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MakeMyTrip Senior Customer Support Executive Interview Questions and Answers

Updated 4 Sep 2024

MakeMyTrip Senior Customer Support Executive Interview Experiences

1 interview found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Sep 2023. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me About your self
  • Ans. 

    Experienced customer support executive with a strong background in resolving complex issues and providing exceptional service.

    • Over 5 years of experience in customer support roles

    • Skilled in handling escalated customer complaints and finding solutions

    • Proficient in using CRM systems and ticketing platforms

    • Excellent communication and problem-solving skills

    • Received multiple awards for outstanding customer service

  • Answered by AI
  • Q2. Tell me about your work experience
  • Ans. 

    I have over 5 years of experience in customer support roles, handling various customer inquiries and issues.

    • Managed customer support tickets through CRM system

    • Provided technical support for software products

    • Resolved customer complaints and issues in a timely manner

    • Trained new customer support representatives

    • Implemented customer satisfaction surveys to gather feedback

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. What do you about this project
  • Q2. Do you have any idea how is it working
  • Ans. 

    Understanding how the role functions and the responsibilities involved.

    • The role involves providing support to customers, addressing their queries and concerns.

    • Requires strong communication skills to effectively interact with customers.

    • Involves troubleshooting technical issues and providing solutions.

    • May require working in a team to ensure customer satisfaction.

    • Understanding company products/services to better assist cu...

  • Answered by AI
Round 3 - Group Discussion 

Discuss about job and all other parts

Interview questions from similar companies

Round 1 - HR 

(1 Question)

  • Q1. Why should we hire you?
Round 2 - Assignment 

Interview Preparation Tips

Interview preparation tips for other job seekers - Knowledge of All Holiday Destinations,All Itnary
And cab partner in holiday destinations.knowledge of destination hotel.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Tell me about your profile
  • Q2. Who is in your family
Round 2 - One-on-one 

(2 Questions)

  • Q1. Your leadership qualities
  • Q2. Will u able to handle pressure
  • Ans. 

    Yes, I thrive under pressure and use it as motivation to exceed expectations.

    • I have a proven track record of meeting and exceeding sales targets in high-pressure environments.

    • I am able to stay calm and focused under tight deadlines and challenging situations.

    • I see pressure as an opportunity to showcase my problem-solving skills and ability to think on my feet.

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed before Dec 2022. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Asked about myself
  • Q2. Tell me about yourself
Round 2 - One-on-one 

(1 Question)

  • Q1. Thry taken mock call asked me to sell package

Interview Preparation Tips

Topics to prepare for Thomas Cook Sales Executive interview:
  • Holiday Packages

I applied via LinkedIn and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Coding Test 

Destination Knowledge

Round 2 - Technical 

(1 Question)

  • Q1. IATA Codes of different destination
  • Ans. 

    IATA codes are three-letter codes used to identify airports and cities.

    • IATA codes are assigned by the International Air Transport Association.

    • They are used for flight planning, ticketing, and baggage handling.

    • Examples of IATA codes include JFK for John F. Kennedy International Airport in New York and LHR for London Heathrow Airport.

    • Some cities have multiple airports with different IATA codes, such as New York City (JFK

  • Answered by AI

Interview Preparation Tips

Topics to prepare for Thomas Cook Sales Executive interview:
  • states tourism destinations, abo
  • religon,and emerging tourism opp
  • also how to generate revenue fro
  • prmote susitanable & medical tou
Interview preparation tips for other job seekers - It is not necessary every person has knowledge of IATA Codes.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Nov 2024. There were 4 interview rounds.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Details about ourself
  • Q2. About work experience
Round 2 - HR 

(2 Questions)

  • Q1. About BCD Travel company
  • Q2. About my precious work experience
Round 3 - email test 

(1 Question)

  • Q1. Regarding 2 topics
Round 4 - Technical 

(1 Question)

  • Q1. About my work experience

Interview Preparation Tips

Topics to prepare for BCD Travel Senior Associate interview:
  • racial discrimination
Interview preparation tips for other job seekers - be confident in your interview
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell about yourself
  • Q2. Experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be active on linden, keep the resume updated in the latest format
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Not applicable , please try it for your self
Round 2 - Case Study 

Geography, cities, airport codes, airlines

Interview Preparation Tips

Interview preparation tips for other job seekers - no comments, not applicable you could try

Senior Associate Interview Questions & Answers

BCD Travel user image Vishal Kumar Singh

posted on 30 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your self ?
Round 2 - Technical 

(1 Question)

  • Q1. About my previous work ?
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Dec 2023. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell something about yourself.
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell 5 international airports.

MakeMyTrip Interview FAQs

How many rounds are there in MakeMyTrip Senior Customer Support Executive interview?
MakeMyTrip interview process usually has 3 rounds. The most common rounds in the MakeMyTrip interview process are HR, One-on-one Round and Group Discussion.

Tell us how to improve this page.

MakeMyTrip Senior Customer Support Executive Interview Process

based on 1 interview

Interview experience

5
  
Excellent
View more

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₹2.4 L/yr - ₹3 L/yr
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