Lulu International Shopping Mall Operations Executive Interview Questions and Answers for Freshers

Seeking new challenges and growth opportunities

• Desire for career advancement

• Looking for a more challenging role

• Seeking a company with better growth prospects

Handle high rated customers with empathy and professionalism.

• Listen actively to the customer's concerns and show empathy.

• Apologize for any inconvenience caused and assure them that their issue will be resolved.

• Offer solutions or alternatives to address their concerns.

• Follow up with the customer to ensure their satisfaction with the resolution.

• Maintain a positive attitude and remain calm, even if the customer is upset.

To ensure customers buy, focus on understanding their needs, building trust, providing value, and offering solutions.

• Listen actively to understand customer needs and preferences

• Build trust through honesty, transparency, and reliability

• Highlight the benefits and value of the product or service

• Offer solutions that address the customer's specific pain points

• Provide excellent customer service and support post-purchase