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ITP Software

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ITP Software Product Support Manager Interview Questions and Answers

Updated 11 Jul 2024

ITP Software Product Support Manager Interview Experiences

1 interview found

Product Support Manager Interview Questions & Answers

user image Anonymous

posted on 11 Jul 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Jun 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Details about job
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Deep Study about what you mentioned in your resume

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Engineering - Software & QA
1w (edited)
unsurpassedalbert
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works at
TCS
Trying to switch after 8 years
I have been working in IT INDUSTRY for 8 years in the same Company I always thought about stability and a secure job that's the reason. I never tried to switch but now due to family expenses I need to change companies in any conditions. Please can anybody suggest the companies with the same stability and security of jobs in the IT sector Worked in the following domains till now Hitech domain Banking(BFSI) domain Telecom - Verizon
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Interview questions from similar companies

Technical Support Engineer Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 25 Dec 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Nov 2024. There were 2 interview rounds.

Round 1 - Group Activity 

(2 Questions)

  • Q1. Advantage and disadvantage of smart phones
  • Ans. 

    Smartphones offer convenience and connectivity but can also lead to distractions and privacy concerns.

    • Advantage: Convenient access to information, communication, and entertainment

    • Advantage: Enhanced productivity with apps and tools

    • Disadvantage: Potential distractions from notifications and social media

    • Disadvantage: Privacy concerns with data collection and security risks

    • Answered by AI
    Add your answer
  • Q2. Advantage and disadvantage of online education
  • Ans. 

    Online education offers flexibility but lacks in-person interaction.

    • Advantage: Flexibility to study at own pace and schedule.

    • Advantage: Access to a wide range of courses and resources from anywhere.

    • Disadvantage: Lack of in-person interaction with teachers and peers.

    • Disadvantage: Potential for distractions and lack of motivation without a structured environment.

    • Disadvantage: Limited hands-on learning experiences for cer

    • Answered by AI
    Add your answer
Round 2 - HR 

(2 Questions)

  • Q1. Tell about yourself
  • Ans. 

    I am a dedicated Technical Support Engineer with 5 years of experience in troubleshooting hardware and software issues.

    • 5 years of experience in technical support

    • Proficient in troubleshooting hardware and software issues

    • Strong communication and problem-solving skills

    • Answered by AI
    Add your answer
  • Q2. What makes you a suitable candidate for this position?
  • Ans. 

    I have a strong technical background, excellent problem-solving skills, and a passion for helping customers.

    • Extensive experience in troubleshooting technical issues

    • Strong knowledge of various operating systems and software applications

    • Excellent communication skills to effectively assist customers

    • Proven track record of resolving complex technical problems efficiently

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It is easy to answer, but consider real-time scenarios.

Desktop Support Engineer Interview Questions & Answers

Accenture user image Kushagra Pandey

posted on 15 Oct 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Sep 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Name & bio & education
    • Add your answer
  • Q2. Future goals & achievements.
  • Ans. 

    My future goal is to become a senior Desktop Support Engineer and achieve industry certifications.

    • Obtain industry certifications such as CompTIA A+ and Microsoft Certified Desktop Support Technician (MCDST)

    • Gain experience in troubleshooting complex technical issues

    • Lead projects to improve efficiency and productivity in the IT department

    • Answered by AI
    Add your answer
Round 2 - Technical 

(2 Questions)

  • Q1. What is dhcp ?
  • Ans. 

    DHCP stands for Dynamic Host Configuration Protocol. It is a network management protocol used to automatically assign IP addresses to devices on a network.

    • DHCP assigns IP addresses to devices on a network

    • It also provides other network configuration information such as subnet mask and default gateway

    • DHCP servers lease IP addresses to devices for a specific period of time

    • DHCP helps in reducing manual configuration errors

    • Answered by AI
    Add your answer
  • Q2. How to boot a new laptop
  • Ans. 

    To boot a new laptop, you need to press the power button and wait for the operating system to load.

    • Press the power button to turn on the laptop

    • Wait for the manufacturer's logo to appear on the screen

    • The operating system will start loading

    • Enter any necessary login credentials if prompted

    • Answered by AI
    Add your answer
Round 3 - Technical 

(2 Questions)

  • Q1. Networking question about class a - e
    • Add your answer
  • Q2. Tricky question about topology
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare from 99guru , it’s very easy to crack

Skills evaluated in this interview

Technical Support Executive Interview Questions & Answers

HCLTech user image Rajeswari Goli

posted on 4 Dec 2024

Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Recruitment Consulltant and was interviewed in Nov 2024. There was 1 interview round.

Round 1 - Technical 

(2 Questions)

  • Q1. Which application you use to contact with user?
    • Add your answer
  • Q2. How to password reset in active directory?
    • Add your answer

Customer Support Executive Interview Questions & Answers

LTIMindtree user image Anonymous

posted on 29 Dec 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Nov 2024. There were 3 interview rounds.

Round 1 - Aptitude Test 

It was a versant round from Pearson.

Round 2 - One-on-one 

(1 Question)

  • Q1. Manager asked basic questions related to CV. explained the job profile. checked the communication and stability.
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Basic salary expectations
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well for Versant as this is the entry point for it.

Product Support Specialist Interview Questions & Answers

Sutherland Global Services user image Anonymous

posted on 16 Jul 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. About past company experience.
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. They ask about projects worked in previous organisation.
    • Add your answer
  • Q2. Tel about yourself
    • Add your answer
Round 3 - Technical 

(2 Questions)

  • Q1. Some technical topics of Linux and SQL
    • Add your answer
  • Q2. JIRA ticketing system
    • Add your answer
Round 4 - Client Interview 

(1 Question)

  • Q1. More about how to handle issues, JIRA ticketing tools, last faced issue in previous organisation?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I really had a very bad experience with Sutherland. They conducted multiple rounds of interview even during IST and PST hours. Also, collected the my documents as a part of onboarding.
Later after 2 days follow up, they confirmed that I'm not shortlisted.
They give assurance that all rounds cleared and collect our documents, and later no proper response.

Technical Support Engineer Interview Questions & Answers

Capgemini user image Sonali Dhawale

posted on 24 Nov 2024

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Oct 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

First Round was assessment test round, Which includes English + Cognitive questions

Round 2 - Technical 

(1 Question)

  • Q1. As I have completed aeronautical engineering. They asked me basic questions related to aeronautics. What are the primary part of the airplane?
    • Add your answer

Customer Support Executive Interview Questions & Answers

Wipro user image Anonymous

posted on 7 Aug 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected
Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduction about yourself
  • Ans. 

    I am a dedicated and experienced customer support executive with a passion for helping customers resolve their issues.

    • I have over 5 years of experience in customer support roles

    • I am skilled in handling customer inquiries and providing solutions in a timely manner

    • I have a strong understanding of product knowledge and troubleshooting techniques

    • I am proficient in using CRM systems and other customer support tools

    • I have re...

    • Answered by AI
    View 1 more answer
  • Q2. Previous experience related
    • Add your answer
Round 2 - One-on-one 

(2 Questions)

  • Q1. Previous experience related
    • Add your answer
  • Q2. About yourself and previous work related
    • Add your answer

Technical Support Engineer Interview Questions & Answers

Mphasis user image Anonymous

posted on 27 Jun 2024

Interview experience
2
Poor
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Introduce yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - i was interviewed for technical support engineer at mphasis walk in interview june 2024 at bangalore, let me begin with the location i came from a far place went to banglore without sleeping on unreserved train to get interviewed at mphasis , finding their building is very tough asked many security and they gave a visitor sticker to stick on my shirt finally i arrived interview earlier, now heres the interview process first a security or a waiter staying there outside room gives a token for interview slot 51 people arrived till 10.00 pm im one of them. first batch the security ask whos the hr you tell them hr name that is stated on mail and all 51 people are moved to a room with that hr and the hr conducted interview,

now heres the frusted part the hr shuffle the resume and go from the first resume she gave more time to the first resumes to eloborate their communication skills shes looking for extradionary communication skills 3 girls talked like native english speakers she kept their resumes later on shes in a very hurry and after 30th resume she decided to stop while someone speaking without giving a chance she interrupted in between when someone talked it was a frusted experience and imagine its a first batch she interupted me while my introduction like she did for 48 people , people came from far states to attend this low paying job
atleast give them a chance to speak and organize your time instead of brutally sending people back
finally i can say this company has a lot of office politics just by listening to these hr and their attitudes so i advice people
only attend this interview if you have exceptional communication skills otherwise dont waste your time and energy in this company theres many good companies available research about that before going for a walkin

Technical Support Engineer Interview Questions & Answers

DXC Technology user image Anonymous

posted on 3 Sep 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
No response

I applied via Recruitment Consulltant and was interviewed in Aug 2024. There were 2 interview rounds.

Round 1 - Soft skill 

(2 Questions)

  • Q1. What is your Favorite movie ?
  • Ans. 

    My favorite movie is The Shawshank Redemption.

    • Directed by Frank Darabont

    • Based on a Stephen King novella

    • Set in a prison in Maine

    • Themes of hope, friendship, and redemption

    • Starring Tim Robbins and Morgan Freeman

    • Answered by AI
    Add your answer
  • Q2. What is your Favorite colour?
  • Ans. 

    My favorite color is blue because it reminds me of the calming ocean and clear skies.

    • Blue is associated with calmness and tranquility

    • It symbolizes trust, loyalty, and confidence

    • Examples: navy blue, sky blue, royal blue

    • Answered by AI
    Add your answer
Round 2 - Technical 

(2 Questions)

  • Q1. What is power draining?
  • Ans. 

    Power draining refers to the excessive consumption of power by a device or system, leading to decreased battery life or performance.

    • Power draining can occur due to background apps running constantly on a device.

    • Faulty hardware components can also contribute to power draining.

    • Settings such as high screen brightness or frequent data syncing can increase power draining.

    • Examples include a smartphone losing battery quickly ...

    • Answered by AI
    Add your answer
  • Q2. What is VPN? When you use it?
  • Ans. 

    VPN stands for Virtual Private Network. It is used to create a secure connection over the internet, allowing users to access private networks remotely.

    • VPN encrypts data to ensure privacy and security

    • It allows users to access restricted websites or content

    • Commonly used for remote work, accessing company networks, and bypassing geo-restrictions

    • Examples include NordVPN, ExpressVPN, and Cisco AnyConnect

    • Answered by AI
    Add your answer

Skills evaluated in this interview

More about working at ITP Software

ITP Software Interview FAQs

How many rounds are there in ITP Software Product Support Manager interview?
ITP Software interview process usually has 1 rounds. The most common rounds in the ITP Software interview process are HR.

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ITP Software Salaries in India
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₹2.5 L/yr - ₹7.9 L/yr

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