measure of how products or services provided by a company meet or surpass customer expectations.
• Customer satisfaction is achieved when customers' needs and expectations are met or exceeded.

• It involves providing excellent customer service, resolving issues promptly, and building strong relationships with customers.

• Qualities of a customer support executive include good communication skills, e...read more
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Q1. Tell me about your self?
Ans. 
I am a dedicated and empathetic customer support executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer support roles

• I am skilled in handling customer inquiries and providing solutions in a timely manner

• I have a strong ability to empathize with customers and understand their needs

• I am proficient in using CRM systems and other customer support tools

• I have receiv...read more
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Q2. What is your strengths and weaknesses?
Ans. 
My strength is my ability to empathize with customers and provide effective solutions. My weakness is that I can sometimes be too detail-oriented.
• Strength: Empathy and effective problem-solving skills

• Weakness: Being overly detail-oriented

• Example: I once spent too much time trying to perfect a customer's issue instead of moving on to the next task.
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Q3. Why do you need a job?
Ans. 
I need a job to support myself financially and to gain valuable experience in customer support.
• To support myself financially

• To gain valuable experience in customer support

• To contribute to a team and help customers with their needs
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Q4. Why should we hire you?
Ans. 
I have a strong background in customer service, excellent communication skills, and a passion for helping customers.
• I have X years of experience in customer support roles

• I am highly skilled in resolving customer issues and providing exceptional service

• I have received positive feedback from previous customers for my professionalism and efficiency

• I am a quick learner and can adapt to new technologies and processes easily
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Q5. Why do you want to join in our organisation?
Ans. 
I am impressed by your company's reputation for excellent customer service and I believe my skills align well with the role.
• Impressed by company's reputation for excellent customer service

• Believe my skills align well with the role
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It was a versant round from Pearson.

Q1. Manager asked basic questions related to CV. explained the job profile. checked the communication and stability.
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Q1. Basic salary expectations
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General knowledge and aptitude question

Q1. Introduce your self?
Ans. 
I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer support roles

• Skilled in resolving customer complaints and issues in a timely manner

• Excellent communication and problem-solving skills

• Proficient in using CRM systems and ticketing platforms

• Received multiple awards for outstanding custom
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Q2. Tell me about your memorable day.
Ans. 
My memorable day was when I went on a spontaneous road trip with my friends to a beautiful beach town.
• Woke up early and decided to go on a road trip

• Enjoyed the scenic drive with good music and snacks

• Reached the beach town and spent the day relaxing on the beach and exploring the town

• Had a delicious seafood dinner at a local restaurant

• Watched the sunset over the ocean before heading back home
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Q1. Explaine about E-Commerce?
Ans. 
E-commerce refers to buying and selling goods or services over the internet.
• Online transactions

• Digital payment methods

• Virtual storefronts

• Order fulfillment and delivery

• Customer support and feedback

• Examples: Amazon, eBay, Shopify
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Q2. Are you comfortable in night shift?
Ans. 
Yes, I am comfortable working in night shifts as I have prior experience and can adjust my schedule accordingly.
• I have previous experience working night shifts and have adjusted my schedule accordingly.

• I am a night owl and tend to be more productive during late hours.

• I understand the importance of providing support round the clock and am willing to work in night shifts.

• I have no issues with the night shift timings and
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Q1. Finally salary which we need
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Q2. Why I need to do this job
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Q3. Which Graduation I was did
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Q4. They was did the questions about my family, health issue
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It was bad, its terrible company

Q1. Worst company and worst HR
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Q1. Most fake company and fake, horrible interview experience
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Most third class job

Q1. Waste of time, horrible
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That was easy but I don't remember.

Q1. Tell me about your career journey
Ans. 
I started my career in customer support at a tech startup, where I honed my communication skills and problem-solving abilities.
• Started career in customer support at tech startup

• Developed strong communication skills

• Enhanced problem-solving abilities

• Progressed to Customer Support Executive role at current company
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Q2. Why you want to switch your previous company?
Ans. 
Seeking new challenges and growth opportunities.
• Desire for career advancement

• Looking for a more challenging role

• Seeking better work-life balance

• Company culture mismatch

• Opportunity to learn new skills
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