Konexions Back Office Services Interview Questions and Answers

Yes, I have excellent communication skills, strong problem-solving abilities, and a good understanding of customer service.

• Excellent communication skills

• Strong problem-solving abilities

• Good understanding of customer service

A customer service executive is a professional who interacts with customers to provide information, handle complaints, and resolve issues.

• Responsible for addressing customer inquiries and concerns

• Providing information about products or services

• Resolving customer complaints and issues

• Maintaining customer satisfaction and loyalty

• May involve handling customer feedback and suggestions

• Requires strong communication and problem-solving skills

I will manage my team's activity by setting clear goals, providing regular feedback, and ensuring open communication.

• Establish clear goals and expectations for each team member

• Provide regular feedback and coaching to help team members improve

• Encourage open communication and collaboration within the team

• Monitor progress and adjust plans as needed to ensure success

• Lead by example and demonstrate a strong work ethic

• Delegate tasks and responsibilities effectively to maximize effi...read more

I studied at XYZ University and have a Bachelor's degree in Business Administration.

• Studied at XYZ University

• Bachelor's degree in Business Administration

Collection and recovery refer to the process of pursuing and obtaining payment from individuals or businesses who owe money.

• Collection involves contacting debtors to remind them of their outstanding debts

• Recovery involves taking legal action or using other methods to recover the debt

• Knowledge of relevant laws and regulations is important in this field

• Effective communication skills are essential for negotiating payment plans or settlements

Joins in SQL are used to combine rows from two or more tables based on a related column between them.

• Types of joins include INNER JOIN, LEFT JOIN, RIGHT JOIN, and FULL JOIN.

• INNER JOIN returns rows when there is a match in both tables.

• LEFT JOIN returns all rows from the left table and the matched rows from the right table.

• RIGHT JOIN returns all rows from the right table and the matched rows from the left table.

• FULL JOIN returns rows when there is a match in one of the tables.

• E...read more