PHP Product Support Engineer

GlobalLogic is seeking an enthusiastic PHP Developer ready to transition into a Product Support Engineer role. In this position, you will utilize your web development expertise to provide technical support, resolve issues, and contribute to product enhancement. Collaborating with cross-functional teams, you will ensure a seamless user experience and tackle technical challenges effectively.

• 2+ years of experience in PHP Web Development.
• Proven experience in developing, testing, and maintaining web applications.
• Hands-on expertise in identifying, documenting defects, and deploying product updates.
• Excellent written and verbal communication skills in English.
• Flexibility to work in 24/7 shifts and willingness to work from the office.

• Deliver timely and professional technical support to customers or internal teams.
• Diagnose and resolve product-related functionality or performance issues.
• Communicate with customers to understand and document their challenges.
• Provide troubleshooting advice and guide customers through solutions.
• Develop and maintain support documentation, including troubleshooting guides and product updates.
• Propose product improvements based on technical insights or user feedback.
• Share best practices and insights with the team to align with project goals.
• Assist or train team members in areas requiring specialized expertise.

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!