Jana Small Finance Bank Customer Relationship Executive Manager Interview Questions and Answers

Q1. Introduction about the background
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Q2. How will you be useful in the company
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Q3. Are you comfortable for pan india location
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Q4. Are you eager to learn
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Q5. Loyal to the company
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Q1. Life insurance business
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Q2. Mutual fund business
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Q1. Why leave previous job.
Ans. 
Seeking new challenges and growth opportunities.
• Desire for career advancement

• Seeking new challenges

• Opportunity for professional growth

• Company restructuring or downsizing

• Relocation to a new area
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Q2. Portfolio size
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Q1. What were you looking last organisation.
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Q2. Banking products knowledge
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Q3. Customer handling, sales Banking products.
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Financial related. Banking related questions.

Q1. WHAT YOUR SKILL ,ABILITIES KNOWLEDGE
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I possess strong communication skills, excellent relationship-building abilities, and in-depth knowledge of financial products and services.
• Strong communication skills: able to effectively communicate with clients and colleagues

• Excellent relationship-building abilities: skilled at developing and maintaining relationships with clients

• In-depth knowledge of financial products and services: familiar with various banking pr...read more
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Q2. ASK GENRAL QUATION ABOUT ORGANIZATION AND JOB REQUIREMENT
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Q1. What Is The Time for interview
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Q2. What Is The Offer Letter
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An offer letter is a formal document that outlines the terms and conditions of a job offer.
• Contains details such as job title, salary, start date, benefits, and any conditions of employment.

• Typically includes a deadline for accepting the offer and instructions on how to do so.

• May also include information on background checks, drug tests, and other pre-employment requirements.
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Q3. Conframation Required
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Q4. Please Share Ditails On Mail..
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I will provide details on mail as requested.
• I will include all relevant information in the email.

• I will ensure the email is clear and concise.

• I will address any specific questions or concerns mentioned in the interview.
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Q5. My Notice Timeing 1 Month
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Q1. What Is the Job Loacstion
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Q2. My Experience Is 6 Years..
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Q1. What is working capital
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Working capital is the difference between a company's current assets and current liabilities.
• Working capital is essential for a company's day-to-day operations.

• It indicates the company's ability to meet its short-term financial obligations.

• Formula: Working Capital = Current Assets - Current Liabilities

• Examples: Cash, accounts receivable, inventory are current assets. Accounts payable, short-term loans are current liabi
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Q2. What is DSCR Ratio
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DSCR Ratio is Debt Service Coverage Ratio, a financial metric used to measure a company's ability to cover its debt obligations.
• DSCR Ratio is calculated by dividing a company's operating income by its total debt service payments.

• A DSCR Ratio of 1 or higher indicates that a company is generating enough income to cover its debt payments.

• Lenders typically look for a DSCR Ratio of 1.25 or higher when evaluating a company's
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Q1. Talk about yourself
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Experienced Customer Relationship Manager with a passion for building strong client relationships and driving customer satisfaction.
• Over 5 years of experience in managing customer relationships

• Skilled in resolving customer issues and ensuring customer satisfaction

• Strong communication and interpersonal skills

• Proven track record of increasing customer retention rates

• Proficient in CRM software such as Salesforce
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Q2. How long have you been working?
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I have been working for 5 years in customer service roles.
• 5 years of experience in customer service

• Started in entry-level customer service position and worked way up to Customer Relationship Manager

• Experience in handling customer inquiries, resolving issues, and building relationships
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Q3. Why is Staff stifaction strong .
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Staff satisfaction is strong due to a positive work environment, effective communication, recognition of achievements, and opportunities for growth.
• Positive work environment fosters motivation and job satisfaction

• Effective communication ensures clarity and reduces misunderstandings

• Recognition of achievements boosts morale and motivation

• Opportunities for growth and development show investment in employees' future

• Support...read more
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Q1. Want you in this company.
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Q2. Why we do not How much customer handling do you do?
Ans. 
Customer handling is more about quality than quantity in building strong relationships.
• Quality of customer interactions is more important than quantity

• Focus on building strong relationships with customers rather than just handling a large volume

• Effective communication and problem-solving skills are key in customer handling

• Examples: Resolving customer complaints effectively, providing personalized service, building trus
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Q1. Tell me about yourself
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Experienced Relationship Manager with a strong background in client relations and business development.
• Over 5 years of experience in managing client portfolios and fostering strong relationships

• Proven track record of exceeding sales targets and driving revenue growth

• Skilled in identifying client needs and providing tailored solutions

• Excellent communication and negotiation skills

• Previous experience in financial services
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Q2. What is your favourite banking product
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My favorite banking product is the high-yield savings account.
• I appreciate the competitive interest rates offered by high-yield savings accounts

• I value the ability to easily access my funds while still earning a good return

• Examples include online banks like Ally Bank or Marcus by Goldman Sachs
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