41 Product Support Engineer Jobs

GlobalLogic is looking for an enthusiastic Javascript/Web Deveoper who is interested in moving into a Product Support Engineer role. In this role, you will apply your web development expertise to assist with support, resolve issues and product enhancement. You will collaborate with various teams, including development, business, and customer support, to ensure a positive user experience and address any technical challenges.

Designation: Senior Engineer (Javascript - Product Support) Experience: 2+ years Work Location: Gurgaon

• 3+ years of experience in Software Support, Technical Support in Technical Products
• Excellent communication skills, both written and verbal
• Bachelor's degree in computer science or related field
• Availability & Hours of Operation:- 24X7 availability.
• Provides technical support via telephone and email, and thoroughly logs all interactions in respective support cases.
• Validates and reports customer-submitted product bug reports with precision.
• Troubleshoot & resolve customer’s issues and educate customers on the use of Tool.
• Assists in testing new and enhanced products.
• Manages projects professionally and within stated timelines.
• Identifies trends and potential issues and quickly communicates with affected parties.
• Helps maintain accurate and complete product documentation.
• Treat each case as an opportunity to delight customers, despite factors outside the control of the consultant (such as product limitations or dependencies on third parties)
• Assists in special projects and other duties as assigned.

• Must have, Deep knowledge and understanding of HTML, JavaScript, Perl, Web 2.0, and web services.
• Knowledge of Internet/Digital Marketing concepts, Mobile, DTM, and Tag Management.
• Experience with data insertion and reporting APIs, SOAP, REST.
• Knowledge of Mobile and Video programming solutions
• Knowledge of Experience with Tag Management tools.
• Proven ability to diagnose and troubleshoot complex analytic implementation issues.
• Practical understanding of JQuery, Angular JS, and Any JS Framework
• Knowledge of API (Application Programming Interface) (SOAP/REST)
• Ability to identify, research, and quantify business problems using statistical analyses on large data sets.
• Proven skills of working in multi-platform technology companies, as a support engineer/consultant.
• General knowledge about working with Google, Tealium, Salesforce, and Pega technologies.
• Advanced level Excel and PowerPoint
• Some experience in digital marketing, CRO, digital analytics,decisioning, personalization, recommendations, or UX disciplines

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!