2 ICICI Lombard General Insurance Company Customer Service Associate Interview Questions & Answers | Complete Prep Guide 2025

ICICI Lombard General Insurance Company Customer Service Associate Interview Experiences

1 interview found

Customer Service Associate Interview Questions & Answers

Mayuri Jadhav

posted on 13 Mar 2024

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I was interviewed before Mar 2023.

Round 1 - One-on-one

(1 Question)

Q1. How to sales , introduce

Ans.

To introduce and sell effectively, focus on building rapport, highlighting benefits, and addressing customer needs.

Build rapport by greeting customers warmly and asking open-ended questions to understand their needs
Highlight the benefits of the product or service by focusing on how it can solve the customer's problems or improve their life
Address customer needs by actively listening, offering solutions, and providing e...

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Round 2 - One-on-one

(1 Question)

Q1. Able to handle pressure, how you convince customer

Ans.

I am able to handle pressure by staying calm, listening actively, and offering solutions that meet the customer's needs.

Stay calm and composed under pressure
Listen actively to understand the customer's concerns
Offer solutions that address the customer's needs and concerns
Provide clear and concise explanations to convince the customer

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Top trending discussions

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Interview Tips & Stories

4d (edited)

timepasstiwari

A Digital Markter

Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question

So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more

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Interview questions from similar companies

Customer Service Associate Interview Questions & Answers

HDFC Ergo General Insurance

Anonymous

posted on 23 May 2021

I applied via Campus Placement and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. Describe yourself as a person ?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident.

Senior Associate Interview Questions & Answers

SBI General Insurance

Anonymous

posted on 19 May 2023

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(2 Questions)

Q1. Tell me about your self

Ans.

I am a highly experienced Senior Associate with a strong background in [specific field].

Over [number] years of experience in [specific field]
Expertise in [specific skills or areas]
Proven track record of [specific achievements or projects]
Strong leadership and team management skills
Excellent communication and problem-solving abilities

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Q2. About your current education

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Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared

Customer Service Associate Interview Questions & Answers

Tata AIG

Anonymous

posted on 27 Jun 2021

Interview Questionnaire

2 Questions

Q1. Basic questions

Add your answer

Q2. About friend in english

Add your answer

Senior Associate Interview Questions & Answers

HDFC Ergo General Insurance

Harshal Patil

posted on 30 Aug 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Referral and was interviewed in Jul 2024. There were 3 interview rounds.

Round 1 - HR

(1 Question)

Q1. Tell me something about yourself.

Ans.

I am a dedicated and experienced professional with a strong background in project management and team leadership.

I have over 8 years of experience in project management, leading cross-functional teams to successful project completion.
I excel in strategic planning, problem-solving, and communication skills.
I am passionate about continuous learning and professional development, constantly seeking new challenges and oppor

Answered by AI

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Round 2 - HR

(1 Question)

Q1. How will you contribute if you gets selected?

Ans.

I will contribute my extensive experience and skills to drive project success and mentor junior team members.

Utilize my expertise in project management to ensure successful project delivery
Provide mentorship and guidance to junior team members to help them grow professionally
Collaborate with team members to brainstorm innovative solutions and drive continuous improvement
Contribute to strategic planning and decision-mak

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Round 3 - Client Interview

(1 Question)

Q1. What is sells? How it's worked? & What is general insurance?

Ans.

Sales is the process of persuading potential customers to buy products or services. General insurance provides financial protection against a wide range of risks.

Sales involves identifying potential customers, understanding their needs, and convincing them to make a purchase.
It typically includes activities such as prospecting, qualifying leads, making presentations, and closing deals.
General insurance covers a variety...

Answered by AI

Add your answer

Senior Associate Interview Questions & Answers

HDFC Ergo General Insurance

Anonymous

posted on 26 Sep 2024

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - HR

(2 Questions)

Q1. Self introduction

Add your answer

Q2. Past exeperince

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - prepare for the self introduction and past expereince

Sales Executive Interview Questions & Answers

HDFC Ergo General Insurance

Anonymous

posted on 17 Feb 2021

I applied via Referral and was interviewed before Feb 2020. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. They will ask relevant experience in the same field..

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be Confident about yourself..and have adequate knowledge of sales profile

Sales Executive Interview Questions & Answers

Future Generali India Life Insurance

Anonymous

posted on 3 Jan 2021

I applied via Campus Placement and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire

4 Questions

Q1. 1.introduce yourself

Add your answer

Q2. What strategy you apply while hiring insurance advisor

Add your answer

Q3. Which audience you will target for hiring advisor

Add your answer

Q4. Are you comfortable in traveling or going in field for meeting prospect

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I will advice you that be positive and speak confidently what you are speaking.

Customer Service Executive Interview Questions & Answers

Tata AIG

Anonymous

posted on 26 Jan 2020

Interview Questionnaire

7 Questions

Q1. Introduce me yourself

View 3 more answers

Q2. Why there is long gap in your job please explain?

View 1 more answer

Q3. Why I should hire you?

View 3 more answers

Q4. What makes you suitable for this job?

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Q5. Why you want to work in BPO?

Ans.

I want to work in BPO because I enjoy helping customers and find satisfaction in resolving their issues.

I have excellent communication skills and enjoy interacting with people.
I am a problem solver and find fulfillment in resolving customer issues.
I am patient and empathetic, which are essential qualities for customer service roles.
I am motivated by the opportunity to provide exceptional service and create positive cus...

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Q6. Are you comfortable on call to talk with customers?

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Q7. What is your current CTC and expected CTC?

Ans.

I am currently earning a competitive salary and my expected CTC is based on industry standards and my experience.

My current CTC is competitive and reflects my skills and experience.
My expected CTC is based on industry standards and my qualifications.
I am open to discussing the compensation package based on the responsibilities and growth opportunities offered by the role.
I believe that a fair and mutually beneficial sa

Answered by AI

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Sales Executive Interview Questions & Answers

Tata AIG

Anonymous

posted on 12 May 2022

I applied via Company Website and was interviewed before May 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Aptitude Test

Round 3 - Assignment

United India insurence company good work company all prodect sales achieved target award good parformance customer service.

Interview Preparation Tips

Interview preparation tips for other job seekers - General insurance companies target all prodect sales work customer service all over work this company.

ICICI Lombard General Insurance Company Interview FAQs

How many rounds are there in ICICI Lombard General Insurance Company Customer Service Associate interview?

ICICI Lombard General Insurance Company interview process usually has 2 rounds. The most common rounds in the ICICI Lombard General Insurance Company interview process are One-on-one Round.

How to prepare for ICICI Lombard General Insurance Company Customer Service Associate interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at ICICI Lombard General Insurance Company. The most common topics and skills that interviewers at ICICI Lombard General Insurance Company expect are Claim Settlement, Claims Processing, Customer Complaints, Customer Handling and Customer Relationship.

What are the top questions asked in ICICI Lombard General Insurance Company Customer Service Associate interview?

Some of the top questions asked at the ICICI Lombard General Insurance Company Customer Service Associate interview -

Able to handle pressure, how you convince custo...read more
How to sales , introd...read more

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ICICI Lombard General Insurance Company Interviews By Designations

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ICICI Lombard General Insurance Company Customer Service Associate Interview Process

based on 1 interview

Interview experience

Excellent

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ICICI Lombard General Insurance Company Customer Service Associate Salary

based on 15 salaries

₹1.8 L/yr - ₹4 L/yr

7% less than the average Customer Service Associate Salary in India

View more details

ICICI Lombard General Insurance Company Salaries in India

Unit Sales Manager 2.8k salaries	₹0 L/yr - ₹0 L/yr
Senior Manager 1.5k salaries	₹0 L/yr - ₹0 L/yr
Customer Service Manager 584 salaries	₹0 L/yr - ₹0 L/yr
Sales Manager 575 salaries	₹0 L/yr - ₹0 L/yr
Customer Relationship Manager 489 salaries	₹0 L/yr - ₹0 L/yr