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MakeMyTrip Senior Customer Support Executive Interview Questions and Answers
MakeMyTrip Senior Customer Support Executive Interview Experiences
1 interview found
Anonymous
Selected
I applied via Walk-in and was interviewed before Sep 2023. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me About your self
- Ans.
Experienced customer support executive with a strong background in resolving complex issues and providing exceptional service.
Over 5 years of experience in customer support roles
Skilled in handling escalated customer complaints and finding solutions
Proficient in using CRM systems and ticketing platforms
Excellent communication and problem-solving skills
Received multiple awards for outstanding customer service
- Q2. Tell me about your work experience
- Ans.
I have over 5 years of experience in customer support roles, handling various customer inquiries and issues.
Managed customer support tickets through CRM system
Provided technical support for software products
Resolved customer complaints and issues in a timely manner
Trained new customer support representatives
Implemented customer satisfaction surveys to gather feedback
(2 Questions)
- Q1. What do you about this project
- Q2. Do you have any idea how is it working
- Ans.
Understanding how the role functions and the responsibilities involved.
The role involves providing support to customers, addressing their queries and concerns.
Requires strong communication skills to effectively interact with customers.
Involves troubleshooting technical issues and providing solutions.
May require working in a team to ensure customer satisfaction.
Understanding company products/services to better assist cu...
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(1 Question)
- Q1. Why should we hire you?
Interview Preparation Tips
And cab partner in holiday destinations.knowledge of destination hotel.
(2 Questions)
- Q1. Tell me about your profile
- Q2. Who is in your family
(2 Questions)
- Q1. Your leadership qualities
- Q2. Will u able to handle pressure
- Ans.
Yes, I thrive under pressure and use it as motivation to exceed expectations.
I have a proven track record of meeting and exceeding sales targets in high-pressure environments.
I am able to stay calm and focused under tight deadlines and challenging situations.
I see pressure as an opportunity to showcase my problem-solving skills and ability to think on my feet.
Hoorain Khan
Selected
I applied via Recruitment Consulltant and was interviewed before Dec 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Asked about myself
- Q2. Tell me about yourself
(1 Question)
- Q1. Thry taken mock call asked me to sell package
Interview Preparation Tips
- Holiday Packages
I applied via LinkedIn and was interviewed before Jun 2021. There were 2 interview rounds.
Destination Knowledge
(1 Question)
- Q1. IATA Codes of different destination
- Ans.
IATA codes are three-letter codes used to identify airports and cities.
IATA codes are assigned by the International Air Transport Association.
They are used for flight planning, ticketing, and baggage handling.
Examples of IATA codes include JFK for John F. Kennedy International Airport in New York and LHR for London Heathrow Airport.
Some cities have multiple airports with different IATA codes, such as New York City (JFK
Interview Preparation Tips
- states tourism destinations, abo
- religon,and emerging tourism opp
- also how to generate revenue fro
- prmote susitanable & medical tou
Selected
I applied via Walk-in and was interviewed in Nov 2024. There were 4 interview rounds.
(2 Questions)
- Q1. Details about ourself
- Q2. About work experience
(2 Questions)
- Q1. About BCD Travel company
- Q2. About my precious work experience
(1 Question)
- Q1. Regarding 2 topics
(1 Question)
- Q1. About my work experience
Interview Preparation Tips
- racial discrimination
Selected
I applied via Referral and was interviewed in Nov 2024. There was 1 interview round.
(2 Questions)
- Q1. Tell about yourself
- Q2. Experience
Interview Preparation Tips
mohan reddy r
Selected
I applied via Referral and was interviewed in Jul 2024. There were 2 interview rounds.
(1 Question)
- Q1. Not applicable , please try it for your self
Geography, cities, airport codes, airlines
Interview Preparation Tips
Vishal Kumar Singh
Selected
I applied via LinkedIn and was interviewed before Dec 2023. There were 2 interview rounds.
(1 Question)
- Q1. Tell me about your self ?
(1 Question)
- Q1. About my previous work ?
Selected
I applied via Walk-in and was interviewed before Dec 2023. There were 2 interview rounds.
(1 Question)
- Q1. Tell something about yourself.
(1 Question)
- Q1. Tell 5 international airports.
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based on 1 interview
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