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Leadpro Consultancy Senior Telecalling Executive Interview Questions, Process, and Tips
Leadpro Consultancy Senior Telecalling Executive Interview Experiences
1 interview found
Anonymous
Selected
I applied via Recruitment Consulltant and was interviewed in Aug 2024. There was 1 interview round.
(4 Questions)
- Q1. HOW TO GET LEADS FROM CUSTOMERS
- Ans.
To get leads from customers, engage in targeted marketing, utilize social media, offer incentives, and provide excellent customer service.
Engage in targeted marketing campaigns to reach potential customers
Utilize social media platforms to connect with a wider audience
Offer incentives such as discounts or promotions to encourage customers to provide their contact information
Provide excellent customer service to build tr
- Q2. HOW TO HANDLE CUSTOMERS REQUIRMENTS
- Ans.
Handle customer requirements by actively listening, asking clarifying questions, offering solutions, and following up.
Listen actively to understand the customer's needs and preferences.
Ask clarifying questions to gather more information and ensure you fully understand the requirements.
Offer solutions that meet the customer's needs and provide value.
Follow up with the customer to ensure their requirements have been met ...
- Q3. How to resolve trouble shoot problems
- Ans.
To resolve troubleshoot problems, identify the issue, gather relevant information, analyze possible solutions, implement the solution, and test to ensure resolution.
Identify the issue by asking relevant questions and gathering information
Analyze possible solutions based on the information gathered
Implement the chosen solution carefully
Test the solution to ensure the problem is resolved
Document the troubleshooting proce
- Q4. How to manage productivity
- Ans.
Productivity can be managed by setting clear goals, prioritizing tasks, eliminating distractions, and utilizing time management techniques.
Set clear and achievable goals to stay focused
Prioritize tasks based on importance and deadlines
Eliminate distractions such as phone notifications or unnecessary meetings
Utilize time management techniques like the Pomodoro technique or Eisenhower matrix
Regularly review and adjust yo
Interview Preparation Tips
- Customer Service
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Interview questions from similar companies
Selected
I applied via Company Website and was interviewed in Oct 2024. There were 2 interview rounds.
Problem solving skills
(6 Questions)
- Q1. Common sorting algorithms
- Ans.
Common sorting algorithms include Bubble Sort, Selection Sort, Insertion Sort, Merge Sort, Quick Sort, and Heap Sort.
Bubble Sort - repeatedly steps through the list, compares adjacent elements, and swaps them if they are in the wrong order
Selection Sort - repeatedly finds the minimum element from the unsorted part and swaps it with the first unsorted element
Insertion Sort - builds the final sorted array one item at a t...
- Q2. Second largest element in an array
- Ans.
Find the second largest element in an array of strings.
Convert the strings to integers for comparison.
Sort the array in descending order.
Access the second element in the sorted array to get the second largest element.
- Q3. Reverse string
- Q4. Palindrome check
- Q5. Java Exception Handling
- Q6. Java Streams and Lambdas
Interview Preparation Tips
- Data Structures
- Algorithms
- Data Entry
- Operating Systems
- Object Oriented Programming
- Version Control
- Time Management
Network actively
Tailor resumes
Stay positive
Skills evaluated in this interview
Good had tricky questions
(2 Questions)
- Q1. Ur experience on the project
- Ans.
I have 2 years of experience working as a telecaller for a project focused on selling insurance policies.
Handled inbound and outbound calls to potential customers
Provided information about insurance policies and answered customer queries
Met daily targets for number of calls made and policies sold
- Q2. Toughest situation u ever face
- Ans.
The toughest situation I ever faced was when I had to handle a difficult customer who was extremely angry and unreasonable.
Remaining calm and composed
Active listening to understand the customer's concerns
Empathizing with the customer's frustration
Finding a solution to address the customer's issues
Maintaining professionalism throughout the interaction
Interview Preparation Tips
Selected
I applied via Referral and was interviewed in Aug 2024. There were 2 interview rounds.
(3 Questions)
- Q1. Tell about ur self.?
- Ans.
I am a dedicated and enthusiastic individual with excellent communication skills and a passion for helping others.
Experienced in customer service and sales
Strong communication skills
Ability to work well under pressure
Passionate about providing excellent service to customers
- Q2. What is your roll and responsibility.?
- Ans.
As a Telecaller, my role is to make outbound calls to potential customers, promote products or services, and generate leads for the sales team.
Making outbound calls to potential customers
Promoting products or services
Generating leads for the sales team
Handling customer inquiries and resolving issues
Maintaining call records and updating customer information
- Q3. Why i should hire you.?
- Ans.
I am a dedicated and experienced telecaller with excellent communication skills and a proven track record of achieving sales targets.
I have a strong background in sales and customer service.
I am highly motivated and have a positive attitude towards achieving goals.
I have excellent communication skills and can effectively engage with customers over the phone.
I have a proven track record of meeting and exceeding sales ta
Explained about package and can facility
Interview Preparation Tips
- Management
I applied via Company Website
(1 Question)
- Q1. Selfie introduction
Madhuri davidraju
Selected
(2 Questions)
- Q1. Tell me about your self
- Q2. How you handle aggressive customers
- Ans.
I remain calm, listen actively, empathize with their concerns, and offer solutions to address their issues.
Stay calm and composed
Listen actively to understand their concerns
Empathize with their emotions
Offer solutions to address their issues
Seek assistance from a supervisor if needed
Selected
I applied via Newspaper Ad and was interviewed in Nov 2023. There were 2 interview rounds.
About company and personal
(2 Questions)
- Q1. About education and hobbies
- Q2. Salary expectation and about working
Easy test, can be easily solved
(2 Questions)
- Q1. Tell me about yourself
- Q2. What is your work ex
I applied via Naukri.com and was interviewed in May 2023. There were 3 interview rounds.
To understand the interview attender
I would interesting on tellcaller but I have coding knowledge also
Interview Preparation Tips
- High level design
- HTML
- CSS
- Javascript
I applied via Company Website and was interviewed in Oct 2022. There were 2 interview rounds.
(3 Questions)
- Q1. Tell Me About Your Self
- Ans. Hi sir/ma'am. Good morning, first of all, thank you for giving me this best opportunity. My name is Sappa Nidish, and I am 23 years old. I am living in Ichapuram . I have 5 members in my family including me. Father, mother, 2 brothers . I completed my Graduation Chatrapati Sahuji Maharaj University At Kanpur Uttarpradesh, and I also completed +2 National Institute Of Open Schooling At Kanpur Uttar Pradesh. Now...
- Q2. Say Some Story Of 1 Minutes
- Ans. Visakhapatnam City in Andhra Pradesh Visakhapatnam is a port city and industrial center in the Indian state of Andhra Pradesh, on the Bay of Bengal. It's known for its many beaches, including Ramakrishna Beach, home to a preserved submarine at the Kursura Submarine Museum. Nearby are the elaborate Kali Temple and the Visakha Museum, an old Dutch bungalow housing local maritime and historical exhibits.
- Q3. Why do you want this job
- Ans. In my career, I am sure of one thing and that is I want to build a decent career in my current domain. My present job has shown me the path to move and attain what has been my long-term career objective. I have acquired necessary skills to some extent as well as have got accustomed to the corporate way of working. It is essential that I establish myself according to the requirements which can help me reach the aim I ha...
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Leadpro Consultancy Senior Telecalling Executive Interview Process
based on 1 interview
Interview experience
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