ICICI Lombard General Insurance Company
Interview Questions and Answers
Q1. How to handle customer and dealer channels
To handle customer and dealer channels, it is important to prioritize communication, establish clear expectations, and provide exceptional service.
Establish open lines of communication with both customers and dealers to ensure their needs are being met
Set clear expectations for response times, issue resolution, and overall service
Provide exceptional service by going above and beyond to address concerns and provide solutions
Regularly gather feedback from both customers and dea...read more
Q2. Tell me what is your full process about health claims
Our health claims process involves thorough verification, documentation, and communication with healthcare providers and customers.
Verify the accuracy of the claim and supporting documents
Communicate with healthcare providers to gather additional information if needed
Ensure compliance with regulatory requirements
Process the claim and communicate the outcome to the customer
Provide assistance and support to customers throughout the process
Q3. How you can identify if any manipulated.
By analyzing patterns, inconsistencies, and discrepancies in data or behavior.
Look for unusual patterns or trends in data
Check for inconsistencies in reported information
Compare current data with historical data for discrepancies
Monitor behavior for sudden changes or anomalies
Conduct thorough investigations if suspicions arise
Q4. How to negotiate on labor charges
Negotiate labor charges by understanding the scope of work, comparing quotes, and discussing payment terms.
Understand the scope of work and labor requirements before negotiating
Compare quotes from multiple vendors to ensure fair pricing
Discuss payment terms such as hourly rates, fixed fees, or project milestones
Consider negotiating bulk discounts for larger projects
Be willing to compromise and find a mutually beneficial agreement
Q5. How to inspect the hydrostatic loss
Inspecting hydrostatic loss involves checking for leaks, pressure levels, and system components.
Check for any visible leaks in the system
Monitor pressure levels to ensure they are within the specified range
Inspect all system components for any signs of damage or wear
Perform a hydrostatic test to assess the overall integrity of the system
Document findings and take necessary corrective actions
Q6. Perils of motor policy
Perils of motor policy refer to the risks and dangers associated with owning and operating a vehicle.
Perils can include accidents, theft, vandalism, and natural disasters
Motor policies typically offer coverage for these perils
It is important for customers to carefully review their policy to understand what perils are covered
Customers should also take steps to minimize their risk, such as practicing safe driving habits and securing their vehicle
Q7. Working of an IC ENGINE
IC engine is a heat engine that converts chemical energy into mechanical energy by burning fuel inside the engine.
IC engine stands for Internal Combustion engine.
It works on the principle of combustion of fuel inside the engine.
The fuel is ignited by a spark plug or compression.
The heat generated by the combustion expands the gases, which in turn moves the piston.
The movement of the piston is transferred to the crankshaft, which converts it into rotary motion.
Examples of IC e...read more
Q8. Your expected CTC
My expected CTC is $60,000 per year.
I have researched the average salary for Customer Service Managers in this industry and location.
I have considered my years of experience and qualifications when determining my expected salary.
I am open to negotiation based on the overall compensation package offered.
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