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NPS is calculated by subtracting the percentage of Detractors from the percentage of Promoters.
Calculate the percentage of Promoters (those who rate 9-10) and Detractors (those who rate 0-6) from the total responses.
Subtract the percentage of Detractors from the percentage of Promoters to get the Net Promoter Score.
NPS = % Promoters - % Detractors
For example, if 60% are Promoters and 20% are Detractors, the NPS would b
I have over 5 years of experience in loyalty and program management, with a focus on customer retention and engagement.
Managed multiple loyalty programs for a retail company, increasing customer retention by 15%
Developed personalized marketing strategies based on customer data analysis
Implemented new reward structures to drive customer engagement and increase sales
Collaborated with cross-functional teams to launch succ
Seeking new challenges and growth opportunities in a different industry.
Desired career change
Opportunity for professional growth
Seeking new challenges
Company restructuring or downsizing
Relocation to a different city
Mismanagement of funds and lack of strategic planning led to downfall.
Mismanagement of funds resulted in financial instability.
Lack of strategic planning led to missed opportunities for growth.
Internal conflicts among leadership team hindered decision-making process.
I have managed various projects related to customer loyalty programs, including launching new initiatives, analyzing data to improve customer engagement, and implementing strategies to increase customer retention.
Launched a new loyalty program aimed at increasing customer engagement and repeat purchases
Conducted data analysis to identify trends and opportunities for improving customer loyalty
Implemented personalized ma...
I was interviewed before Feb 2024.
JVM stands for Java Virtual Machine, an abstract computing machine that enables a computer to run Java programs.
JVM is responsible for converting Java bytecode into machine code that can be executed by the computer's operating system.
It provides a platform-independent execution environment for Java programs.
JVM manages memory, handles garbage collection, and provides security features for Java applications.
Examples of ...
Object-oriented programming (OOP) is a programming paradigm based on the concept of objects, which can contain data and code.
OOP focuses on creating objects that interact with each other to solve problems
It involves concepts like classes, objects, inheritance, polymorphism, and encapsulation
Example: In Java, a class 'Car' can have attributes like 'color' and 'model', and methods like 'drive' and 'stop'
A collection in Java is a framework that provides an architecture to store and manipulate a group of objects.
Collections can store objects of any type, including primitive data types.
Common collection types include List, Set, and Map.
Collections provide methods for adding, removing, and accessing elements in the collection.
Example: ArrayList, HashSet, HashMap
Exception handling in Java is a mechanism to handle runtime errors and prevent program crashes.
Exceptions are objects that represent errors or unexpected events during program execution.
Java provides try, catch, and finally blocks to handle exceptions.
Checked exceptions must be caught or declared in the method signature, while unchecked exceptions do not need to be explicitly handled.
Example: try { // code that may thr...
Multi threading is a programming concept where multiple threads run concurrently within a single process.
Allows for parallel execution of tasks
Improves performance by utilizing multiple CPU cores
Requires synchronization to prevent race conditions
Examples: running multiple tasks simultaneously in a web server, processing data in parallel
I applied via Naukri.com and was interviewed in Oct 2024. There was 1 interview round.
I have 5 years of experience in the hospitality industry, including roles in customer service and event planning.
Worked as a front desk agent at a luxury hotel for 2 years
Managed a team of servers at a busy restaurant for 1 year
Planned and executed corporate events for a catering company for 2 years
Cafe Coffee Day interview questions for popular designations
Get interview-ready with Top Cafe Coffee Day Interview Questions
Reverse a linked list by changing the pointers direction
Start with three pointers: current, previous, and next
Iterate through the linked list, updating the pointers to reverse the direction
Return the new head of the reversed linked list
Experienced supervisor with a strong background in team management and problem-solving skills.
Over 5 years of experience in supervising teams in various industries
Skilled in conflict resolution and performance management
Led a team that exceeded sales targets by 20% last quarter
I want to join CCD because of their strong brand reputation and focus on customer satisfaction.
CCD has a strong brand reputation in the coffee industry
I appreciate CCD's focus on customer satisfaction and quality of service
I believe CCD offers great opportunities for growth and development in the hospitality industry
In 5 years, I see myself as a successful Cafe Manager, leading a team of dedicated staff and expanding the business to new locations.
Continuing to improve my leadership skills through ongoing training and development programs
Expanding the menu offerings to cater to a wider range of customers
Implementing sustainable practices to reduce waste and improve the cafe's environmental impact
Coding on Loops and others
Experienced cafe manager with a passion for creating welcoming environments and delivering exceptional customer service.
Managed a team of 15 staff members at a busy cafe, ensuring smooth operations and high customer satisfaction
Implemented new menu items and promotions to increase sales by 20%
Trained staff on customer service techniques and product knowledge to enhance the overall dining experience
I am familiar with Cafe Coffee Day through their popular chain of cafes known for their coffee and cozy ambiance.
I have visited Cafe Coffee Day outlets in various cities
I have tried their signature coffee blends like the Cafe Frappe and Espresso
I follow their social media pages for updates on new menu items and promotions
I applied via Internshala and was interviewed in Dec 2023. There were 2 interview rounds.
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The duration of Cafe Coffee Day interview process can vary, but typically it takes about less than 2 weeks to complete.
based on 96 interviews
Interview experience
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Jamnagar,
Ahmedabad
+32-6 Yrs
Not Disclosed
Cafe Manager
310
salaries
| ₹1.2 L/yr - ₹5 L/yr |
Assistant Manager
215
salaries
| ₹0.8 L/yr - ₹7.8 L/yr |
Territory Sales Manager
136
salaries
| ₹4.4 L/yr - ₹8 L/yr |
Brew Master
133
salaries
| ₹1 L/yr - ₹3.2 L/yr |
Senior Executive
112
salaries
| ₹1.8 L/yr - ₹7 L/yr |
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