Product Support Specialist Interview Questions and Answers

I would explain the new product in simple terms by focusing on its key features and benefits.

• Start by highlighting the problem the product solves

• Explain how the product works in a straightforward manner

• Emphasize the benefits and advantages of using the product

• Use analogies or real-life examples to make it easier to understand

AppsFlyer is a mobile attribution and marketing analytics platform.

• AppsFlyer helps businesses track and analyze their mobile app marketing campaigns.

• It provides insights into user acquisition, engagement, retention, and ROI.

• AppsFlyer offers features like deep linking, fraud prevention, and audience segmentation.

• I came to know about AppsFlyer through industry conferences and online research.

Connecting with clients requires active listening, clear communication, and building trust.

• Listen actively to their concerns and needs

• Communicate clearly and effectively, using language they understand

• Build trust by being reliable, responsive, and transparent

• Show empathy and understanding for their situation

• Provide personalized solutions and follow-up support

• Maintain regular communication to stay informed and address any issues

• Ask for feedback and use it to improve the custom...read more

Implemented CI/CD process using Jenkins for automated testing and deployment

• Set up Jenkins pipeline to automatically build, test, and deploy code

• Integrated with version control system (e.g. Git) to trigger builds on code changes

• Utilized automated testing tools (e.g. JUnit, Selenium) to ensure code quality

• Configured deployment scripts to deploy code to different environments (e.g. staging, production)

Technical support for Linux involves troubleshooting and resolving issues related to the Linux operating system.

• Familiarity with Linux command line interface

• Knowledge of Linux file system and permissions

• Experience with Linux server administration

• Ability to diagnose and fix network connectivity issues

• Proficiency in scripting languages like Bash and Python

• Understanding of virtualization technologies like Docker and Kubernetes