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HDFC Life Senior Customer Service Executive Interview Questions and Answers

Updated 5 Jan 2022

HDFC Life Senior Customer Service Executive Interview Experiences

1 interview found

I applied via Referral and was interviewed in Jul 2021. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. About myself, my work & KPI.
  • Q2. Asked about the life insurance products, types of insurance plans, types of bonuses, benefits of life insurance etc.
  • Q3. Asked about my work experience & my family background.
  • Q4. And the last question has been asked there, reason to join the organization.

Interview Preparation Tips

Interview preparation tips for other job seekers - Before an interview, we should become mentally prepared and revised & re call all the answers of the questions which interviewer can asked during interview.
We should do the self practice verbally infront of ourselves to improve our communication & presentation style better.

Interview questions from similar companies

I applied via Naukri.com and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About yourself and about past experiences, then Salary Discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold. Be clear on salary package when you get it in to it..Never say okay to off role Job .. Convince and get on roll
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(3 Questions)

  • Q1. Talk me About your self
  • Q2. What do you know about Excel
  • Q3. What do you know about the team leader?
Round 2 - HR 

(1 Question)

  • Q1. What is your last company experience.

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on your skills and understand the interviewer's words and choose the right answer.
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Oct 2024. There was 1 interview round.

Round 1 - HR 

(3 Questions)

  • Q1. Your experience in non-clinical job
  • Q2. Your expected CTC
  • Ans. 

    My expected CTC is $60,000 per year.

    • I have researched the average salary for Customer Service Managers in this industry and location.

    • I have considered my years of experience and qualifications when determining my expected salary.

    • I am open to negotiation based on the overall compensation package offered.

  • Answered by AI
  • Q3. Job roll andpunctuality

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Experience details
  • Q2. Predict knowledge how to handle the customers
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Behavioral 

(1 Question)

  • Q1. They explained a stressful situation and asked how i would react.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via campus placement at Tagore College of Arts & Science, Chennai and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - Aptitude Test 

Phrase and active voice and passive voice and more technical questions and arithmetic

Round 2 - HR 

(3 Questions)

  • Q1. Self intro and job releted questions
  • Q2. Salary expectation
  • Q3. What is accounting
  • Ans. 

    Accounting is the process of recording, summarizing, and analyzing financial transactions of a business.

    • Accounting involves the systematic recording of financial transactions.

    • It includes summarizing and organizing financial data to prepare financial statements.

    • Accounting also involves analyzing financial information to provide insights and make informed decisions.

    • Examples of accounting tasks include bookkeeping, prepar...

  • Answered by AI
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
  • Q2. Tell me about your self, how did you get this opportunity
Round 3 - HR 

(1 Question)

  • Q1. Telll me about your self

Interview Preparation Tips

Interview preparation tips for other job seekers - all good
Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jun 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
Round 2 - HR 

(1 Question)

  • Q1. Any topic for 5mins

I applied via Referral and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Current affairs
  • Q2. Subject question

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't ask fake and if don't know . No Answer plz

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based on 1 HDFC Life interview
Referral
100%
Low Confidence
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Low Confidence means the data is based on a small number of responses received from the candidates.
HDFC Life Senior Customer Service Executive Salary
based on 24 salaries
₹2.7 L/yr - ₹3.6 L/yr
11% less than the average Senior Customer Service Executive Salary in India
View more details

HDFC Life Senior Customer Service Executive Reviews and Ratings

based on 10 reviews

4.4/5

Rating in categories

4.8

Skill development

4.6

Work-Life balance

4.8

Salary & Benefits

4.5

Job Security

4.8

Company culture

4.6

Promotions/Appraisal

4.6

Work Satisfaction

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