Jana Small Finance Bank Customer Relationship Executive Manager Interview Questions and Answers

Q1. What were you looking last organisation.
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Q2. Banking products knowledge
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Q3. Customer handling, sales Banking products.
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Financial related. Banking related questions.

Q1. WHAT YOUR SKILL ,ABILITIES KNOWLEDGE
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Q2. ASK GENRAL QUATION ABOUT ORGANIZATION AND JOB REQUIREMENT
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Q1. Yes bank total employee working level
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Q2. Yes Bank daily is target employee people, loans services target most importants
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Q3. People are coming into for fast questions.Yes Bank
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Q4. Employees starting stage
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Q5. Yes Bank first Target people are money!
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Q1. What Is The Time for interview
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Q2. What Is The Offer Letter
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An offer letter is a formal document that outlines the terms and conditions of a job offer.
• Contains details such as job title, salary, start date, benefits, and any conditions of employment.

• Typically includes a deadline for accepting the offer and instructions on how to do so.

• May also include information on background checks, drug tests, and other pre-employment requirements.
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Q3. Conframation Required
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Q4. Please Share Ditails On Mail..
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I will provide details on mail as requested.
• I will include all relevant information in the email.

• I will ensure the email is clear and concise.

• I will address any specific questions or concerns mentioned in the interview.
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Q5. My Notice Timeing 1 Month
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Q1. What Is the Job Loacstion
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Q2. My Experience Is 6 Years..
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Q1. What is working capital
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Working capital is the difference between a company's current assets and current liabilities.
• Working capital is essential for a company's day-to-day operations.

• It indicates the company's ability to meet its short-term financial obligations.

• Formula: Working Capital = Current Assets - Current Liabilities

• Examples: Cash, accounts receivable, inventory are current assets. Accounts payable, short-term loans are current liabi
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Q2. What is DSCR Ratio
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DSCR Ratio is Debt Service Coverage Ratio, a financial metric used to measure a company's ability to cover its debt obligations.
• DSCR Ratio is calculated by dividing a company's operating income by its total debt service payments.

• A DSCR Ratio of 1 or higher indicates that a company is generating enough income to cover its debt payments.

• Lenders typically look for a DSCR Ratio of 1.25 or higher when evaluating a company's
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Q1. Talk about yourself
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Experienced Customer Relationship Manager with a passion for building strong client relationships and driving customer satisfaction.
• Over 5 years of experience in managing customer relationships

• Skilled in resolving customer issues and ensuring customer satisfaction

• Strong communication and interpersonal skills

• Proven track record of increasing customer retention rates

• Proficient in CRM software such as Salesforce
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Q2. How long have you been working?
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I have been working for 5 years in customer service roles.
• 5 years of experience in customer service

• Started in entry-level customer service position and worked way up to Customer Relationship Manager

• Experience in handling customer inquiries, resolving issues, and building relationships
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Q3. Why is Staff stifaction strong .
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Staff satisfaction is strong due to a positive work environment, effective communication, recognition of achievements, and opportunities for growth.
• Positive work environment fosters motivation and job satisfaction

• Effective communication ensures clarity and reduces misunderstandings

• Recognition of achievements boosts morale and motivation

• Opportunities for growth and development show investment in employees' future

• Support...read more
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Q1. Want you in this company.
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Q2. Why we do not How much customer handling do you do?
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Customer handling is more about quality than quantity in building strong relationships.
• Quality of customer interactions is more important than quantity

• Focus on building strong relationships with customers rather than just handling a large volume

• Effective communication and problem-solving skills are key in customer handling

• Examples: Resolving customer complaints effectively, providing personalized service, building trus
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Q1. Tell me about yourself
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Experienced Relationship Manager with a strong background in client relations and business development.
• Over 5 years of experience in managing client portfolios and fostering strong relationships

• Proven track record of exceeding sales targets and driving revenue growth

• Skilled in identifying client needs and providing tailored solutions

• Excellent communication and negotiation skills

• Previous experience in financial services
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Q2. What is your favourite banking product
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My favorite banking product is the high-yield savings account.
• I appreciate the competitive interest rates offered by high-yield savings accounts

• I value the ability to easily access my funds while still earning a good return

• Examples include online banks like Ally Bank or Marcus by Goldman Sachs
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Q1. What is your emition for your future ?
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My ambition for the future is to become a successful Relationship Officer, helping clients build strong and lasting relationships with the organization.
• To excel in customer service and communication skills

• To develop a deep understanding of financial products and services

• To build a strong network of clients and maintain long-term relationships
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Q2. What are the types of accounts in a bank ?
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Types of accounts in a bank include savings accounts, checking accounts, money market accounts, and certificates of deposit.
• Savings accounts: Earn interest on deposited funds, typically used for long-term savings goals.

• Checking accounts: Used for everyday transactions like paying bills and making purchases.

• Money market accounts: Offer higher interest rates than savings accounts but may have higher minimum balance requi...read more
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Q3. What is personal loan?
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A personal loan is a type of unsecured loan that is issued by a bank or financial institution based on the borrower's creditworthiness.
• Personal loans are typically used for various purposes such as debt consolidation, home improvements, or unexpected expenses.

• They have fixed interest rates and repayment terms, and the borrower must make regular monthly payments until the loan is fully repaid.

• Approval for a personal loa...read more
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Q4. Why are you interested this company
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I am interested in this company because of its strong reputation in the industry and its commitment to providing excellent customer service.
• Strong reputation in the industry

• Commitment to excellent customer service

• Opportunities for growth and development

• Innovative products and services

• Positive company culture
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Q5. Do you prefer to work on your own or in a team
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I prefer working in a team as it allows for collaboration, diverse perspectives, and shared responsibilities.
• I enjoy bouncing ideas off of others and working towards a common goal

• Teamwork often leads to more creative solutions and better outcomes

• I appreciate the support and camaraderie that comes with working in a team

• In my previous role, I was part of a successful team that consistently exceeded targets
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Q6. What motivates you to work efficiently?
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I am motivated to work efficiently by setting clear goals, staying organized, and seeking opportunities for growth.
• Setting clear goals helps me stay focused and motivated to achieve them

• Staying organized allows me to manage my time effectively and prioritize tasks

• Seeking opportunities for growth keeps me engaged and excited about my work, leading to increased efficiency

• For example, in my previous role, I set a goal to ...read more
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