Mphasis Telecaller Interview Questions and Answers

Q1. Tell about ur self.?
Ans. 
I am a dedicated and enthusiastic individual with excellent communication skills and a passion for helping others.
• Experienced in customer service and sales

• Strong communication skills

• Ability to work well under pressure

• Passionate about providing excellent service to customers
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Q2. What is your roll and responsibility.?
Ans. 
As a Telecaller, my role is to make outbound calls to potential customers, promote products or services, and generate leads for the sales team.
• Making outbound calls to potential customers

• Promoting products or services

• Generating leads for the sales team

• Handling customer inquiries and resolving issues

• Maintaining call records and updating customer information
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Q3. Why i should hire you.?
Ans. 
I am a dedicated and experienced telecaller with excellent communication skills and a proven track record of achieving sales targets.
• I have a strong background in sales and customer service.

• I am highly motivated and have a positive attitude towards achieving goals.

• I have excellent communication skills and can effectively engage with customers over the phone.

• I have a proven track record of meeting and exceeding sales ta
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Explained about package and can facility

Very slow process no proper informations given

Q1. Interview starts in morning 10'O clock ends with night 8'O clock
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Q2. Self introduction
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Q3. How was the Day?
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Q4. Ok wait for 5 mins.I'will Call you.
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Q1. Give a detail of your best day A rainy day with beautiful dreams
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Q1. Chatting capabilities Able to answer in english properly
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Good had tricky questions

Q1. Ur experience on the project
Ans. 
I have 2 years of experience working as a telecaller for a project focused on selling insurance policies.
• Handled inbound and outbound calls to potential customers

• Provided information about insurance policies and answered customer queries

• Met daily targets for number of calls made and policies sold
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Q2. Toughest situation u ever face
Ans. 
The toughest situation I ever faced was when I had to handle a difficult customer who was extremely angry and unreasonable.
• Remaining calm and composed

• Active listening to understand the customer's concerns

• Empathizing with the customer's frustration

• Finding a solution to address the customer's issues

• Maintaining professionalism throughout the interaction
Answered by AI
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Q1. Tell about ur self.?
Ans. 
I am a dedicated and enthusiastic individual with excellent communication skills and a passion for helping others.
• Experienced in customer service and sales

• Strong communication skills

• Ability to work well under pressure

• Passionate about providing excellent service to customers
Answered by AI
Add your answer
Q2. What is your roll and responsibility.?
Ans. 
As a Telecaller, my role is to make outbound calls to potential customers, promote products or services, and generate leads for the sales team.
• Making outbound calls to potential customers

• Promoting products or services

• Generating leads for the sales team

• Handling customer inquiries and resolving issues

• Maintaining call records and updating customer information
Answered by AI
Add your answer
Q3. Why i should hire you.?
Ans. 
I am a dedicated and experienced telecaller with excellent communication skills and a proven track record of achieving sales targets.
• I have a strong background in sales and customer service.

• I am highly motivated and have a positive attitude towards achieving goals.

• I have excellent communication skills and can effectively engage with customers over the phone.

• I have a proven track record of meeting and exceeding sales ta
Answered by AI
Add your answer

Explained about package and can facility

Very slow process no proper informations given

Q1. Interview starts in morning 10'O clock ends with night 8'O clock
Add your answer
Q2. Self introduction
Add your answer
Q3. How was the Day?
Add your answer
Q4. Ok wait for 5 mins.I'will Call you.
Add your answer

Knowledge interacting

Communication skills

Q1. Self introduction,eye contact
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Q2. Group interaction strength and weakness
Ans. 
My strength in group interaction is my ability to listen actively and contribute constructively. My weakness is sometimes being too passive.
• Strength: Active listening and constructive contribution

• Strength: Ability to work collaboratively towards a common goal

• Weakness: Tendency to be too passive at times

• Weakness: Difficulty in asserting myself in a group setting
Answered by AI
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Q3. Ambition in life goal
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Q1. Give a detail of your best day A rainy day with beautiful dreams
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Q1. Chatting capabilities Able to answer in english properly
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