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ICICI Lombard General Insurance Company Customer Service Manager Interview Questions and Answers
8 Interview questions
My expected CTC is $60,000 per year.
I have researched the average salary for Customer Service Managers in this industry and location.
I have considered my years of experience and qualifications when determining my expected salary.
I am open to negotiation based on the overall compensation package offered.
Inspecting hydrostatic loss involves checking for leaks, pressure levels, and system components.
Check for any visible leaks in the system
Monitor pressure levels to ensure they are within the specified range
Inspect all system components for any signs of damage or wear
Perform a hydrostatic test to assess the overall integrity of the system
Document findings and take necessary corrective actions
By analyzing patterns, inconsistencies, and discrepancies in data or behavior.
Look for unusual patterns or trends in data
Check for inconsistencies in reported information
Compare current data with historical data for discrepancies
Monitor behavior for sudden changes or anomalies
Conduct thorough investigations if suspicions arise
Negotiate labor charges by understanding the scope of work, comparing quotes, and discussing payment terms.
Understand the scope of work and labor requirements before negotiating
Compare quotes from multiple vendors to ensure fair pricing
Discuss payment terms such as hourly rates, fixed fees, or project milestones
Consider negotiating bulk discounts for larger projects
Be willing to compromise and find a mutually bene...
To handle customer and dealer channels, it is important to prioritize communication, establish clear expectations, and provide exceptional service.
Establish open lines of communication with both customers and dealers to ensure their needs are being met
Set clear expectations for response times, issue resolution, and overall service
Provide exceptional service by going above and beyond to address concerns and provide...
Our health claims process involves thorough verification, documentation, and communication with healthcare providers and customers.
Verify the accuracy of the claim and supporting documents
Communicate with healthcare providers to gather additional information if needed
Ensure compliance with regulatory requirements
Process the claim and communicate the outcome to the customer
Provide assistance and support to customer...
IC engine is a heat engine that converts chemical energy into mechanical energy by burning fuel inside the engine.
IC engine stands for Internal Combustion engine.
It works on the principle of combustion of fuel inside the engine.
The fuel is ignited by a spark plug or compression.
The heat generated by the combustion expands the gases, which in turn moves the piston.
The movement of the piston is transferred to the cr...
Perils of motor policy refer to the risks and dangers associated with owning and operating a vehicle.
Perils can include accidents, theft, vandalism, and natural disasters
Motor policies typically offer coverage for these perils
It is important for customers to carefully review their policy to understand what perils are covered
Customers should also take steps to minimize their risk, such as practicing safe driving ha...
ICICI Lombard General Insurance Company Customer Service Manager Interview Experiences
7 interviews found
Selected
I applied via Naukri.com and was interviewed in Oct 2024. There was 1 interview round.
(3 Questions)
- Q1. Your experience in non-clinical job
- Q2. Your expected CTC
- Ans.
My expected CTC is $60,000 per year.
I have researched the average salary for Customer Service Managers in this industry and location.
I have considered my years of experience and qualifications when determining my expected salary.
I am open to negotiation based on the overall compensation package offered.
- Q3. Job roll andpunctuality
Interview Preparation Tips
NITIN KUMAR BHARGAVA
Selected
I applied via Referral and was interviewed in Sep 2023. There were 3 interview rounds.
(3 Questions)
- Q1. How you can identify if any manipulated.
- Ans.
By analyzing patterns, inconsistencies, and discrepancies in data or behavior.
Look for unusual patterns or trends in data
Check for inconsistencies in reported information
Compare current data with historical data for discrepancies
Monitor behavior for sudden changes or anomalies
Conduct thorough investigations if suspicions arise
- Q2. How to negotiate on labor charges
- Ans.
Negotiate labor charges by understanding the scope of work, comparing quotes, and discussing payment terms.
Understand the scope of work and labor requirements before negotiating
Compare quotes from multiple vendors to ensure fair pricing
Discuss payment terms such as hourly rates, fixed fees, or project milestones
Consider negotiating bulk discounts for larger projects
Be willing to compromise and find a mutually beneficia...
- Q3. How to inspect the hydrostatic loss
- Ans.
Inspecting hydrostatic loss involves checking for leaks, pressure levels, and system components.
Check for any visible leaks in the system
Monitor pressure levels to ensure they are within the specified range
Inspect all system components for any signs of damage or wear
Perform a hydrostatic test to assess the overall integrity of the system
Document findings and take necessary corrective actions
(2 Questions)
- Q1. Tell me something about your self
- Q2. Speak politely about your education and past relavent experience in brief also share details about your family
Interview Preparation Tips
Selected
I applied via Referral and was interviewed in Apr 2023. There were 3 interview rounds.
About general knowledge
(1 Question)
- Q1. Required only previous company resignation last working date mention on mail.
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Oct 2021. There were 2 interview rounds.
(1 Question)
- Q1. Asked about previous working on which basis
(1 Question)
- Q1. Tell me what is your full process about health claims
Interview Preparation Tips
I applied via Referral and was interviewed in Jul 2021. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Questions regarding bodyshop related work under insurance (cashless and non clashless )
- Ans. I ans all of them questions bcoz of my experience
Interview Preparation Tips
I applied via Referral and was interviewed before Oct 2021. There were 2 interview rounds.
(5 Questions)
- Q1. Terms related to insurance like IMT
- Q2. Perils of motor policy
- Ans.
Perils of motor policy refer to the risks and dangers associated with owning and operating a vehicle.
Perils can include accidents, theft, vandalism, and natural disasters
Motor policies typically offer coverage for these perils
It is important for customers to carefully review their policy to understand what perils are covered
Customers should also take steps to minimize their risk, such as practicing safe driving habits ...
- Q3. Working of an IC ENGINE
- Ans.
IC engine is a heat engine that converts chemical energy into mechanical energy by burning fuel inside the engine.
IC engine stands for Internal Combustion engine.
It works on the principle of combustion of fuel inside the engine.
The fuel is ignited by a spark plug or compression.
The heat generated by the combustion expands the gases, which in turn moves the piston.
The movement of the piston is transferred to the cranksh...
- Q4. How to handle customer and dealer channels
- Ans.
To handle customer and dealer channels, it is important to prioritize communication, establish clear expectations, and provide exceptional service.
Establish open lines of communication with both customers and dealers to ensure their needs are being met
Set clear expectations for response times, issue resolution, and overall service
Provide exceptional service by going above and beyond to address concerns and provide solu...
- Q5. What was your previous job role
Interview Preparation Tips
- Motor Insurance
- Automobile Engineering
- General Insurance
I applied via Referral and was interviewed before Jan 2020. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. Routine question tell me about your self
- Q2. Previous experience related questions
Interview Preparation Tips
Top trending discussions
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Tata AIA Life Insurance
Anonymous
posted on 24 Sep 2024
(2 Questions)
- Q1. Experience details
- Q2. Predict knowledge how to handle the customers
- Ans.
Effective customer handling involves empathy, active listening, and problem-solving skills to ensure satisfaction.
Empathy: Understand the customer's feelings. For example, if a customer is upset about a delayed order, acknowledge their frustration.
Active Listening: Pay close attention to what the customer is saying. Repeat back their concerns to show understanding.
Problem-Solving: Offer solutions tailored to the custom...
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Anonymous
posted on 24 Mar 2022
I applied via Naukri.com and was interviewed in Feb 2022. There were 2 interview rounds.
(1 Question)
- Q1. Tell me about yourself.
Interview Preparation Tips
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ICICI Prudential Life Insurance
L.vidhya
posted on 15 Feb 2024
Selected
I applied via Campus Placement and was interviewed in Jan 2024. There were 2 interview rounds.
Phrase and active voice and passive voice and more technical questions and arithmetic
(3 Questions)
- Q1. Self intro and job releted questions
- Q2. Salary expectation
- Ans.
I expect a competitive salary based on my experience and industry standards, ideally in the range of $60,000 to $75,000 annually.
Research industry standards: For example, Glassdoor indicates that Customer Service Managers earn between $60,000 and $80,000.
Consider my experience: With over 5 years in customer service and 2 years in management, I bring valuable skills to the role.
Discuss benefits: I value a comprehensive ...
- Q3. What is accounting
- Ans.
Accounting is the process of recording, summarizing, and analyzing financial transactions of a business.
Accounting involves the systematic recording of financial transactions.
It includes summarizing and organizing financial data to prepare financial statements.
Accounting also involves analyzing financial information to provide insights and make informed decisions.
Examples of accounting tasks include bookkeeping, prepar...
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ICICI Lombard General Insurance Company Interviews By Designations
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Overall Interview Experience Rating
based on 6 interview experiences
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ICICI Lombard General Insurance Company Customer Service Manager Reviews and Ratings
based on 166 reviews
Rating in categories
|
Unit Sales Manager
2.9k
salaries
|  ₹3.8 L/yr - ₹8.3 L/yr |
|
Senior Manager
1.4k
salaries
| ₹6.4 L/yr - ₹13.5 L/yr |
|
Sales Manager
617
salaries
| ₹4.6 L/yr - ₹9.5 L/yr |
|
Chief Manager
585
salaries
| ₹13 L/yr - ₹21.6 L/yr |
|
Customer Service Manager
525
salaries
| ₹2.5 L/yr - ₹7.5 L/yr |
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