Jana Small Finance Bank Customer Relationship Executive Manager Interview Questions and Answers

To handle customer leads, it is important to prioritize, qualify, and nurture leads through effective communication and follow-up.

• Prioritize leads based on their potential value and urgency

• Qualify leads by gathering relevant information and assessing their fit

• Nurture leads through personalized communication and timely follow-up

• Use CRM software to track and manage leads efficiently

• Collaborate with sales and marketing te...read more

To contact existing customers, use multiple communication channels such as phone calls, emails, and social media.

• Utilize phone calls to have direct conversations with customers and address their concerns.

• Send personalized emails to provide updates, promotions, or gather feedback.

• Engage with customers on social media platforms to build relationships and respond to queries.

• Use customer relationship management (CRM) softw...read more