InterGlobe Aviation Customer Care Executive Interview Questions and Answers for Freshers

Q1. Normal questions about past experiences & knowledge about aviation
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Q1. Self Introduction , education, experience and hobby
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Q2. Experience Questions
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In GD they will give you a random topic and gives one minute to discuss about it and you get 30sec to speak about . They see your boldness while speaking and your fluent in English language.

Q1. Self introduction
Ans. First they will ask about self introduction
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Q2. Random questions related to aviation 1
Ans. Then they ask random questions and aviation industry and the history of aviation industry.
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Q3. Random questions about the position you applied
Ans. Then they will ask questions about the position you are applying for.
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Q4. Question about grooming
Ans. Then some random questions like grooming and etc .
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Q5. Question about dressing
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Q6. Question about the behaviour
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Q7. Question about your attitude
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Q8. How much you will rate yourself from 1 to 10
Ans. 
I would rate myself 8 out of 10 for my customer service skills.
• I have extensive experience in handling customer queries and complaints.

• I am empathetic and patient while dealing with customers.

• I have received positive feedback from customers in my previous roles.

• However, there is always room for improvement and I am constantly working on enhancing my skills.
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Q1. What was your last salary
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Q2. Where do you stay in Delhi ncr?
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Q1. What do you know about Call Ba?
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Q2. What is good customer service
Ans. 
Good customer service is providing prompt, efficient and friendly assistance to customers.
• Promptly addressing customer concerns and inquiries

• Efficiently resolving issues and providing solutions

• Being friendly and empathetic towards customers

• Going above and beyond to exceed customer expectations

• Providing clear and concise communication

• Being knowledgeable about products and services

• Showing appreciation for customer loyalt...read more
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Based on aviation and maths

Q1. Tell about your self
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Q2. Why do choose the job
Ans. 
I choose this job because I enjoy helping others and have a passion for providing excellent customer service.
• Passion for helping others

• Enjoy providing excellent customer service

• Opportunity to make a positive impact on customers' experiences
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Q3. Who is customer
Ans. 
A customer is an individual or organization that purchases goods or services from a business.
• Customers can be individuals or businesses

• Customers provide revenue for the business

• Customer satisfaction is important for business success

• Examples: A person buying a coffee at a cafe, a company purchasing office supplies
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Q1. What's your qualification
Ans. 
I have a Bachelor's degree in Business Administration with a focus on customer service.
• Bachelor's degree in Business Administration

• Specialization in customer service

• Relevant coursework in communication and problem-solving

• Previous experience in customer service roles
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Q2. Salary expectation
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Q1. THEY WILL ASK YOU ABOUT YOUR QUALIFICATION AND EXPERIENCE YOU HAVE
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Q1. DETAILED DISCUSSION ON JOB PROFILE WITH MANAGER
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Q1. Why do you want to work for our airline .?
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Q2. Tell me about a time when you experienced ?
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