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MakeMyTrip Senior Customer Support Executive Interview Questions and Answers
MakeMyTrip Senior Customer Support Executive Interview Experiences
1 interview found
Anonymous
Selected
I applied via Walk-in and was interviewed before Sep 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me About your self
- Ans.
Experienced customer support executive with a strong background in resolving complex issues and providing exceptional service.
Over 5 years of experience in customer support roles
Skilled in handling escalated customer complaints and finding solutions
Proficient in using CRM systems and ticketing platforms
Excellent communication and problem-solving skills
Received multiple awards for outstanding customer service
- Q2. Tell me about your work experience
- Ans.
I have over 5 years of experience in customer support roles, handling various customer inquiries and issues.
Managed customer support tickets through CRM system
Provided technical support for software products
Resolved customer complaints and issues in a timely manner
Trained new customer support representatives
Implemented customer satisfaction surveys to gather feedback
(2 Questions)
- Q1. What do you about this project
- Q2. Do you have any idea how is it working
- Ans.
Understanding how the role functions and the responsibilities involved.
The role involves providing support to customers, addressing their queries and concerns.
Requires strong communication skills to effectively interact with customers.
Involves troubleshooting technical issues and providing solutions.
May require working in a team to ensure customer satisfaction.
Understanding company products/services to better assist cu...
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I applied via Recruitment Consultant and was interviewed in Aug 2017. There were 4 interview rounds.
Interview Preparation Tips
Experience: They have conducted reading skills and speaking skills.
Round: Resume Shortlist
Experience: Some miss classified pictures and wrote the description and remarks
General Tips: When I go for the interview at Amazon they have conducted one simple exam before that they were checked my speaking skills and professionalism. After that they called out me your selected please join particular day. And joined and continue with Amazon only, now I have completed one year. I'm feeling happy.
Skills: Communication
Duration: <1 week
I applied via Campus Placement and was interviewed in May 2019. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Tell me about yourself?
- Q2. How to sell pen
Interview Preparation Tips
I applied via Naukri.com and was interviewed in May 2019. There were 4 interview rounds.
Interview Questionnaire
7 Questions
- Q1. Work experience
- Q2. R u comfertable traveling
- Q3. What is your study status
- Ans.
I hold a Bachelor's degree in Business Administration, specializing in Marketing, which has equipped me with essential sales skills.
Bachelor's degree in Business Administration from XYZ University.
Specialized in Marketing, focusing on consumer behavior and sales strategies.
Completed internships at ABC Company, where I developed practical sales techniques.
Participated in various sales workshops and seminars to enhance m...
- Q4. Graduate
- Q5. Can u join immediatly
- Ans.
I am available to join immediately and eager to contribute to the team's success right away.
I have completed my previous commitments, allowing me to start without delay.
I am excited about this opportunity and ready to dive into the onboarding process.
My schedule is flexible, and I can accommodate any training or orientation sessions.
- Q6. Will you able to sell product by showing them on thier phone screen on the app
- Ans.
Yes, I can effectively sell products by showcasing them on the app via phone screens, enhancing customer engagement.
Utilize high-quality visuals to capture attention, such as vibrant images or videos of the product.
Engage customers by demonstrating features directly on the app, like showing how to navigate or use the product.
Leverage customer testimonials or reviews within the app to build trust and credibility.
Offer p...
- Q7. This is something new,but India is going through digitalisation,so ofcourse that wouldnt be that problem.
Interview Preparation Tips
I applied via Naukri.com and was interviewed before Apr 2021. There were 3 interview rounds.
Random current affair topic
(1 Question)
- Q1. Basic aptitude ; tell me about yourself
(1 Question)
- Q1. Tell me about yourself.
Interview Preparation Tips
- For fresher the basics
Can handle the situation with ease
I applied via Referral and was interviewed in Mar 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. Previous work profile details like TAT, Quality and production rate, initiative taken for process development, about the profile applied for and few general questions.
Interview Preparation Tips
2) Give details about your Previous job in a simple way so that they can understand
3) Don’t lie
4) Be optimistic
I applied via Approached by Company and was interviewed before Aug 2021. There were 2 interview rounds.
My work experience and my knowledge
Interview Preparation Tips
- Hard-work
- Self confidence
- Punchualty
- customer support
- Computer operator
I applied via Walk-in and was interviewed before May 2020. There were 4 interview rounds.
Interview Questionnaire
6 Questions
- Q1. Tell me about yourself
- Q2. Sell the pen to me
- Q3. Why you choose carrer in sales
- Q4. Why should we hire you
- Q5. Tell me about the company
- Ans.
The company is a leading provider of innovative solutions in the tech industry, focusing on enhancing user experience and efficiency.
Founded in 2010, the company has rapidly grown to become a market leader.
Offers a range of products including software, hardware, and cloud services.
Known for its commitment to sustainability, implementing eco-friendly practices.
Has a diverse client base, from startups to Fortune 500 comp...
- Q6. Aptitude test and grammer test
Interview Preparation Tips
All the best
I applied via Company Website and was interviewed before Jul 2021. There were 2 interview rounds.
(1 Question)
- Q1. How often are you able to handle tasks without assistance
Interview Preparation Tips
I applied via Walk-in and was interviewed before Aug 2021. There was 1 interview round.
(2 Questions)
- Q1. Tell me about yourself
- Q2. Why you want to join us
Interview Preparation Tips
They are just checking your communication skill
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Overall Interview Experience Rating
based on 1 interview experience
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