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ICICI Lombard General Insurance Company Customer Service Associate Interview Questions and Answers

Updated 13 Mar 2024

ICICI Lombard General Insurance Company Customer Service Associate Interview Experiences

1 interview found

Customer Service Associate Interview Questions & Answers

user image Mayuri Jadhav

posted on 13 Mar 2024

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Mar 2023.

Round 1 - One-on-one 

(1 Question)

  • Q1. How to sales , introduce
  • Ans. 

    To introduce and sell effectively, focus on building rapport, highlighting benefits, and addressing customer needs.

    • Build rapport by greeting customers warmly and asking open-ended questions to understand their needs

    • Highlight the benefits of the product or service by focusing on how it can solve the customer's problems or improve their life

    • Address customer needs by actively listening, offering solutions, and providing e...

    • Answered by AI
    Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Able to handle pressure, how you convince customer
  • Ans. 

    I am able to handle pressure by staying calm, listening actively, and offering solutions that meet the customer's needs.

    • Stay calm and composed under pressure

    • Listen actively to understand the customer's concerns

    • Offer solutions that address the customer's needs and concerns

    • Provide clear and concise explanations to convince the customer

    • Answered by AI
    Add your answer

Top trending discussions

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Interview Tips & Stories
2w
mrstorm
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works at
Wipro
90 days notice period
"Hi everyone, I have a 90-day notice period and actively seeking new job opportunities. However, I haven't received any interview calls yet due to this notice period. I would appreciate any advice on how to navigate this situation. Additionally, if I update my profile to indicate that I am serving my notice period (even though I’m not), how should I handle questions regarding this during interviews? Any guidance or referrals would be greatly appreciated.I am looking for opportunities in ad tech field now.Thank you!"
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Customer Service Manager Interview Questions & Answers

Axis Max Life Insurance user image Anonymous

posted on 24 Mar 2022

I applied via Naukri.com and was interviewed in Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
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Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Tell me anything about my job role

Customer Service Manager Interview Questions & Answers

Tata AIA Life Insurance user image Anonymous

posted on 24 Sep 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Experience details
    • Add your answer
  • Q2. Predict knowledge how to handle the customers
    • Add your answer

Customer Service Manager Interview Questions & Answers

ICICI Prudential Life Insurance user image L.vidhya

posted on 15 Feb 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Phrase and active voice and passive voice and more technical questions and arithmetic

Round 2 - HR 

(3 Questions)

  • Q1. Self intro and job releted questions
    • Add your answer
  • Q2. Salary expectation
    • Add your answer
  • Q3. What is accounting
  • Ans. 

    Accounting is the process of recording, summarizing, and analyzing financial transactions of a business.

    • Accounting involves the systematic recording of financial transactions.

    • It includes summarizing and organizing financial data to prepare financial statements.

    • Accounting also involves analyzing financial information to provide insights and make informed decisions.

    • Examples of accounting tasks include bookkeeping, prepar...

    • Answered by AI
    Add your answer

Senior Associate Interview Questions & Answers

HDFC Life user image Anonymous

posted on 27 Mar 2022

I applied via Referral and was interviewed before Mar 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Math reasoning English and insurance knowledge

Round 3 - HR 

(5 Questions)

  • Q1. Why should we hire you?
    • Add your answer
  • Q2. Why are you looking for a change?
    • Add your answer
  • Q3. What are your salary expectations?
    • Add your answer
  • Q4. Share details of your previous job.
    • Add your answer
  • Q5. What are your strengths and weaknesses?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy to moderate interview..All the best..

Senior Associate Interview Questions & Answers

SBI Life Insurance Company user image Anonymous

posted on 30 May 2022

I applied via Referral and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

English language arthamatic reasoning

Round 3 - RM interciew 

(1 Question)

  • Q1. About past work experience and company
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Need strong Recommendations and previous work Experience.

Senior Associate Interview Questions & Answers

SBI Life Insurance Company user image Anonymous

posted on 20 Sep 2022

I applied via Referral and was interviewed in Aug 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Quantitative Aptitude, Reasoning, Verbal and Non Verbal & English

Round 3 - Technical 

(5 Questions)

  • Q1. Self Introduction, Technical Questions on their Education
    • Add your answer
  • Q2. Tell me about yourself
    • Add your answer
  • Q3. Why do you prefer this Company
    • Add your answer
  • Q4. What are you expecting from this Company
    • Add your answer
  • Q5. Will ask about their Education
    • Add your answer

Interview Preparation Tips

Topics to prepare for SBI Life Insurance Company Senior Associate interview:
  • Quantitative Aptitude
  • Reasoning
Interview preparation tips for other job seekers - This is a good reputed Company. Will learn more from Seniors about work.

Senior Associate Interview Questions & Answers

SBI Life Insurance Company user image Anonymous

posted on 30 Jan 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - Aptitude Test 

Basic aptitude, reasoning & english

Round 3 - One-on-one 

(1 Question)

  • Q1. Interview with manager
    • Add your answer
Round 4 - HR 

(1 Question)

  • Q1. Interview with HR people
    • Add your answer
Round 5 - One-on-one 

(1 Question)

  • Q1. Interview with RD person
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't apply to SBI life if you want to grow your career & if you got job here work for maximum of 2 years.

Senior Associate Interview Questions & Answers

SBI Life Insurance Company user image Anonymous

posted on 2 Dec 2022

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Campus Placement and was interviewed before Dec 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Basic English maths and quantitative questions

Round 3 - HR 

(3 Questions)

  • Q1. Basic excel knowledge vlookup and excel knowledge
    • Add your answer
  • Q2. Basic intro of yourself and company knowledge
    • Add your answer
  • Q3. About sbilife company
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Do not fall for the trap of brand name if you jave completed masters this is not correct place for your growth

Senior Associate Interview Questions & Answers

SBI Life Insurance Company user image Anonymous

posted on 2 Dec 2022

I applied via Referral and was interviewed in Jun 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Basics about previous experience.
    • Add your answer
Round 3 - One-on-one 

(1 Question)

  • Q1. Requirements for current job.
    • Add your answer
Round 4 - HR 

(1 Question)

  • Q1. Asking about Package details and location.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Explain existing job roles and responsibilities well.
More about working at ICICI Lombard General Insurance Company

ICICI Lombard General Insurance Company Interview FAQs

How many rounds are there in ICICI Lombard General Insurance Company Customer Service Associate interview?
ICICI Lombard General Insurance Company interview process usually has 2 rounds. The most common rounds in the ICICI Lombard General Insurance Company interview process are One-on-one Round.
How to prepare for ICICI Lombard General Insurance Company Customer Service Associate interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at ICICI Lombard General Insurance Company. The most common topics and skills that interviewers at ICICI Lombard General Insurance Company expect are Claim Settlement, Claims Processing, Customer Complaints, Customer Handling and Customer Relationship.
What are the top questions asked in ICICI Lombard General Insurance Company Customer Service Associate interview?

Some of the top questions asked at the ICICI Lombard General Insurance Company Customer Service Associate interview -

  1. Able to handle pressure, how you convince custo...read more
  2. How to sales , introd...read more

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ICICI Lombard General Insurance Company Customer Service Associate Interview Process

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Excellent
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ICICI Lombard General Insurance Company Customer Service Associate Salary
based on 15 salaries
₹1.8 L/yr - ₹4 L/yr
8% less than the average Customer Service Associate Salary in India
View more details

ICICI Lombard General Insurance Company Customer Service Associate Reviews and Ratings

based on 4 reviews

4.6/5

Rating in categories

4.8

Skill development

4.7

Work-life balance

4.7

Salary

4.8

Job security

4.8

Company culture

3.3

Promotions

3.3

Work satisfaction

Explore 4 Reviews and Ratings
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