Product Support - Member

GlobalLogic is looking for a dedicated and detail-oriented Technical Support Engineers to provide essential technical assistance to our clients. This is an excellent opportunity for a recent graduate eager to begin their career in technical support, with a focus on networking and troubleshooting. As a key member of our support team, you will troubleshoot and resolve technical issues, ensuring a seamless and efficient experience for our clients.

• Graduate with a degree in Computer Science, Information Technology, Networking or a related field • Basic understanding of networking concepts such as IP addressing, routing, switching, and protocols e.g., TCP/IP, DNS, DHCP • Familiarity with networking equipment (routers, switches, firewalls, etc.) • Hands-on experience or knowledge of network troubleshooting tools and techniques. • Ability to communicate technical information clearly and effectively to non-technical users. • Strong communication skills, both oral and written, in English • Must be flexible with 24/7 shift

• Triage Issues, Assess and manage customer inquiries from phone, chat, or web portal channels. • Prioritize Urgency, identify critical issues and prioritize based on urgency and customer impact. • Leverage Internal Resources, use internal knowledge repositories to find solutions and resolve issues quickly. • Log and Document, accurately log all incidents and customer requests into the case management system, maintaining thorough records. • Route to Appropriate Resources, ensure cases are escalated or routed to the right team for resolution. • Create Positive Experiences, ensure clear communication and respect for customers’ time, providing solutions with the appropriate urgency. • Customer Interaction, Maintain professionalism in all customer interactions, both verbally and in writing.

Exciting Projects: We focus on industries like High-Tech, communication, media, healthcare, retail and telecom. Our customer list is full of fantastic global brands and leaders who love what we build for them.

Collaborative Environment: You Can expand your skills by collaborating with a diverse team of highly talented people in an open, laidback environment — or even abroad in one of our global centers or client facilities!

Work-Life Balance: GlobalLogic prioritizes work-life balance, which is why we offer flexible work schedules, opportunities to work from home, and paid time off and holidays.

Professional Development: Our dedicated Learning & Development team regularly organizes Communication skills training(GL Vantage, Toast Master),Stress Management program, professional certifications, and technical and soft skill trainings.

Excellent Benefits: We provide our employees with competitive salaries, family medical insurance, Group Term Life Insurance, Group Personal Accident Insurance , NPS(National Pension Scheme ), Periodic health awareness program, extended maternity leave, annual performance bonuses, and referral bonuses.

Fun Perks: We want you to love where you work, which is why we host sports events, cultural activities, offer food on subsidies rates, Corporate parties. Our vibrant offices also include dedicated GL Zones, rooftop decks and GL Club where you can drink coffee or tea with your colleagues over a game of table and offer discounts for popular stores and restaurants!