ICICI Bank Operations Executive Interview Questions and Answers

A standardized assessment that measures a person's skills, potential, and cognitive abilities. It's used to evaluate a candidate's suitability for a specific role or field.

Q1. Job interview where a candidate meets with a single interviewer. It's also known as a traditional interview or individual interview. How it works The interviewer is typically a hiring manager, HR professi...read more
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Q2. Learn about a candidate's behavioural patterns and experience with specific workplace challenges.
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I don't know .but exam is helpful

Q1. Job relates.how to improve customer complain
Ans. 
Complain ko smjhe aur unko customer care se agr ho jaye to usse connect krke solve krwaungi.
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Q2. How to manage customer complain
Ans. 
Customer complaints can be managed by listening to their concerns, offering solutions, and following up to ensure satisfaction.
• Listen actively to the customer's complaint without interrupting

• Apologize for the inconvenience caused and empathize with the customer

• Offer a solution or compensation to address the issue

• Follow up with the customer to ensure their satisfaction and prevent future complaints
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Q3. How to growing up
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Growing up involves gaining life experiences, learning from mistakes, and developing maturity.
• Growing up involves gaining independence and taking on more responsibilities.

• Learning from mistakes and failures is an important part of growing up.

• Developing emotional intelligence and maturity is key to growing up.

• Experiencing new challenges and overcoming obstacles helps in personal growth.

• Building strong relationships and ...read more
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Q4. How to customer meet
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Q5. How to provide good service
Ans. 
Providing good service involves understanding customer needs, delivering quality products/services, being responsive and reliable.
• Understand customer needs and preferences

• Deliver quality products/services

• Be responsive and reliable

• Provide personalized attention and follow-up

• Seek feedback and continuously improve

• Train and empower employees to deliver excellent service
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What is the RTGS and NEFT?

What is the Fund Transfer?

What is the RD and FD?

Q1. What are your salary expectations?
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Q2. What is your family background?
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Q3. Share details of your previous job.
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Q4. Why should we hire you?
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Q5. Why are you looking for a change?
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Q6. Where do you see yourself in 5 years?
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Q7. What are your strengths and weaknesses?
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Q8. Tell me about yourself.
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