Magnum Bpo Services Customer Service Associate Interview Questions and Answers

Test taken in website

Q1. What is customer service, conversation with customer, tell about Hyderabad
Ans. 
Customer service is providing assistance and support to customers, engaging in conversations to address their needs and concerns. Hyderabad is a city in India known for its rich history and culture.
• Customer service involves actively listening to customers, empathizing with their issues, and finding solutions to meet their needs.

• Engaging in conversations with customers helps build rapport and trust, leading to better cu...read more
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Q2. Conversation with customer
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Q1. Tell about yourself
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Q2. Speak about Hyderabad
Ans. 
Hyderabad is a vibrant city in southern India known for its rich history, culture, and delicious cuisine.
• Famous for its iconic Charminar monument

• Home to the historic Golconda Fort

• Known for its biryani and haleem dishes

• Hub for IT companies and tech industry

• Has a mix of traditional and modern architecture
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Q3. Conversation with customer
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Q1. How do you handle difficult customer
Ans. 
I handle difficult customers by remaining calm, empathetic, and finding a solution to their problem.
• Listen actively to the customer's concerns

• Stay calm and composed, even if the customer is angry or rude

• Empathize with the customer and show understanding

• Apologize for any inconvenience caused

• Offer a solution or alternative options to resolve the issue

• Seek assistance from a supervisor or manager if necessary

• Follow up with
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Q2. How do you handle pressure at work?
Ans. 
I handle pressure at work by staying organized, prioritizing tasks, and maintaining a positive attitude.
• I stay organized by creating to-do lists and setting realistic deadlines.

• I prioritize tasks by identifying urgent and important tasks and tackling them first.

• I maintain a positive attitude by reminding myself of the bigger picture and focusing on finding solutions rather than dwelling on problems.

• For example, in my p...read more
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That really helpful i learnt a lot

Q1. Asked me to explain about myself
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Q2. Reason to join wns
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Q1. Normal question
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Q1. Normal question
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Q2. Tell me about your self
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Q1. About yourself job experience family background qualification etc..
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Q2. Hobies interest communication skill like etc
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Q1. Self introduction
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Discussion on one topic

Q1. CSR related questions
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Q1. Client round csr related
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