Mahindra Rural Housing Finance Customer Service Manager Interview Questions and Answers

Q1. What is the previous experience
Add your answer
Q2. What is the most difficult situation you handle
Add your answer

Q1. About yourself and your experience
Add your answer

Q1. What is inbound and outbound calling What is customer service
Ans. 
Inbound calling refers to receiving incoming calls from customers, while outbound calling refers to making outgoing calls to customers. Customer service involves providing assistance and support to customers.
• Inbound calling involves answering customer inquiries, resolving issues, and providing information.

• Outbound calling involves making sales calls, conducting surveys, and following up with customers.

• Customer service ...read more
Answered by AI
Add your answer
Q2. What is ecommerce
Ans. 
Ecommerce refers to the buying and selling of goods and services over the internet.
• Ecommerce involves online transactions between businesses and consumers.

• It allows customers to browse and purchase products or services from the comfort of their own homes.

• Popular ecommerce platforms include Amazon, eBay, and Alibaba.

• Ecommerce has revolutionized the retail industry, providing convenience and global reach.

• It encompasses v...read more
Answered by AI
Add your answer
Q3. Tell me about yourself
Ans. 
I am a highly motivated and customer-focused individual with a strong background in customer service and executive roles.
• Over 5 years of experience in customer service roles

• Managed a team of customer service representatives and achieved high customer satisfaction ratings

• Implemented strategies to improve customer retention and increase sales

• Excellent communication and problem-solving skills

• Proficient in CRM software and...read more
Answered by AI
Add your answer
Q4. What is leadership
Ans. 
Leadership is the ability to inspire and guide others towards a common goal, while making effective decisions and fostering a positive work environment.
• Leadership involves setting a clear vision and goals for a team or organization.

• A leader should possess strong communication skills to effectively convey their vision and expectations.

• Leadership requires the ability to motivate and inspire others, encouraging them to pe...read more
Answered by AI
Add your answer
Q5. What is customer service
Ans. 
Customer service is the support and assistance provided to customers before, during, and after purchasing a product or service.
• Customer service involves addressing customer inquiries, concerns, and complaints.

• It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

• Customer service can be provided through various channels such as phone, email, chat,...read more
Answered by AI
Add your answer

Q1. Customer queries
Add your answer

Q1. Joining process my name is Naresh Kumar
Add your answer
Q2. Joining process my name is Naresh kumar Muthoot microfin ltd
Add your answer
Q3. Joining process my name is Naresh kumar Muthooth microfinance
Add your answer
Q4. Joining process my name is Naresh Kumar Muthoot microfinance
Add your answer
Q5. Joining process my name is Naresh Kumar Muthoot microfinance k
Add your answer
Q6. Joining process my name is Naresh Kumar Muthoot microfinance Bank
Add your answer
Q7. Joining process my name is Naresh Kumar Muthoot microfinance Private
Add your answer
Q8. Joining process my name is Naresh Kumar Muthoot microfinance limited
Add your answer
Q9. Joining process my name is Naresh Kumar Muthoot microfinance limited fin
Add your answer

Q1. Muthoot microfinance Bank
Add your answer
Q2. Muthoot microfinance Bank ltd
Add your answer
Q3. Muthoot microfinance Bank industry
Add your answer

Mathematics, general knowledge

Q1. Why did you decide to apply to this role?
Add your answer
Q2. Tell me about yourself
Add your answer
Q3. Why are you leaving your current role?
Add your answer

Q1. Basic Introduction And Discipline
Add your answer
Q2. About Company And My Skills
Add your answer