Magnum Group Customer Support Associate Interview Questions and Answers

Executive Summary/Synopsis. Introduce the topic area of the report. .
Introduction. Summarise the your task.
Findings. Identify the key problems you have identified by:
Discussion. Summarise the major problem(s).
Conclusion.
Recommendations.
References.

Q1. What is ir strength s
Ans. 
Iam self learner I'm learning from My past mistakes
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Q2. Tell me about ur life
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Q3. What kind of role do u want
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Q4. What is ur qualification
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Q5. Are you intrested ratational shifts
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Yes I'm intrested to ratational shifts
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Q1. Tell me something about your self
Ans. My name is yashwanth goud, I am from kadapa Andhra pradesh, I have completed Inter and ITI.
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Q2. What is customer support
Ans. 
Customer support is the assistance and guidance provided to customers before, during, and after they purchase a product or service.
• Customer support involves addressing customer inquiries, issues, and complaints.

• It includes providing information about products or services, troubleshooting technical problems, and offering solutions.

• Customer support can be provided through various channels such as phone, email, chat, or i...read more
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Q3. What do you want to choose, customer support or sales
Ans. Customer services provides a dynamic environment where i can leverage my adaptability and quick thinking to meet customer's ever-changing needs
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Q4. How you enjoyed your last Sunday
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Q5. One question will be related tou your hobby
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Q1. What are your salary expectations
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Q2. Are you ready with night shifts
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Q3. What you did yesterday
Ans. Yesterday I woke up late. It was 8 o'clock ,I got up quickly and went to the bathroom, I showered, brushed my teeth, than I went back to my room and I got dressed. Than I went to the kitchen and had breakfast. At 9:30 l left the house and took the train to go the college, I had to be in front of the college at 10:15.
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They just asked me a few questions and I had to answer them within a time period.

Q1. Wanted to know about the employee (me).
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Q2. What I studied.
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Q3. Where all I worked before.
Ans. 
I have worked in various customer service roles in retail and hospitality industries.
• Worked as a customer service representative at a retail store

• Served as a front desk associate at a hotel

• Handled customer inquiries and complaints in a professional manner

• Provided support and assistance to customers in person, over the phone, and via email
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Q4. What are my hobbies and interests.
Ans. 
My hobbies and interests include reading, hiking, and cooking.
• Reading

• Hiking

• Cooking
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Q1. Perks and benefits along with Salary (amount in INR) to work for the company.
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Q1. Which colour do you like and why?
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Q2. Why did you left previous job?
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Women empowerment, Covid19 impact

Q1. Introduce yourself
Ans. 
I am a dedicated and experienced customer support associate with a passion for helping customers resolve their issues.
• Experienced in handling customer inquiries and providing solutions

• Skilled in using CRM systems to track customer interactions

• Strong communication and problem-solving skills

• Ability to remain calm and professional in high-pressure situations
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Q2. What do you know about the company
Ans. 
Company is a leading provider of customer support solutions.
• Company offers 24/7 customer support services

• Company has a strong focus on customer satisfaction

• Company uses advanced technology to streamline customer support processes
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English history general knowledge

Q1. Self introduction
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Q2. Customer support associate
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Q1. Tell me about your self
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Q2. General question
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Q1. My job gap. Y did i left job
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Q2. When my job was last about my self .. How many marks i got in diploma
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Q3. Wheather im martied or working
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Q4. How much salary i was earning
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Q5. How much do i except
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