Mphasis Telecaller Interview Questions and Answers

Q1. You are fresher or experience - I have 1year experience as a tele caller from mba Pvt Ltd and e commerce company .
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Q2. You are fresher or experience -I have 1year experience as a tele caller from mba Pvt Ltd and e commerce company.
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Q3. Tell me about your self.- I am Shivani pamar. Basically I am from mainpuri but currently staying in jahangir puri .I did my 10th ,12th from cbse board from dallupura and I did B.A. from IGNOU pgdav coll...read more
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Q4. How much salary should you want.- 18 k to 20 k because my previous company I take 16 k.
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Q5. How much experience you have . -1 year
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Q6. Tele me about your family.- regarding my family.My father is work in private sector and my mother is a successful house maker. And beside me I have 3 sisters and two brothers.
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Q7. When do you join this job .- today
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Q8. What is your strength.- My strength is ty good communication skill and typing speed.
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Q9. Tele me about your hobby.- My hobby is travelling and listen songs.
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Q10. What is your short term goal.- My short term goal is to get a job
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The HR first of all tell us to choose any one topic.then we have to introduce ourself and start to talk about our topic which one we choose.

Q1. How many languages do you.know
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Q1. Tell me What is e commerce
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Q2. Why should we hire you
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Q3. What do you like about this job
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Q4. What is your future plan in this company
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Good had tricky questions

Q1. Ur experience on the project
Ans. 
I have 2 years of experience working as a telecaller for a project focused on selling insurance policies.
• Handled inbound and outbound calls to potential customers

• Provided information about insurance policies and answered customer queries

• Met daily targets for number of calls made and policies sold
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Q2. Toughest situation u ever face
Ans. 
The toughest situation I ever faced was when I had to handle a difficult customer who was extremely angry and unreasonable.
• Remaining calm and composed

• Active listening to understand the customer's concerns

• Empathizing with the customer's frustration

• Finding a solution to address the customer's issues

• Maintaining professionalism throughout the interaction
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Q1. What is your name, or what is your education?
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Q2. How are gone your last weekend?
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Why you choose this job?

Q1. Do you have any technical skills
Ans. 
Yes, I have technical skills.
• Proficient in Microsoft Office Suite

• Experience with CRM software

• Familiarity with basic HTML and CSS

• Ability to troubleshoot technical issues over the phone
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Q1. What efforts put for ur job
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Details biography and other various questions

Q1. Details information and e- commerce company
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Q2. E commerce related
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Q3. What is work of commerce
Ans. 
Commerce involves the buying and selling of goods and services, as well as the exchange of money and resources.
• Commerce involves trade and transactions between businesses or individuals.

• It includes activities such as buying, selling, advertising, and marketing.

• Commerce also involves the exchange of money, goods, and services.

• Examples of commerce include online shopping, retail stores, and international trade.

• It plays a...read more
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Problem solving skills

Q1. Common sorting algorithms
Ans. 
Common sorting algorithms include Bubble Sort, Selection Sort, Insertion Sort, Merge Sort, Quick Sort, and Heap Sort.
• Bubble Sort - repeatedly steps through the list, compares adjacent elements, and swaps them if they are in the wrong order

• Selection Sort - repeatedly finds the minimum element from the unsorted part and swaps it with the first unsorted element

• Insertion Sort - builds the final sorted array one item at a t...read more
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Q2. Second largest element in an array
Ans. 
Find the second largest element in an array of strings.
• Convert the strings to integers for comparison.

• Sort the array in descending order.

• Access the second element in the sorted array to get the second largest element.
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Q3. Reverse string
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Q4. Palindrome check
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Q5. Java Exception Handling
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Q6. Java Streams and Lambdas
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