Infosys Telecaller Interview Questions and Answers

Good had tricky questions

Q1. Ur experience on the project
Ans. 
I have 2 years of experience working as a telecaller for a project focused on selling insurance policies.
• Handled inbound and outbound calls to potential customers

• Provided information about insurance policies and answered customer queries

• Met daily targets for number of calls made and policies sold
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Q2. Toughest situation u ever face
Ans. 
The toughest situation I ever faced was when I had to handle a difficult customer who was extremely angry and unreasonable.
• Remaining calm and composed

• Active listening to understand the customer's concerns

• Empathizing with the customer's frustration

• Finding a solution to address the customer's issues

• Maintaining professionalism throughout the interaction
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Q1. Tell me about your self
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Q2. How you handle aggressive customers
Ans. 
I remain calm, listen actively, empathize with their concerns, and offer solutions to address their issues.
• Stay calm and composed

• Listen actively to understand their concerns

• Empathize with their emotions

• Offer solutions to address their issues

• Seek assistance from a supervisor if needed
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Q1. What's your name
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Q2. What's your ambition
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Q3. Where are you from
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Q4. Which study are you studying
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Q5. Why are choosing this job
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Q6. Are you interested this job
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Q7. Which type of languages you know
Ans. 
I am fluent in English, Hindi, and Spanish.
• English

• Hindi

• Spanish
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To understand the interview attender

I would interesting on tellcaller but I have coding knowledge also

Q1. Tell Me About Your Self
Ans. Hi sir/ma'am. Good morning, first of all, thank you for giving me this best opportunity. My name is Sappa Nidish, and I am 23 years old. I am living in Ichapuram . I have 5 members in my family including me. Father, mother, 2 brothers . I completed my Graduation Chatrapati Sahuji Maharaj University At Kanpur Uttarpradesh, and I also completed +2 National Institute Of Open Schooling At Kanpur Uttar Pradesh. Now...read more
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Q2. Say Some Story Of 1 Minutes
Ans. Visakhapatnam City in Andhra Pradesh Visakhapatnam is a port city and industrial center in the Indian state of Andhra Pradesh, on the Bay of Bengal. It's known for its many beaches, including Ramakrishna Beach, home to a preserved submarine at the Kursura Submarine Museum. Nearby are the elaborate Kali Temple and the Visakha Museum, an old Dutch bungalow housing local maritime and historical exhibits.
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Q3. Why do you want this job
Ans. In my career, I am sure of one thing and that is I want to build a decent career in my current domain. My present job has shown me the path to move and attain what has been my long-term career objective. I have acquired necessary skills to some extent as well as have got accustomed to the corporate way of working. It is essential that I establish myself according to the requirements which can help me reach the aim I ha...read more
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Q1. Mai is company ke lye kuch karna chahta huu tao pliz sir mujhe hair kar le
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Q2. May name is arman khan
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Q3. No bady mai nahi janta
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Q4. I have no idia no qustion
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Q5. Byy byy byy tc by no
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Q1. What is telcaller
Ans. 
A telecaller is a person who makes phone calls to potential customers to promote products or services, answer inquiries, and gather information.
• Telecallers work in call centers or customer service departments.

• They follow scripts provided by their employers to ensure consistency in communication.

• Telecallers may also handle customer complaints and provide solutions.

• Examples: Telemarketers, customer service representative
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