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ICICI Lombard General Insurance Company

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ICICI Lombard General Insurance Company Customer Service Associate Interview Questions and Answers

Updated 13 Mar 2024

ICICI Lombard General Insurance Company Customer Service Associate Interview Experiences

1 interview found

Customer Service Associate Interview Questions & Answers

user image Mayuri Jadhav

posted on 13 Mar 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Mar 2023.

Round 1 - One-on-one 

(1 Question)

  • Q1. How to sales , introduce
  • Ans. 

    To introduce and sell effectively, focus on building rapport, highlighting benefits, and addressing customer needs.

    • Build rapport by greeting customers warmly and asking open-ended questions to understand their needs

    • Highlight the benefits of the product or service by focusing on how it can solve the customer's problems or improve their life

    • Address customer needs by actively listening, offering solutions, and providing e...

    • Answered by AI
    Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Able to handle pressure, how you convince customer
  • Ans. 

    I am able to handle pressure by staying calm, listening actively, and offering solutions that meet the customer's needs.

    • Stay calm and composed under pressure

    • Listen actively to understand the customer's concerns

    • Offer solutions that address the customer's needs and concerns

    • Provide clear and concise explanations to convince the customer

    • Answered by AI
    Add your answer

Top trending discussions

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Interview Tips & Stories
2w
gandalfthepurple
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works at
MicroEnergy Credits, Corp.
SQL and Python Interview Tips needed ASAP!
My SQL and Python technical round is in 3 days and I need a list of important topics to practice for Python. I have worked on NumPy and Pandas libraries at my current workplace. Need an exhaustive list of topics that you guys have been asked in DA/BA role interviews. The interview is for a Big4 company. Any help is much appreciated!
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Customer Service Associate Interview Questions & Answers

Bajaj Allianz Life Insurance user image Anonymous

posted on 22 Oct 2024

Interview experience
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Difficulty level
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Process Duration
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I applied via Walk-in and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Behavioral 

(1 Question)

  • Q1. They explained a stressful situation and asked how i would react.
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Customer Service Associate Interview Questions & Answers

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posted on 27 Jun 2021

Interview Questionnaire 

2 Questions

  • Q1. Basic questions
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  • Q2. About friend in english
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Customer Support Executive Interview Questions & Answers

Shriram Life Insurance user image Anonymous

posted on 12 Nov 2024

Interview experience
5
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Difficulty level
-
Process Duration
-
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Round 1 - One-on-one 

(3 Questions)

  • Q1. Talk me About your self
    • Add your answer
  • Q2. What do you know about Excel
    • Add your answer
  • Q3. What do you know about the team leader?
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. What is your last company experience.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on your skills and understand the interviewer's words and choose the right answer.

Customer Service Manager Interview Questions & Answers

Tata AIA Life Insurance user image Anonymous

posted on 24 Sep 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Experience details
    • Add your answer
  • Q2. Predict knowledge how to handle the customers
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Customer Relation Officer Interview Questions & Answers

ICICI Prudential Life Insurance user image Anonymous

posted on 16 Dec 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
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Round 1 - HR 

(2 Questions)

  • Q1. Why are you specifically interested in this job rather than other opportunities?
    • Add your answer
  • Q2. What makes you a suitable candidate for this position?
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Customer Support Executive Interview Questions & Answers

PNB MetLife user image Anonymous

posted on 27 Feb 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
-

I applied via Campus Placement and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - Telephonic Call 

(1 Question)

  • Q1. Telecaller Mein Ham Kis Tarah Ke help kar sakte hain Apne customer ki
    • Add your answer
Round 2 - Group Discussion 

Group distributions Mein Kya Kam karna rahata hai

Interview Preparation Tips

Interview preparation tips for other job seekers - Telecalling and computer customer support

Customer Care Executive Interview Questions & Answers

Axis Max Life Insurance user image appu khote

posted on 26 Oct 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
    • Add your answer
  • Q2. Tell me about your self, how did you get this opportunity
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Telll me about your self
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - all good

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Star Health & Allied Insurance user image Sushma Sundar

posted on 12 Jun 2024

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jun 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Any topic for 5mins
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Senior Customer Service Executive Interview Questions & Answers

HDFC Life user image Prashant Gupta

posted on 5 Jan 2022

I applied via Referral and was interviewed in Jul 2021. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. About myself, my work & KPI.
    • Add your answer
  • Q2. Asked about the life insurance products, types of insurance plans, types of bonuses, benefits of life insurance etc.
    • Add your answer
  • Q3. Asked about my work experience & my family background.
    • Add your answer
  • Q4. And the last question has been asked there, reason to join the organization.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Before an interview, we should become mentally prepared and revised & re call all the answers of the questions which interviewer can asked during interview.
We should do the self practice verbally infront of ourselves to improve our communication & presentation style better.
More about working at ICICI Lombard General Insurance Company

ICICI Lombard General Insurance Company Interview FAQs

How many rounds are there in ICICI Lombard General Insurance Company Customer Service Associate interview?
ICICI Lombard General Insurance Company interview process usually has 2 rounds. The most common rounds in the ICICI Lombard General Insurance Company interview process are One-on-one Round.
How to prepare for ICICI Lombard General Insurance Company Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at ICICI Lombard General Insurance Company. The most common topics and skills that interviewers at ICICI Lombard General Insurance Company expect are Claim Settlement, Claims Processing, Customer Complaints, Customer Handling and Customer Relationship.
What are the top questions asked in ICICI Lombard General Insurance Company Customer Service Associate interview?

Some of the top questions asked at the ICICI Lombard General Insurance Company Customer Service Associate interview -

  1. Able to handle pressure, how you convince custo...read more
  2. How to sales , introd...read more

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ICICI Lombard General Insurance Company Customer Service Associate Interview Process

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Interview experience

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ICICI Lombard General Insurance Company Customer Service Associate Salary
based on 15 salaries
₹1.8 L/yr - ₹4 L/yr
7% less than the average Customer Service Associate Salary in India
View more details

ICICI Lombard General Insurance Company Customer Service Associate Reviews and Ratings

based on 4 reviews

4.6/5

Rating in categories

4.8

Skill development

4.7

Work-life balance

4.7

Salary

4.8

Job security

4.8

Company culture

3.3

Promotions

3.3

Work satisfaction

Explore 4 Reviews and Ratings
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