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Merchserve Global Customer Support Executive Interview Questions and Answers

Updated 8 May 2023

Merchserve Global Customer Support Executive Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed in Oct 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Write a paragraph about the given topic
Reasoning
Computer basic questions

Round 3 - Technical 

(1 Question)

  • Q1. Folder creation Checking the shortcut keys knowledge Asking about excel Asking about online purchasing through example or ticket booking
Round 4 - HR 

(1 Question)

  • Q1. Checking mind presence Salary negotiation Why should we hire

Interview Preparation Tips

Topics to prepare for Merchserve Global Customer Support Executive interview:
  • Excel
  • Computer Operating
  • Computer Skills
Interview preparation tips for other job seekers - Follow to learn and grab the opportunity.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Nov 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Paragraph writing
Round 3 - Technical 

(1 Question)

  • Q1. Excel related questions Filtering, addition, Subtraction How to book a flight ticket. Communication skills

Customer Support Executive Interview Questions Asked at Other Companies

Q1. Understanding customer problems,whT i know about BPO nd how they ... read more
Q2. If customer is angry how can you make him understand
Q3. Customer satisfaction how can you provide.
Q4. Do you have aadhaar card with phone number linked with it?
Q5. 1.what is customer support?

Interview questions from similar companies

I applied via Naukri.com and was interviewed in May 2019. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They asked about How have you developed Business in your Ex Company

Interview Preparation Tips

Interview preparation tips for other job seekers - I explained that we rigorously used to do telling calling as well as Birthday-Anniversary wish and offer calling and thus we used to develop our Business. I was First Got Hired through Consultancy via Naukari and after seeing my performance, Amazon-Prione consumed me to the main business on pay roll.

I applied via Referral and was interviewed before Apr 2020. There was 1 interview round.

Interview Questionnaire 

5 Questions

  • Q1. Describe yourself?
  • Q2. What is Sales?
  • Ans. 

    Sales is the process of persuading a potential customer to buy a product or service.

    • Sales involves identifying potential customers and their needs

    • It requires effective communication and negotiation skills

    • Salespeople must be knowledgeable about the product or service they are selling

    • Sales can be done through various channels such as face-to-face, phone, email, or online

    • Examples of sales include selling cars, insurance,

  • Answered by AI
  • Q3. Do you work well with people?
  • Q4. Why are you applying for work here?
  • Q5. What is customer service?
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after a purchase.

    • Customer service involves listening to and understanding the needs of the customer

    • It includes providing helpful and accurate information about products or services

    • It also involves resolving any issues or complaints the customer may have

    • Examples of good customer service include prompt responses, personalized attenti...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Look professional. Dress in a manner appropriate to the job.
Strengths,
Ability and willingness to learn new things,
Bring your sense of humor and SMILE,
Maintain eye contact,
Listen carefully. Welcome all questions, even the difficult ones, with a smile,
Give honest, direct answers,
Mention a particular accomplishment or activity that fits the job,
Don't forget to send a thank-you note or letter after the interview.

I applied via Walk-in and was interviewed before Jun 2020. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. How much able to handle critical situation, how to increase sale ?
  • Ans. 

    I am highly capable of handling critical situations and have strategies to increase sales.

    • I have a strong problem-solving ability and can think quickly on my feet.

    • I am skilled at analyzing data and identifying areas for improvement in the sales process.

    • I have experience in developing and implementing effective sales strategies.

    • I am adept at building and maintaining relationships with clients, which can lead to increase...

  • Answered by AI
  • Q2. How to convence to customer for selling products?
  • Ans. 

    To convince a customer for selling products, it is important to understand their needs and provide a solution that meets those needs.

    • Listen actively to the customer's needs and concerns

    • Highlight the benefits and features of the product that meet their needs

    • Provide social proof such as customer testimonials or case studies

    • Offer a trial or demo to showcase the product's value

    • Address any objections or concerns the custome...

  • Answered by AI
  • Q3. How can u contribute to sale increase?
  • Ans. 

    I can contribute to sales increase by identifying potential customers, building strong relationships, and providing excellent customer service.

    • Identify potential customers through market research and networking

    • Build strong relationships with customers through regular communication and follow-up

    • Provide excellent customer service by addressing concerns and offering solutions

    • Offer promotions and discounts to incentivize p...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - During interview firstly listing questions to carefully, little more time think then give answer in positive wave with confidante

I applied via Referral and was interviewed in Oct 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. About insurance.
  • Q2. I already have 3 year experience in insurance so there’s no big deal.

Interview Preparation Tips

Interview preparation tips for other job seekers - Guys only knowledge is the main key for selection’ keep good knowledge of process also about company background.

I applied via Company Website and was interviewed before Feb 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. UPI Tarspar Bank Cash Bagcastmar Mobile Recharge

Interview Preparation Tips

Interview preparation tips for other job seekers - Onboarding Targate

I applied via Job Portal and was interviewed before Sep 2020. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Targets done earlier
  • Q2. What will be your targets
  • Q3. Number of team planned
  • Q4. How well you In reports
  • Ans. 

    I am proficient in creating and analyzing reports.

    • I have experience in using various reporting tools such as Excel, Tableau, and Power BI.

    • I am able to gather and organize data to create meaningful reports for management.

    • I am skilled in analyzing data to identify trends and make recommendations for improvement.

    • I am able to present reports in a clear and concise manner to stakeholders.

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Best interview done should be asked more questions than

I applied via Campus Placement and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tram handle wracking
  • Q2. Sale up & billing process

Interview Preparation Tips

Interview preparation tips for other job seekers - Good working & good team leader&best platform & sale up terning

I applied via Referral and was interviewed in May 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About my self about my job and about my experience

Interview Preparation Tips

Interview preparation tips for other job seekers - First impression is the last impression
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Merchserve Global Interview FAQs

How many rounds are there in Merchserve Global Customer Support Executive interview?
Merchserve Global interview process usually has 3-4 rounds. The most common rounds in the Merchserve Global interview process are Resume Shortlist, Technical and HR.
What are the top questions asked in Merchserve Global Customer Support Executive interview?

Some of the top questions asked at the Merchserve Global Customer Support Executive interview -

  1. Folder creation Checking the shortcut keys knowledge Asking about excel Asking ...read more
  2. Excel related questions Filtering, addition, Subtraction How to book a flight t...read more
  3. Paragraph writ...read more

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Merchserve Global Customer Support Executive Interview Process

based on 2 interviews

Interview experience

4
  
Good
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