MakeMyTrip Senior Customer Support Executive Interview Questions and Answers

Experienced customer executive with a passion for delivering exceptional service and building strong relationships.

• Over 5 years of experience in customer service roles

• Skilled in resolving customer complaints and issues effectively

• Strong communication and interpersonal skills

• Proven track record of exceeding customer satisfaction goals

• Passionate about providing personalized service to each customer

I am passionate about providing excellent customer service and believe this job aligns with my skills and values.

• I have a strong background in customer service and enjoy helping others

• I am excited about the opportunity to work with a reputable company like yours

• I am confident that my communication and problem-solving skills will make me an asset to your team

My strengths include excellent communication skills, problem-solving abilities, and a strong customer focus.

• Excellent communication skills - able to effectively communicate with customers and colleagues

• Strong problem-solving abilities - can quickly identify and resolve issues to ensure customer satisfaction

• Customer focus - always prioritize the needs and satisfaction of customers

• Adaptability - able to quickly adjust to

I tend to be overly critical of my own work, which can sometimes lead to perfectionism.

• I have a tendency to overthink and second-guess my decisions

• I can be too self-critical and have high expectations for myself

• I sometimes struggle with delegating tasks to others out of fear that they won't meet my standards

I am looking for a competitive salary based on my experience and skills.

• Research industry standards for similar roles

• Consider cost of living in the area

• Factor in benefits and perks offered by the company

• Be prepared to negotiate based on your value to the company