Lulu International Shopping Mall Operations Executive Interview Questions and Answers

Different type of qualify test

Q1. Gm interview test regarding selling skills
Ans. Cold calling with new customer apointing
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Q2. How long in a day u can work
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Q1. Reason for leaving previous company
Ans. 
Seeking new challenges and growth opportunities
• Desire for career advancement

• Looking for a more challenging role

• Seeking a company with better growth prospects
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Q2. How would you deal with high rated customer
Ans. 
Handle high rated customers with empathy and professionalism.
• Listen actively to the customer's concerns and show empathy.

• Apologize for any inconvenience caused and assure them that their issue will be resolved.

• Offer solutions or alternatives to address their concerns.

• Follow up with the customer to ensure their satisfaction with the resolution.

• Maintain a positive attitude and remain calm, even if the customer is upset.
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Normal company use cases will be given for analysis

Q1. Questions regarding tools.
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Q1. What is your 1st priority
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Q1. Asking About Previous Company Profile
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Q1. What are the advanced features of Excel that you are familiar with?
Ans. 
I am familiar with advanced Excel features like pivot tables, VLOOKUP, macros, and data validation for efficient data management.
• Pivot Tables: Summarize large datasets quickly. Example: Analyzing sales data by region.

• VLOOKUP: Retrieve data from different tables. Example: Finding employee names based on IDs.

• Macros: Automate repetitive tasks. Example: Creating a macro to format reports.

• Conditional Formatting: Highlight i...read more
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Q2. Additional skills
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