20+ Product Support Engineer Interview Questions and Answers

DSP is a platform used by advertisers to purchase ad inventory, while SSP is a platform used by publishers to sell ad space.

• DSP allows advertisers to manage and optimize their ad campaigns across multiple ad exchanges and networks.

• SSP helps publishers maximize their revenue by connecting with multiple ad networks and demand sources.

• DSPs use data and algorithms to target specific audiences, while SSPs help publishers manage and sell their ad inventory.

• Examples of DSPs include ...read more

Ad Operations involves managing the process of delivering online advertisements to target audiences.

• Ad Operations involves tasks such as ad trafficking, campaign optimization, and reporting.

• Digital Ad Operations specifically refers to the management of online advertising campaigns across various digital platforms.

• It includes tasks like setting up ad campaigns, monitoring performance metrics, and troubleshooting technical issues.

• Ad Operations professionals work closely with ad...read more

Yes, DoubleClick for Publishers (DFP) is an ad server platform for managing digital ad campaigns, while Ad Exchange is a real-time marketplace for buying and selling ad space.

• DFP is used by publishers to manage and optimize their ad inventory

• Ad Exchange allows advertisers to bid on ad space in real-time auctions

• Both platforms are owned by Google and are commonly used in digital advertising

DoubleClick for Publisher is an example of SSP (Supply-Side Platform).

• DoubleClick for Publisher is a tool used by publishers to manage and optimize their ad inventory.

• SSPs (Supply-Side Platforms) help publishers maximize their ad revenue by connecting them with multiple ad networks and exchanges.

• DSPs (Demand-Side Platforms) are used by advertisers to purchase ad inventory from publishers.

• Examples of SSPs include Google Ad Manager (formerly DoubleClick for Publishers), Rubicon...read more

HTTP response codes and their troubleshooting scenarios

• HTTP 200 - OK: Successful request

• HTTP 404 - Not Found: Resource not found

• HTTP 500 - Internal Server Error: Server-side error

• HTTP 401 - Unauthorized: Authentication failure

• HTTP 403 - Forbidden: Authorization failure

• HTTP 302 - Found: Redirect to a different URL

• HTTP 503 - Service Unavailable: Server is down or overloaded

The learning based activity involves solving a problem statement.

• Understand the problem statement thoroughly before attempting to solve it.

• Break down the problem into smaller components to tackle it effectively.

• Use logical reasoning and critical thinking skills to come up with a solution.

• Collaborate with team members or seek help from resources if needed.

• Test the solution and iterate if necessary to improve the outcome.

SQL query to show data in ascending order

• Use the ORDER BY clause in SQL

• Specify the column you want to sort by

• Use ASC keyword for ascending order

The importance of continuous learning in a technical field

• Continuous learning is essential to stay updated with new technologies and trends

• It helps in improving problem-solving skills and staying competitive in the industry

• Attending workshops, online courses, and reading technical articles are ways to continue learning

• Example: Learning about new programming languages or tools to enhance skills

I typically work on an average of 15-20 tickets per day, depending on complexity and urgency.

• I prioritize tickets based on urgency and impact on customers.

• I aim to resolve tickets efficiently to meet SLAs.

• I communicate with customers to gather necessary information for ticket resolution.

• I escalate tickets to higher levels of support when needed.

• I document all ticket interactions and resolutions for future reference.

An ad server is a web server that stores, manages, and delivers online advertisements to websites or applications.

• An ad server is used by advertisers to display their ads on websites or apps.

• It helps in targeting specific audiences based on demographics, behavior, or interests.

• Ad servers track impressions, clicks, and conversions to measure the effectiveness of ad campaigns.

• Popular ad servers include Google Ad Manager, DoubleClick by Google, and AdRoll.

DHCP is a network protocol that automatically assigns IP addresses to devices on a network.

• DHCP stands for Dynamic Host Configuration Protocol.

• It allows devices to obtain IP addresses and other network configuration information from a DHCP server.

• DHCP operates on the client-server model, where the client requests an IP address and the server assigns one.

• DHCP uses a lease mechanism to control the amount of time a device can use an IP address before it must be renewed.

• DHCP redu...read more

IP address is a unique numerical label assigned to each device connected to a computer network, DHCP is a protocol that assigns IP addresses automatically, Outlook configuration involves setting up email accounts, DNS translates domain names to IP addresses.

• IP address is a unique identifier for devices on a network (e.g. 192.168.1.1)

• DHCP is a protocol that automatically assigns IP addresses to devices on a network

• Outlook configuration involves setting up email accounts, serve...read more

To create a box job, you can use a job scheduler tool like Jenkins or cron to automate the execution of tasks within a specified time frame.

• Use a job scheduler tool like Jenkins or cron to create a new job.

• Define the tasks or commands that need to be executed within the job.

• Set the schedule for when the job should run, such as daily, weekly, or at specific times.

• Configure any necessary parameters or dependencies for the job to run successfully.

• Monitor the job execution and tr...read more

To do a SQL server query, you need to use SQL syntax to retrieve data from a database.

• Use SELECT statement to retrieve data from a table

• Specify the columns you want to retrieve after SELECT

• Use FROM clause to specify the table you are querying from

• Add conditions using WHERE clause to filter the results

• Use ORDER BY clause to sort the results

• Use JOIN clause to combine data from multiple tables

SQL stands for Structured Query Language.

• SQL is a standard language for accessing and manipulating databases.

• It is used to communicate with databases to perform tasks such as querying data, updating data, and creating tables.

• Examples of SQL commands include SELECT, INSERT, UPDATE, DELETE, and CREATE.

Autosys is a job scheduling and management tool used for automating and monitoring tasks in a computer system.

• Autosys allows users to define, schedule, and monitor jobs.

• It provides a graphical user interface for job management.

• Autosys can be used to automate tasks such as file transfers, database updates, and script execution.

• Jobs in Autosys can have dependencies and conditions for execution.

• Autosys provides notifications and alerts for job status changes.

SQL is a relational database management system, while NoSQL is a non-relational database management system.

• SQL uses structured query language for querying data

• NoSQL databases are more flexible and can handle unstructured data

• SQL databases are vertically scalable, while NoSQL databases are horizontally scalable

• Examples of SQL databases include MySQL, Oracle, and SQL Server

• Examples of NoSQL databases include MongoDB, Cassandra, and Redis

New ATM configuration user access involves setting up permissions for different users to access specific features.

• Identify the different user roles and their corresponding access levels

• Set up permissions for each user role based on their responsibilities

• Test the new configuration to ensure that users can only access the features they are authorized to use

Use a loop to send 1000 API requests

• Create a loop that iterates 1000 times

• Inside the loop, make a request to the API endpoint

New project implementation involves planning, execution, and monitoring to ensure successful completion.

• Develop a project plan outlining goals, timeline, resources, and budget.

• Assign roles and responsibilities to team members.

• Monitor progress regularly and make adjustments as needed.

• Communicate with stakeholders to keep them informed of project status.

• Conduct post-project evaluation to identify successes and areas for improvement.

Python code to find the factorial of a number

• Use a recursive function to calculate the factorial

• Handle edge cases like 0 and negative numbers

• Factorial of a number n is the product of all positive integers less than or equal to n