Marriott International Team Manager Interview Questions and Answers

I have over 5 years of experience managing teams in various industries, with a proven track record of improving team performance and achieving goals.

• Managed teams in retail, hospitality, and tech industries

• Implemented strategies to increase team productivity and morale

• Achieved 20% increase in sales within first year of managing a team

• Led team to win 'Best Customer Service Team' award in 2019

NPS stands for Net Promoter Score and is calculated by subtracting the percentage of detractors from the percentage of promoters.

• NPS is a customer satisfaction metric used to measure the loyalty of customers to a company.

• It is calculated by asking customers how likely they are to recommend a company to a friend or colleague on a scale of 0-10.

• Promoters are customers who give a score of 9 or 10, passives are those who g...read more

Hospitality is the act of providing a welcoming and accommodating environment for guests or customers.

• Hospitality involves creating a positive experience for guests or customers

• It includes providing excellent customer service and anticipating needs

• Hospitality can be found in various industries such as hotels, restaurants, and tourism

• Examples include greeting guests with a smile, offering assistance, and ensuring a comf

Budgeting and forecasting involve planning and predicting financial outcomes for a specific period of time.

• Budgeting is the process of creating a detailed plan for how to allocate resources and expenses within a specific timeframe.

• Forecasting involves predicting future financial outcomes based on historical data and trends.

• Budgeting helps in setting financial goals and monitoring expenses, while forecasting helps in ma...read more