Isource It Enabled Services Senior Executive Interview Questions and Answers

Initially, you need to conduct a harvest test on the system, which will take one hour. After the harvest, you must provide an assessment. Prior to starting your assessment, you have two videos to watch. In the first video, you will learn about the company, and in the second video, you will understand what tasks will be expected of you. Once you have watched both videos, your assessment will begin, consisting of 39 questions, and you will need to score at least 21 marks to pass.

Q1. Tell me about yourself.
Ans. 
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
• 5 years of experience in customer care

• Skilled in resolving customer issues

• Strong focus on providing exceptional service

• Empathetic and dedicated approach

• Excellent communication skills
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Q2. Why do you want to work in a Business Process Outsourcing (BPO) role?
Ans. 
I am passionate about providing excellent customer service and enjoy the fast-paced environment of a BPO role.
• I have strong communication skills and enjoy interacting with people.

• I thrive in a dynamic and challenging work environment.

• I am motivated by the opportunity to help customers and resolve their issues efficiently.

• I am interested in the diverse range of industries and clients that BPO roles offer.

• I am excited ab...read more
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Q3. What was your understanding of the assessment?
Ans. 
I understood the assessment as a way to evaluate my skills and knowledge related to customer care.
• I understood that the assessment would involve questions or scenarios related to customer service.

• I prepared by reviewing common customer care scenarios and practicing my communication skills.

• I expected to demonstrate my ability to handle customer inquiries and resolve issues effectively.

• I also anticipated being evaluated ...read more
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Q1. What motivates you to pursue a career in the BPO sector?
Ans. 
I am motivated to pursue a career in the BPO sector because of the opportunity to interact with diverse customers and provide excellent service.
• Opportunity to interact with diverse customers

• Ability to provide excellent service

• Challenging and dynamic work environment

• Opportunity for career growth and development
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Q2. What motivates you to apply specifically for a position at Continuum Global Solutions, given the presence of numerous companies in the BPO sector such as Teleperformance and Takus?
Ans. 
I am motivated to apply for a position at Continuum Global Solutions due to their reputation for providing excellent customer care services and opportunities for career growth.
• Continuum Global Solutions has a strong reputation for providing excellent customer care services.

• I am impressed by the opportunities for career growth and development at Continuum Global Solutions.

• I value the company culture and values of Contin...read more
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Q3. If you are a graduate, why did you choose not to pursue a career in your field, and what motivates you to join a BPO?
Ans. 
I chose to join a BPO instead of pursuing a career in my field due to the diverse opportunities and growth potential it offers.
• I wanted to explore different industries and gain a broader skill set.

• I was attracted to the fast-paced and dynamic environment of the BPO industry.

• I enjoy interacting with people and providing excellent customer service, which aligns with the role of a Customer Care Executive.

• I believe working...read more
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Q4. What did you understand from the assessment that you completed?
Ans. 
I understood the assessment as a way to evaluate my skills and knowledge relevant to the role of a Customer Care Executive.
• The assessment helped me showcase my communication skills, problem-solving abilities, and customer service knowledge.

• I was able to demonstrate my ability to handle difficult customers and resolve issues efficiently.

• The assessment also allowed me to highlight my multitasking skills and ability to wo...read more
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Q1. Tell me about yourself
Ans. 
Experienced sales executive with a proven track record of exceeding targets and building strong client relationships.
• Over 5 years of sales experience in the technology industry

• Consistently met or exceeded sales targets by 20% each quarter

• Built and maintained relationships with key clients such as ABC Company and XYZ Corporation
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Q2. Sell me this phone
Ans. 
I would highlight the phone's sleek design, advanced features, and competitive pricing to appeal to the customer's needs and preferences.
• Emphasize the phone's sleek and modern design to attract the customer visually.

• Highlight the advanced features such as high-quality camera, long battery life, and fast processor to showcase its capabilities.

• Mention the competitive pricing compared to other similar phones in the market...read more
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Q3. Tell me aboutDelhi
Ans. 
Delhi is the capital city of India, known for its rich history, diverse culture, and bustling markets.
• Delhi is divided into two parts - Old Delhi and New Delhi

• It is home to several historical monuments like the Red Fort, Qutub Minar, and India Gate

• Delhi is a major hub for shopping, with markets like Chandni Chowk and Connaught Place attracting tourists and locals alike

• The city has a vibrant food scene, offering a varie...read more
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Q4. Are women safe in delhi
Ans. 
Women's safety in Delhi is a complex issue with varying opinions and experiences.
• Women in Delhi face safety concerns due to high rates of crimes like sexual harassment, assault, and rape.

• There have been incidents of high-profile cases that have brought attention to the issue of women's safety in the city.

• However, there are also initiatives and efforts being made to improve safety for women in Delhi, such as increased p...read more
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Q5. Salay expections
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Q1. Self introduction
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Q2. Bref about home town or Bangalore
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Q1. ABOUT YOUR SELF
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Q2. What is your name
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Q3. Where are you from
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Q4. Your last company
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Q5. What is Your hobbies
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Q1. Introduction about one self. Knowledge about accounts
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Q1. INTRODUCTION THAT TELL ME SOMETHING ABOUT YOURSELF
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Q1. Tell me about yourself?
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Q2. What do you know about BPO?
Ans. 
BPO stands for Business Process Outsourcing, where companies outsource non-core business functions to third-party service providers.
• BPO involves contracting a third-party service provider to handle specific business processes, such as customer service, technical support, or back-office operations.

• It helps companies focus on their core competencies while reducing costs and improving efficiency.

• BPO services can be onshor...read more
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Q3. Why you need this job?
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Q4. Will you be able to reach in time?
Ans. 
Yes, I am confident in my ability to reach in time for any customer care related issues.
• I am well-organized and prioritize tasks effectively to ensure timely responses to customer queries.

• I have a reliable mode of transportation and can adjust my schedule if needed to meet deadlines.

• I have a track record of meeting deadlines and responding promptly to customer inquiries.

• I am committed to providing excellent customer se...read more
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Q5. R u a fresher candidate or experienced one?
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Q1. Current working somewhere
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Q2. Dislike and like about your job profile
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Comfortable job work from home or office