Marriott International Team Lead Interview Questions and Answers

NPS stands for Net Promoter Score and is calculated by subtracting the percentage of detractors from the percentage of promoters.

• NPS is a customer satisfaction metric used to measure the loyalty of customers to a company.

• It is calculated by asking customers how likely they are to recommend a company to a friend or colleague on a scale of 0-10.

• Promoters are customers who give a score of 9 or 10, passives are those who g...read more

Yes

• I am comfortable with working in a 24/7 shift as a Team Lead.

• I understand the importance of round-the-clock availability and support.

• I have previous experience managing teams in a 24/7 shift environment.

• I am adaptable and can handle the challenges that come with working non-traditional hours.

Hospitality is the act of providing a welcoming and accommodating environment for guests or customers.

• Hospitality involves creating a positive experience for guests or customers

• It includes providing excellent customer service and anticipating needs

• Hospitality can be found in various industries such as hotels, restaurants, and tourism

• Examples include greeting guests with a smile, offering assistance, and ensuring a comf

Budgeting and forecasting involve planning and predicting financial outcomes for a specific period of time.

• Budgeting is the process of creating a detailed plan for how to allocate resources and expenses within a specific timeframe.

• Forecasting involves predicting future financial outcomes based on historical data and trends.

• Budgeting helps in setting financial goals and monitoring expenses, while forecasting helps in ma...read more