ICICI Lombard General Insurance Company Customer Service Manager Interview Questions and Answers

To handle customer and dealer channels, it is important to prioritize communication, establish clear expectations, and provide exceptional service.

• Establish open lines of communication with both customers and dealers to ensure their needs are being met

• Set clear expectations for response times, issue resolution, and overall service

• Provide exceptional service by going above and beyond to address concerns and provide solutions

• Regularly gather feedback from both customers and dea...read more

Our health claims process involves thorough verification, documentation, and communication with healthcare providers and customers.

• Verify the accuracy of the claim and supporting documents

• Communicate with healthcare providers to gather additional information if needed

• Ensure compliance with regulatory requirements

• Process the claim and communicate the outcome to the customer

• Provide assistance and support to customers throughout the process

By analyzing patterns, inconsistencies, and discrepancies in data or behavior.

• Look for unusual patterns or trends in data

• Check for inconsistencies in reported information

• Compare current data with historical data for discrepancies

• Monitor behavior for sudden changes or anomalies

• Conduct thorough investigations if suspicions arise

Negotiate labor charges by understanding the scope of work, comparing quotes, and discussing payment terms.

• Understand the scope of work and labor requirements before negotiating

• Compare quotes from multiple vendors to ensure fair pricing

• Discuss payment terms such as hourly rates, fixed fees, or project milestones

• Consider negotiating bulk discounts for larger projects

• Be willing to compromise and find a mutually beneficial agreement

Inspecting hydrostatic loss involves checking for leaks, pressure levels, and system components.

• Check for any visible leaks in the system

• Monitor pressure levels to ensure they are within the specified range

• Inspect all system components for any signs of damage or wear

• Perform a hydrostatic test to assess the overall integrity of the system

• Document findings and take necessary corrective actions

Perils of motor policy refer to the risks and dangers associated with owning and operating a vehicle.

• Perils can include accidents, theft, vandalism, and natural disasters

• Motor policies typically offer coverage for these perils

• It is important for customers to carefully review their policy to understand what perils are covered

• Customers should also take steps to minimize their risk, such as practicing safe driving habits and securing their vehicle

IC engine is a heat engine that converts chemical energy into mechanical energy by burning fuel inside the engine.

• IC engine stands for Internal Combustion engine.

• It works on the principle of combustion of fuel inside the engine.

• The fuel is ignited by a spark plug or compression.

• The heat generated by the combustion expands the gases, which in turn moves the piston.

• The movement of the piston is transferred to the crankshaft, which converts it into rotary motion.

• Examples of IC e...read more