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ICCS CC Executive Interview Questions and Answers for Experienced

Updated 20 Nov 2024

ICCS CC Executive Interview Experiences for Experienced

1 interview found

CC Executive Interview Questions & Answers

user image Anonymous

posted on 20 Nov 2024

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Nov 2023. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me your past exosrience
  • Ans. 

    I have over 10 years of experience in marketing and sales roles, with a proven track record of driving revenue growth.

    • Managed a team of 15 sales representatives and exceeded quarterly sales targets by 20%

    • Developed and implemented marketing campaigns that resulted in a 30% increase in customer acquisition

    • Utilized data analytics to identify market trends and adjust strategies accordingly

    • Answered by AI
    Add your answer
  • Q2. Tell me about your self
    • Add your answer
  • Q3. No proper drinking water , no proper wash rooms
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Priyor experience relayed

Top trending discussions

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Interview Tips & Stories
1d (edited)
timepasstiwari
·
A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours. Seriously, they didn't even acknowledge me until 10. Then this HR lady calls me in, and she's totally unprofessional. She's like, on her phone, making personal calls while I'm sitting right there. And then she starts asking me these really weird questions, like what my nickname is, and what my dad does for a living. It got really uncomfortable when she started pressing for details about where my dad works. I mean, what does that have to do with anything? So I politely told her I didn't want to answer, and she actually said, "Then we can't continue this interview." I was honestly shocked. But instead of arguing, I just stood up and said, “Alright then.” And walked out. I left feeling pissed. Not only did they waste an hour of my time, but the HR rep was also rude and unprofessional..
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Interview questions from similar companies

CC Executive Interview Questions & Answers

Tech Mahindra user image

posted on 16 Feb 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Feb 2022.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Introduction of yourself.
  • Ans. This is naina kumari, born and brought up in jamshedpur. My highest qualification is bachelor degree in commerce that i have completed in 2017 from jamshedpur women's college. I have a small family which consist 3 members me, my mother and my younger sister. In short that's me.
    • Answered by Naina Kumari
    Add your answer
  • Q2. What is your experience?
  • Ans. I have 1 year experience in tata business support services as a customer care executive.
    • Answered by Naina Kumari
    Add your answer
Round 2 - Assignment 

English language test which consists 30 question.

Round 3 - Assignment 

Typing test speed needed 30 word per minute and accuracy 90%

Round 4 - HR 

(7 Questions)

  • Q1. Introduction about yourself.
    • Add your answer
  • Q2. What was the last withdrawn salary?
    • Add your answer
  • Q3. Why you want to join our company?
    • Add your answer
  • Q4. Why we should hire you?
    • Add your answer
  • Q5. What are your hobbies?
    • Add your answer
  • Q6. What is a role of customer care executive?
  • Ans. 

    A customer care executive is responsible for providing assistance and support to customers of a company.

    • Responding to customer inquiries and resolving complaints

    • Providing product or service information to customers

    • Maintaining customer records and updating databases

    • Collaborating with other departments to ensure customer satisfaction

    • Upselling and cross-selling products or services to customers

    • Handling billing and payment...

    • Answered by AI
    Add your answer
  • Q7. What is BPO? Describe this.
  • Ans. 

    BPO stands for Business Process Outsourcing. It involves contracting out specific business functions to a third-party provider.

    • BPO is a cost-effective way for companies to delegate non-core tasks such as customer service, accounting, and HR.

    • It allows companies to focus on their core competencies and improve efficiency.

    • Examples of BPO providers include Accenture, IBM, and Infosys.

    • BPO can be done onshore, nearshore, or o...

    • Answered by AI
    Add your answer
Round 5 - Chat round 

(1 Question)

  • Q1. Suppose customer has received a damaged product. How you will handle this senario?
  • Ans. 

    We apologize for the inconvenience caused. We will replace the damaged product at the earliest.

    • Apologize for the inconvenience caused

    • Ask for details of the damaged product

    • Arrange for a replacement or refund

    • Ensure timely delivery of the replacement product

    • Follow up with the customer to ensure satisfaction

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be positive and confident. Good communication skill is needed to crack it.

Customer Service Executive Interview Questions & Answers

HCLTech user image Anonymous

posted on 15 Nov 2022

I applied via Referral and was interviewed before Nov 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. What's your salary expectations
    • Add your answer
  • Q2. What's your strength and weakness
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It is best comapny I have experienced and I want to back here after sometime

Team Lead Interview Questions & Answers

TCS user image Anonymous

posted on 4 Feb 2022

I applied via Naukri.com and was interviewed before Feb 2021. There was 0 interview round.

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare for below questions.
1. Tell me about yourself.
2. Why should we hire you.
3. What are the skills you have.

Customer Service Executive Interview Questions & Answers

Infosys user image Anonymous

posted on 5 Jul 2021

Interview Questionnaire 

1 Question

  • Q1. How can i get HR contact for interview
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Need HR contact number

Customer Service Executive Interview Questions & Answers

Wipro user image Anonymous

posted on 26 Feb 2021

Interview Questionnaire 

1 Question

  • Q1. What is wipro
    • Add your answer

Team Lead Interview Questions & Answers

Wipro user image Anonymous

posted on 4 Feb 2021

I applied via Naukri.com and was interviewed in Aug 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Java,case study,python,spark
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - basic question relevant your profile

Customer Care Executive Interview Questions & Answers

Tech Mahindra user image Anonymous

posted on 27 Jan 2022

I applied via Referral and was interviewed before Jan 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
    • View 1 more answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Share details of your previous job.
    • Add your answer

Interview Preparation Tips

Topics to prepare for Tech Mahindra Customer Care Executive interview:
  • Customer Service
Interview preparation tips for other job seekers - Keep calm while nervousness faced during the interview. It will be fine if you comfortable in English or Hindi any language you can in talk while interview because they want to see our communication skill are good or not so be prepared.

Customer Service Executive Interview Questions & Answers

Wipro user image Anonymous

posted on 21 Mar 2021

I applied via Referral and was interviewed before Mar 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Intro, strength and weakness with example, about studies , about hobbies with tricky questions, to sign a contract.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Selection process of Wipro is too good,
my advice is don't lie during interview, everything will be fine.

Customer Service Executive Interview Questions & Answers

TCS user image Anonymous

posted on 26 Jan 2020

I applied via Walk-in and was interviewed in Dec 2019. There was 1 interview round.

Interview Questionnaire 

8 Questions

  • Q1. Tell me something about yourself.
    • View 6 more answers
  • Q2. Regarding previous Organization.
    • Add your answer
  • Q3. Why did you left previous Organization.
    • Add your answer
  • Q4. What was your role in previous Organization.
    • Add your answer
  • Q5. Detail Explanation regarding previous Organization Process.
  • Ans. 

    Implemented a streamlined process for customer inquiries and complaints at XYZ Corp.

    • Conducted a thorough analysis of existing processes and identified areas for improvement

    • Developed and implemented a new system for tracking and resolving customer issues

    • Trained customer service team on new process and provided ongoing support

    • Monitored and evaluated the effectiveness of the new process through regular feedback and data a...

    • Answered by AI
    View 1 more answer
  • Q6. Regarding Hobby
    • Add your answer
  • Q7. Job stability
    • Add your answer
  • Q8. And what you think about TCS.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be Confidante and Answer those.
Don't get scared, it's just a basics questions.
More about working at ICCS

ICCS Interview FAQs

How many rounds are there in ICCS CC Executive interview for experienced candidates?
ICCS interview process for experienced candidates usually has 1 rounds. The most common rounds in the ICCS interview process for experienced candidates are One-on-one Round.

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ICCS CC Executive Interview Process for Experienced

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ICCS CC Executive Reviews and Ratings

based on 4 reviews

3.0/5

Rating in categories

4.0

Skill development

2.7

Work-life balance

3.7

Salary

3.1

Job security

3.2

Company culture

3.4

Promotions

3.1

Work satisfaction

Explore 4 Reviews and Ratings
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